Welsh Statutory Instrument 2017 Wales

Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017

At a glance

Enforced by

CIW

What's here

77 compliance obligations, 5 practical guides · 3 journeys

Penalty landscape

2 of 77 obligations carry up to 2 years imprisonment. 75 have no criminal penalty — flagged in the list below.

Who this Act binds

Business-side actors with duties under this Act, ranked by how often they appear.

  • Any Person 32
  • Employer 22
  • Trader 17
  • Director or Officer 2
  • Occupier 1
  • Self-Employed Person 1

Step-by-step journeys using this legislation

Walkthroughs that take you from a real business situation to compliance.

Relevant guidance

Practical guides for businesses affected by this Act, ordered by how closely they engage with it.

Supporting — topic alignment

1 guides

Mentioned in related content

1 guides

Other Acts binding the same actors

For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.

Any Person also bound by 742 other Acts (top 5 shown)
Employers also bound by 169 other Acts (top 5 shown)
Traders also bound by 218 other Acts (top 5 shown)
Directors and Officers also bound by 221 other Acts (top 5 shown)
Occupiers also bound by 100 other Acts (top 5 shown)
Self-Employed People also bound by 16 other Acts (top 5 shown)

What this Act requires

Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.

Part 1 — General

Browse 1 other section in this Part — procedural / definitional / commencement

Part 2 — Exceptions

Browse 4 other sections in this Part — procedural / definitional / commencement

Part 3 — General requirements on service providers

s.013

Duty of candour

  • Act with candour when giving care or support Employer
Browse 1 other section in this Part — procedural / definitional / commencement

Part 4 — Requirements on service providers as to the steps to be taken before agreeing to provide care and support

Part 5 — Requirements on service providers as to the steps to be taken on commencement of the provision of care and support

s.015

Personal plan

  • Prepare a personal care plan for each client Trader

Part 6 — Requirements on service providers as to the information to be provided to individuals on commencement of the provision of care and support

s.020

Service agreement

  • Give individuals signed copies of service agreements and explain them Any Person

Part 7 — Requirements on service providers as to the standard of care and support to be provided

s.023

Information

  • Provide clear, understandable information to service users Any Person

Part 8 — Requirements on service providers -safeguarding

Browse 1 other section in this Part — procedural / definitional / commencement

Part 9 — Requirements on service providers which only apply where accommodation is provided

Part 10 — Requirements on service providers as to staffing

s.039

Disciplinary procedures

  • Implement a disciplinary procedure that covers suspension for safety and abuse reporting Employer
Browse 1 other section in this Part — procedural / definitional / commencement

Part 11 — Requirements on service providers in respect of domiciliary support services

Browse 2 other sections in this Part — procedural / definitional / commencement

Part 12 — Requirements on service providers as to premises, facilities and equipment

Part 13 — Additional requirements on service providers in respect of premises – new accommodation

s.049

Reconfiguration of premises

  • Comply with premises regulations when increasing accommodation capacity Trader
Browse 1 other section in this Part — procedural / definitional / commencement
s.049

(1) This regulation applies to a service provider—

Part 14 — Requirements on service providers as to supplies, hygiene, health and safety and medicines

s.055

Supplies

  • Ensure sufficient and appropriate supplies for service delivery Trader
s.058

Medicines

  • Ensure safe storage and administration of medicines Trader

Part 15 — Other requirements on service providers

s.059

Records

  • Keep and maintain required service records securely Trader
s.060

Notifications

  • Notify regulator and other authorities of specified events Any Person

Part 16 — Requirements on responsible individuals for ensuring effective management of the service

s.073

Visits

  • Visit service locations and meet staff and users quarterly Any Person

Part 17 — Requirements on responsible individuals for ensuring effective oversight of the service

Browse 1 other section in this Part — procedural / definitional / commencement

Part 18 — Requirements on responsible individuals for ensuring the compliance of the service

Part 19 — Requirements on responsible individuals for monitoring, reviewing and improving the quality of the regulated service

Browse 1 other section in this Part — procedural / definitional / commencement

Part 20 — Other requirements on responsible individuals

s.083

Duty of candour

  • Act openly and transparently with service users and their representatives Any Person
s.084

Notifications

  • Notify the service regulator of specified events Any Person

Part 21 — Offences

Part 22 — Service providers who are liquidated etc. or who have died

Browse 1 other section in this Part — procedural / definitional / commencement

Part 23 — Regulations under section 21(5) of the Act

Browse 1 other section in this Part — procedural / definitional / commencement

Schedules

s.sch002

A copy of the duty roster of persons working at...

  • Keep a duty roster and record of actual working hours
Browse 84 other Schedules — structural / supplementary
s.sch001

Proof of identity including a recent photograph.

s.sch001

Details of registration with or membership of any professional body....

s.sch001

For the purposes of paragraphs 2 and 3 of Part...

s.sch001

Where required for the purposes of an exempted question in...

s.sch001

Where required for the purposes of an exempted question asked...

s.sch001

Two written references, including a reference from the last employer,...

s.sch001

Where a person has previously worked in a position whose...

s.sch001

Documentary evidence of any relevant qualification.

s.sch001

Where relevant, documentary evidence of registration with Social Care Wales....

s.sch001

A full employment history, together with a satisfactory written explanation...

s.sch001

Evidence of satisfactory linguistic ability for the purposes of providing...

s.sch002

In respect of each individual, records of—

s.sch002

A record of any furniture brought by an individual into...

s.sch002

A record of any of the following events that occur...

s.sch002

A record of all visitors to the service, including the...

s.sch002

A record of any charges by the service provider to...

s.sch002

A record of all medicines kept in the service for...

s.sch002

A record of all money or other valuables deposited by...

s.sch002

A record of the following events that occur in the...

s.sch002

A record of every fire practice, drill or test of...

s.sch002

A record of all complaints made by individuals or their...

s.sch002

A record of all persons working at the service, which...

s.sch003

Any revision to the statement of purpose, 28 days prior...

s.sch003

Unexpected absence of the responsible individual for 28 days or...

s.sch003

Return from absence of the responsible individual.

s.sch003

The responsible individual ceases, or proposes to cease, being the...

s.sch003

Any abuse or allegation of abuse in relation to an...

s.sch003

Service provider, responsible individual or appointed manager convicted of a...

s.sch003

Any allegation of misconduct by a member of staff.

s.sch003

Any occurrence of category 3 or 4 pressure damage or...

s.sch003

Serious accident or injury to an individual.

s.sch003

The outbreak of any infectious disease.

s.sch003

Any incident reported to the police.

s.sch003

Service provider (individual or organisation) changes their name.

s.sch003

Any events which prevent, or could prevent, the provider from...

s.sch003

Where accommodation is provided, the death of an individual and...

s.sch003

Any request to a supervisory body in relation to the...

s.sch003

The premises are, or are proposed to be, significantly altered...

s.sch003

Additional premises are, or are proposed to be acquired.

s.sch003

Any proposal to change the address of the principal office,...

s.sch003

Any change of telephone number or electronic mail address for...

s.sch003

Any referral to the DBS pursuant to the Safeguarding Vulnerable...

s.sch003

Where the service provider, responsible individual or appointed manager is...

s.sch003

Instigation and subsequent outcome of any child protection enquiry involving...

s.sch003

Any allegation that a child accommodated by the service has...

s.sch003

Where, on or after 1 April 2020, the service provider...

s.sch003

Any incident of child sexual or criminal exploitation or suspected...

s.sch003

Any incident where an accommodated child goes missing or has...

s.sch003

Any abuse or allegation of abuse in relation to a...

s.sch003

Serious accident or injury to a child accommodated by the...

s.sch003

Any occurrence of category 3 or 4 pressure damage or...

s.sch003

The outbreak of any infectious disease.

s.sch003

Any incident reported to the police.

s.sch003

The death of a child accommodated by the service and...

s.sch003

Any referral to the DBS pursuant to the Safeguarding Vulnerable...

s.sch003

An allegation that a child accommodated by the service has...

s.sch003

Where, on or after 1 April 2020, the service provider...

s.sch003

Where the service provider is an individual, the appointment of...

s.sch003

Any incident where an accommodated child goes missing or has...

s.sch003

Instigation and subsequent outcome of any child protection enquiry involving...

s.sch003

Any incident of child sexual or criminal exploitation or suspected...

s.sch003

Death of a child and the circumstances.

s.sch003

Any incident of child sexual or criminal exploitation or suspected...

s.sch003

Any incident where an accommodated child goes missing or has...

s.sch003

Any incident of child sexual or criminal exploitation or suspected...

s.sch003

The outbreak of any infectious disease.

s.sch003

The death of a child and the circumstances.

s.sch003

Where the service provider is a body corporate or partnership,...

s.sch003

Where the service provider is a partnership, death of one...

s.sch003

Where the service provider is a partnership, any change in...

s.sch003

Expected absence of the responsible individual for 28 days or...

s.sch003

The unexpected absence of the responsible individual, no later than...

s.sch004

The appointment of a manager (see regulation 7(1)).

s.sch004

The expected absence of the appointed manager for 28 days...

s.sch004

The unexpected absence of the appointed manager, no later than...

s.sch004

The unexpected absence of appointed manager for 28 days or...

s.sch004

Return from absence of appointed manager.

s.sch004

Interim arrangements where the manager is absent for longer than...

s.sch004

Someone other than the appointed manager is proposing to manage...

s.sch004

The appointed manager ceases, or proposes to cease, managing the...

Official guidance

Authoritative sources published by regulators or government explaining this legislation.

Enforcement and responsible bodies

The regulators that administer or enforce this legislation.

CIW

Care Inspectorate Wales

Registers and inspects social care and childcare services in Wales. Regulates care homes, domiciliary care, children's homes, and childminders.

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Browse legislation

Find other UK business legislation with related guidance.

Regulators

Learn more about the bodies that enforce this legislation.