For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.

Traders also bound by 219 other Acts (top 5 shown)

Value Added Tax Regulations 1995 1995 952 duties
TULRCA 1992 1992 39 duties
Companies Act 2006 2006 39 duties
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 2013 39 duties
The Customs (Import Duty) (EU Exit) Regulations 2018 2018 33 duties

Operators also bound by 125 other Acts (top 5 shown)

Space Industry Regulations 2021 2021 71 duties
Payment Services Regulations 2017 2017 41 duties
Air Navigation Order 2016 2016 34 duties
The Quarries Regulations 1999 1999 31 duties
Reservoirs Act (Northern Ireland) 2015 2015 22 duties

Any Person also bound by 749 other Acts (top 5 shown)

Human Medicines Regulations 2012 2012 110 duties
Licensing Act 2003 2003 105 duties
Merchant Shipping Act 1995 1995 97 duties
Road Traffic Act 1988 1988 95 duties
Air Navigation Order 2016 2016 86 duties

What this Act requires

Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.

Part 1 — Consumer contracts for goods, digital content and services

s.009

Goods to be of satisfactory quality

Ensure all goods supplied to consumers are of satisfactory quality Trader

s.012

Other pre-contract information included in contract

Include required pre‑contract info as contract terms Trader

s.017

Trader to have right to supply the goods etc

Ensure you have the legal right to sell or hire out goods Trader

s.023

Right to repair or replacement

Repair or replace faulty goods within a reasonable time Trader

s.028

Delivery of goods

Deliver goods to consumers within 30 days or the agreed timeframe Trader

s.030

Goods under guarantee

Ensure consumer guarantees are clear, accurate, and in English Any Person

s.034

Digital content to be of satisfactory quality

Ensure digital content is of satisfactory quality Trader

s.037

Other pre-contract information included in contract

Treat required pre‑contract information as contract terms for digital content Trader

s.043

Right to repair or replacement

Repair or replace faulty digital content fairly and promptly Trader

s.044

Right to price reduction

Reduce price or provide a refund for faulty digital content Trader

s.045

Right to a refund

Issue digital content refunds correctly and within 14 days Trader

s.046

Remedy for damage to device or to other digital content

Repair or compensate for damage caused by digital content Trader

s.049

Service to be performed with reasonable care and skill

Perform services with reasonable care and skill Trader

s.052

Service to be performed within a reasonable time

Perform services within a reasonable time Trader

s.055

Right to repeat performance

Perform a service again if it fails to meet contract standards Trader

s.056

Right to price reduction

Reduce the price or provide a refund if a service is substandard Trader

Browse 44 other sections in this Part — procedural / definitional / commencement

s.001

Where Part 1 applies

s.002

Key definitions

s.003

Contracts covered by this Chapter

s.004

Ownership of goods

s.005

Sales contracts

s.006

Contracts for the hire of goods

s.007

Hire-purchase agreements

s.008

Contracts for transfer of goods

s.010

Goods to be fit for particular purpose

s.011

Goods to be as described

s.013

Goods to match a sample

s.014

Goods to match a model seen or examined

s.015

Installation as part of conformity of the goods with the contract

s.016

Goods not conforming to contract if digital content does not conform

s.018

No other requirement to treat term about quality or fitness as included

s.019

Consumer's rights to enforce terms about goods

s.020

Right to reject

s.021

Partial rejection of goods

s.022

Time limit for short-term right to reject

s.024

Right to price reduction or final right to reject

s.025

Delivery of wrong quantity

s.026

Instalment deliveries

s.027

Consignation, or payment into court, in Scotland

s.029

Passing of risk

s.031

Liability that cannot be excluded or restricted

s.032

Contracts applying law of a country other than the UK

s.033

Contracts covered by this Chapter

s.035

Digital content to be fit for particular purpose

s.036

Digital content to be as described

s.038

No other requirement to treat term about quality or fitness as included

s.039

Supply by transmission and facilities for continued transmission

s.040

Quality, fitness and description of content supplied subject to modifications

s.041

Trader's right to supply digital content

s.042

Consumer's rights to enforce terms about digital content

s.047

Liability that cannot be excluded or restricted

s.048

Contracts covered by this Chapter

s.050

Information about the trader or service to be binding

s.051

Reasonable price to be paid for a service

s.053

Relation to other law on contract terms

s.054

Consumer's rights to enforce terms about services

s.057

Liability that cannot be excluded or restricted

s.058

Powers of the court

s.059

Interpretation

s.060

Changes to other legislation

Part 2 — Unfair terms

s.062

Requirement for contract terms and notices to be fair

Ensure all consumer contract terms and notices are fair Trader

s.065

Bar on exclusion or restriction of negligence liability

Do not exclude liability for death or personal injury Trader

s.068

Requirement for transparency

Ensure consumer contract terms and notices are transparent Trader

Browse 13 other sections in this Part — procedural / definitional / commencement

s.061

Contracts and notices covered by this Part

s.063

Contract terms which may or must be regarded as unfair

s.064

Exclusion from assessment of fairness

s.066

Scope of section 65

s.067

Effect of an unfair term on the rest of a contract

s.069

Contract terms that may have different meanings

s.070

Enforcement of the law on unfair contract terms

s.071

Duty of court to consider fairness of term

s.072

Application of rules to secondary contracts

s.073

Disapplication of rules to mandatory terms and notices

s.074

Contracts applying law of a country other than the UK

s.075

Changes to other legislation

s.076

Interpretation of Part 2

Part 3 — Miscellaneous and General

s.083

Duty of letting agents to publicise fees etc

Publicise letting agent fees, redress and client money scheme details Trader

s.084

Letting agents to which the duty applies

Check if your business is classified as a letting agent Trader

s.090

Duty to provide information about tickets

Provide specific information when re-selling event tickets Operator

Browse 22 other sections in this Part — procedural / definitional / commencement

s.077

Investigatory powers etc

s.078

Amendment of weights and measures legislation regarding unwrapped bread

s.079

Enterprise Act 2002: enhanced consumer measures and other enforcement

s.080

Contravention of code regulating premium rate services

s.081

Private actions in competition law

s.082

Appointment of judges to the Competition Appeal Tribunal

s.085

Fees to which the duty applies

s.086

Letting agency work and property management work

s.087

Enforcement of the duty

s.088

Supplementary provisions

s.089

Qualifying institutions for the purposes of the student complaints scheme

s.091

Prohibition on cancellation or blacklisting

s.092

Duty to report criminal activity

s.093

Enforcement of this Chapter

s.094

Duty to review measures relating to secondary ticketing

s.095

Interpretation of this Chapter

s.096

Power to make consequential provision

s.097

Power to make transitional, transitory and saving provision

s.098

Financial provision

s.099

Extent

s.100

Commencement

s.101

Short title

Schedules

Browse 10 other Schedules — structural / supplementary

s.001

Amendments consequential on Part 1

s.002

Consumer contract terms which may be regarded as unfair

s.004

Amendments consequential on Part 2

s.005

Investigatory powers etc.

s.007

Enterprise Act 2002: enhanced consumer measures and other enforcement

s.sch003

Enforcement of the law on unfair contract terms and notices

s.sch006

Investigatory powers: consequential amendments

s.sch008

Private actions in competition law

s.sch009

Duty of letting agents to publicise fees: financial penalties

s.sch010

Secondary ticketing: financial penalties

Read the full Act on legislation.gov.uk

Official guidance

Authoritative sources published by regulators or government explaining this legislation.

Get a video game age rating (Games Rating Authority) (opens in a new tab) Detailed Guidance
Tell DVLA you've sold, transferred or bought a vehicle (opens in a new tab) Detailed Guidance
DVSA: vehicle operators (opens in a new tab) Detailed Guidance
Understanding the Online Safety Act (opens in a new tab) Detailed Guidance
Software and video-game publishing rules (opens in a new tab) Detailed Guidance
Print and periodical publishing rules (opens in a new tab) Detailed Guidance
Run a compliant publishing business (opens in a new tab) Detailed Guidance
Which publishing rules apply to your business (opens in a new tab) Detailed Guidance
Run a vehicle dismantler or salvage business (opens in a new tab) Detailed Guidance
Sell vehicle parts and accessories (opens in a new tab) Detailed Guidance
... and 45 more

Enforcement and responsible bodies

The regulators that administer or enforce this legislation.

Local Authority

Primary

Local Authority (Environmental Health / Licensing / Planning)

Local councils enforce food safety (via Environmental Health Officers), issue alcohol licences, grant planning permission, and regulate certain business activities at local …

Connected legislation

6 statutory instruments

These instruments amend, apply, or refer to this Act. They may not all create direct business obligations.

Secondary legislation (6)

Explore more

Browse legislation

Find other UK business legislation with related guidance.

Regulators

Learn more about the bodies that enforce this legislation.