Selling age-restricted products to underage customers is a criminal offence with serious penalties. Retailers must implement robust age verification procedures to avoid prosecution.
Due diligence defence
You may have a defence if you can show you took all reasonable precautions to prevent underage sales. This includes:
- Written age verification policy (Challenge 25 recommended)
- Staff training with records
- Till prompts for restricted products
- Refusals log
- Prominent signage
Legal basis
Primary legislation and key regulations
Official guidance
Child exploitation disruption toolkit (opens in a new tab)
Home Office
Buying and carrying knives: the law (opens in a new tab)
Home Office
CMA consumer enforcement (opens in a new tab)
CMA
Consumer protection from unfair trading guidance (opens in a new tab)
Publication · CMA
General Product Safety Regulations 2005 - detailed guidance (opens in a new tab)
Publication · OPSS
OPSS: Reporting product safety issues (opens in a new tab)
OPSS