Consumer Rights Act 2015

• Ensure all goods supplied to consumers are of satisfactory qualityTrader

• Include required pre‑contract info as contract termsTrader

• Ensure you have the legal right to sell or hire out goodsTrader

• Repair or replace faulty goods within a reasonable timeTrader

• Deliver goods to consumers within 30 days or the agreed timeframeTrader

• Ensure consumer guarantees are clear, accurate, and in EnglishAny Person

• Ensure digital content is of satisfactory qualityTrader

• Treat required pre‑contract information as contract terms for digital contentTrader

• Repair or replace faulty digital content fairly and promptlyTrader

• Reduce price or provide a refund for faulty digital contentTrader

• Issue digital content refunds correctly and within 14 daysTrader

• Repair or compensate for damage caused by digital contentTrader

• Perform services with reasonable care and skillTrader

• Perform services within a reasonable timeTrader

• Perform a service again if it fails to meet contract standardsTrader

• Reduce the price or provide a refund if a service is substandardTrader

• Ensure all consumer contract terms and notices are fairTrader

• Do not exclude liability for death or personal injuryTrader

• Ensure consumer contract terms and notices are transparentTrader

• Publicise letting agent fees, redress and client money scheme detailsTrader

• Check if your business is classified as a letting agentTrader

• Provide specific information when re-selling event ticketsOperator

• Obstruct or fail to assist a consumer law enforcerAny Person

Fine up to £1,000

• Impersonate an enforcement officerAny Person

Unlimited fine