Annual retail compliance checklist

Statutory rights information visible at point of sale and online. Policy does not claim "no refunds" or restrict statutory rights.

All customer-facing staff understand the 30-day refund right, repair/replacement rights, and distance selling cooling-off period.

Selling price and unit price shown for all products. No hidden charges before checkout.

Previous ('was') prices were charged for at least 28 consecutive days. No misleading discounts.

Price per kg, litre, or metre shown for applicable products. Metric units used (imperial supplementary only).

Written policy, signage displayed, till prompts active for all age-restricted products.

Date, time, product, and reason recorded for each refusal of age-restricted sale.

All staff selling age-restricted products have documented training within the last 12 months.

Annual registration fee paid to the Information Commissioner's Office.

Privacy notice on website and in-store reflects current data processing activities.

Clear signs at entry points stating CCTV is in operation, its purpose, and data controller contact details.

Large shops (over 280 sq m) trading within permitted 6 continuous hours between 10am-6pm (England and Wales — Scotland has no restrictions; NI large shops 1pm-6pm). Small shops confirmed exempt.

Opted-out workers not scheduled for Sundays. Written opt-out notices retained.

Documented assessment by competent person. Updated after any premises changes.

At least one fire drill completed in the last 12 months. All staff participated or received briefing.

Manual call point test recorded in fire safety logbook. Annual professional service completed.

General risk assessment, lone working assessment, and manual handling assessment reviewed within last 12 months.

Check-in procedures, panic alarms, and safe cash-handling policies documented and communicated to staff.

Appointed person or trained first aider in place. First aid kit stocked and accessible.

Minimum 10p charge on single-use carrier bags (England). Exempt bags identified.

Dry recyclables, food waste, and general waste collected separately (workplaces with 10+ full-time-equivalent employees from 31 March 2025; micro-firms by 31 March 2027).

Food business registered with the local authority (at least 28 days before trading), hygiene rating displayed where required, allergen labelling in place; premises licence and designated premises supervisor in place if you sell alcohol. See "Which retail rules apply to your business" for the food and alcohol guidance.

If you store petrol, your petroleum storage certificate conditions are met and forecourt safety procedures are current. See "Run a petrol station or forecourt".

Pharmacy premises registered (GPhC in Great Britain; Pharmaceutical Society of Northern Ireland in NI) with a responsible pharmacist in charge; optical business registrations in place. See "Run a retail pharmacy or optical business".

Firearms dealer registration current (3-year renewal), transaction register maintained, buyer certificates verified — including Scottish air weapon certificates. See "Sell firearms, shotguns and air weapons".

Street trading consent or licence held from each local authority where you trade; food business registration in place if you sell food. See "Specialist retail licences and registrations".

14-day cooling-off, refund deadlines and website information requirements met. See "Distance selling and e-commerce".