Accessibility statement

Compliance guidance only helps if everyone can read it. This statement explains how accessible Guvnor is, where it falls short, and how to tell us when something gets in your way.

This statement applies to the Guvnor website at guvnor.ai. The site is run by Guvnor. We want as many people as possible to be able to use it, and we've built it to work for people with a wide range of needs.

How you can use this site

We've designed Guvnor so that you should be able to:

  • switch between light and dark themes, and have the site follow your device's own colour-scheme setting;
  • zoom in up to 200% without text spilling off the screen or content being lost;
  • navigate the whole site using just a keyboard, with a visible focus outline and a "skip to main content" link on every page;
  • use a screen reader — the site uses proper headings, landmarks and labels, and decorative icons are hidden from assistive technology;
  • turn off non-essential motion, which we honour automatically if your device requests reduced motion.

AbilityNet has advice on making your device easier to use if you have a disability, whatever site you're on.

How accessible this site is

We hold ourselves to the international Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Most of the site meets that standard. We know some parts don't yet, and we're working on them. The known issues are:

  • Ask Guv responses. Answers from the Ask Guv assistant are generated on the fly. We structure them with headings, links and cards wherever we can, but a given reply may not always follow a perfect heading order or be fully optimised for screen readers.
  • Linked official sources. Guvnor links out to legislation.gov.uk, regulator websites, and official PDFs. We don't control those pages, and some — large official PDFs in particular — may not be fully accessible. We always summarise the key points in accessible text on Guvnor itself so you don't have to rely on the source document.
  • Complex tables and filters. Some faceted filters and dense comparison tables are still being reviewed for the smoothest possible keyboard and screen-reader experience.

Reporting accessibility problems

If you find a problem that isn't listed here, or you need content in a different format — for example accessible PDF, large print, easy read, audio recording or braille — please tell us. Email hello@guvnor.ai with the page address and a short description of the problem. We read every message and aim to reply within five working days.

If you're not happy with our response

As a provider of a service to the public, Guvnor has a duty under the Equality Act 2010 to make reasonable adjustments for disabled people. If you contact us about an accessibility problem and you're not satisfied with how we respond, you can raise it with the Equality Advisory and Support Service (EASS), the body that advises people on equality and human rights issues in England, Scotland and Wales: equalityadvisoryservice.com.

Technical information

Guvnor is committed to making its website accessible in line with the Web Content Accessibility Guidelines version 2.1, Level AA. The site is partially compliant with that standard: the non-compliances are the known issues listed above, which relate mainly to dynamically generated assistant responses and third-party content we link to but don't control.

We test the site regularly as we build it — including keyboard-only navigation, screen-reader checks, colour-contrast measurement against the 4.5:1 ratio for normal text, and zoom to 200% — and we fix issues as they're found rather than in a single annual pass.

This statement was prepared on 9 June 2026 and is reviewed as the site changes.