Product compliance for manufacturers
- 1 step
UK Act of Parliament
2015
United Kingdom
Consumer Rights Act 2015
At a glance
Enforced by
Local Authority, CMA, FCA, Ofgem, OPSS, Trading Standards, OfS
What's here
36 compliance obligations, 50 practical guides across 4 topics · 26 journeys · 6 statutory instruments
Penalty landscape
1 of 36 obligations carry an unlimited fine. 1 carries different penalties and 34 have no criminal penalty — flagged in the list below.
Who this Act binds
Business-side actors with duties under this Act, ranked by how often they appear.
- Trader 20
- Any Person 3
- Operator 1
Plus 12 non-business duties on Crown ministers, regulators, local authorities or tribunals — shown collapsed under each section below.
Step-by-step journeys using this legislation
Walkthroughs that take you from a real business situation to compliance.
Relevant guidance
Practical guides for businesses affected by this Act, ordered by how closely they engage with it.
Direct — cites this Act
17 guidesAnnual retail compliance checklist
Avoid selling counterfeit goods
Avoiding unfair terms in consumer contracts
Consumer Rights and Returns
Consumer rights compliance for digital content sellers
Consumer rights compliance for service providers
Consumer rights compliance for traders
Consumer rights quick reference for traders
Supporting — topic alignment
28 guidesMentioned in related content
5 guidesOther Acts binding the same actors
For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.
Traders also bound by 826 other Acts (top 5 shown)
- Value Added Tax Regulations 1995 1995 413 duties
- Companies Act 2006 2006 243 duties
- The Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations 2008 2008 114 duties
- Insolvency (England and Wales) Rules 2016 2016 62 duties
- Building Societies Act 1986 1986 56 duties
Any Person also bound by 2338 other Acts (top 5 shown)
- Human Medicines Regulations 2012 2012 169 duties
- Merchant Shipping Act 1995 1995 144 duties
- Insolvency (England and Wales) Rules 2016 2016 101 duties
- Road Traffic Act 1988 1988 95 duties
- Air Navigation Order 2016 2016 95 duties
Operators also bound by 730 other Acts (top 5 shown)
- Regulation (EU) No 965/2012 (Air Operations) 2012 138 duties
- Commission Implementing Regulation (EU) 2018/2066 of 19 December 2018 on the monitoring and reporting of greenhouse gas emissions pursuant to Directive 2003/87/EC of the European Parliament and of the Council and amending Commission Regulation (EU) No 601/2012 (Text with EEA relevance) 2018 121 duties
- Commission Regulation (EU) No 601/2012 of 21 June 2012 on the monitoring and reporting of greenhouse gas emissions pursuant to Directive 2003/87/EC of the European Parliament and of the Council (Text with EEA relevance) (repealed) 2012 112 duties
- Space Industry Regulations 2021 2021 75 duties
- Regulation (EU) 2016/429 of the European Parliament and of the Council of 9 March 2016 on transmissible animal diseases and amending and repealing certain acts in the area of animal health (‘Animal Health Law’) (Text with EEA relevance) 2016 66 duties
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Part 1 — Consumer contracts for goods, digital content and services
Goods to be of satisfactory quality
- Ensure all goods supplied to consumers are of satisfactory quality Trader
Other pre-contract information included in contract
- Include required pre‑contract info as contract terms Trader
Trader to have right to supply the goods etc
- Ensure you have the legal right to sell or hire out goods Trader
Right to repair or replacement
- Repair or replace faulty goods within a reasonable time Trader
Delivery of goods
- Deliver goods to consumers within 30 days or the agreed timeframe Trader
Goods under guarantee
- Ensure consumer guarantees are clear, accurate, and in English Any Person
Digital content to be of satisfactory quality
- Ensure digital content is of satisfactory quality Trader
Other pre-contract information included in contract
- Treat required pre‑contract information as contract terms for digital content Trader
Right to repair or replacement
- Repair or replace faulty digital content fairly and promptly Trader
Right to price reduction
- Reduce price or provide a refund for faulty digital content Trader
Right to a refund
- Issue digital content refunds correctly and within 14 days Trader
Remedy for damage to device or to other digital content
- Repair or compensate for damage caused by digital content Trader
Service to be performed with reasonable care and skill
- Perform services with reasonable care and skill Trader
Service to be performed within a reasonable time
- Perform services within a reasonable time Trader
Right to repeat performance
- Perform a service again if it fails to meet contract standards Trader
Right to price reduction
- Reduce the price or provide a refund if a service is substandard Trader
Browse 44 other sections in this Part — procedural / definitional / commencement
Where Part 1 applies
Key definitions
Contracts covered by this Chapter
Ownership of goods
Sales contracts
Contracts for the hire of goods
Hire-purchase agreements
Contracts for transfer of goods
Goods to be fit for particular purpose
Goods to be as described
Goods to match a sample
Goods to match a model seen or examined
Installation as part of conformity of the goods with the contract
Goods not conforming to contract if digital content does not conform
No other requirement to treat term about quality or fitness as included
Consumer's rights to enforce terms about goods
Right to reject
Partial rejection of goods
Time limit for short-term right to reject
Right to price reduction or final right to reject
Delivery of wrong quantity
Instalment deliveries
Consignation, or payment into court, in Scotland
Passing of risk
Liability that cannot be excluded or restricted
Contracts applying law of a country other than the UK
Contracts covered by this Chapter
Digital content to be fit for particular purpose
Digital content to be as described
No other requirement to treat term about quality or fitness as included
Supply by transmission and facilities for continued transmission
Quality, fitness and description of content supplied subject to modifications
Trader's right to supply digital content
Consumer's rights to enforce terms about digital content
Liability that cannot be excluded or restricted
Contracts covered by this Chapter
Information about the trader or service to be binding
Reasonable price to be paid for a service
Relation to other law on contract terms
Consumer's rights to enforce terms about services
Liability that cannot be excluded or restricted
Powers of the court
Interpretation
Changes to other legislation
Part 2 — Unfair terms
Requirement for contract terms and notices to be fair
- Ensure all consumer contract terms and notices are fair Trader
Bar on exclusion or restriction of negligence liability
- Do not exclude liability for death or personal injury Trader
Requirement for transparency
- Ensure consumer contract terms and notices are transparent Trader
Browse 13 other sections in this Part — procedural / definitional / commencement
Contracts and notices covered by this Part
Contract terms which may or must be regarded as unfair
Exclusion from assessment of fairness
Scope of section 65
Effect of an unfair term on the rest of a contract
Contract terms that may have different meanings
Enforcement of the law on unfair contract terms
Duty of court to consider fairness of term
Application of rules to secondary contracts
Disapplication of rules to mandatory terms and notices
Contracts applying law of a country other than the UK
Changes to other legislation
Interpretation of Part 2
Part 3 — Miscellaneous and General
Duty of letting agents to publicise fees etc
- Publicise letting agent fees, redress and client money scheme details Trader
Letting agents to which the duty applies
- Check if your business is classified as a letting agent Trader
Duty to provide information about tickets
- Provide specific information when re-selling event tickets Operator
Browse 22 other sections in this Part — procedural / definitional / commencement
Investigatory powers etc
Amendment of weights and measures legislation regarding unwrapped bread
Enterprise Act 2002: enhanced consumer measures and other enforcement
Contravention of code regulating premium rate services
Private actions in competition law
Appointment of judges to the Competition Appeal Tribunal
Fees to which the duty applies
Letting agency work and property management work
Enforcement of the duty
Supplementary provisions
Qualifying institutions for the purposes of the student complaints scheme
Prohibition on cancellation or blacklisting
Duty to report criminal activity
Enforcement of this Chapter
Duty to review measures relating to secondary ticketing
Interpretation of this Chapter
Power to make consequential provision
Power to make transitional, transitory and saving provision
Financial provision
Extent
Commencement
Short title
Schedules
(1) A regulator may consider a complaint about a term...
Other duties (1) — Crown / regulator
- Regulators must notify CMA and give reasons for decisions on consumer complaints about unfair terms Statutory regulator
(1) Before making an application under paragraph 3, a regulator...
Other duties (1) — Crown / regulator
- Regulators must notify CMA before applying for injunction Statutory regulator
(1) On an application for an injunction under paragraph 3,...
Other duties (1) — Crown / regulator
- Regulators must notify CMA of court outcomes on unfair contract terms Statutory regulator
(1) A regulator may accept an undertaking from a person...
Other duties (1) — Crown / regulator
- Regulators must notify CMA when accepting an undertaking from a person Statutory regulator
(1) A notice under paragraph 14 must be in writing...
Other duties (1) — Crown / regulator
- Enforcers must issue information notices that comply with specified requirements Statutory regulator
(1) This paragraph applies where— (a) an enforcer or an...
Other duties (1) — Crown / regulator
- Court may impose financial penalties for non-compliance with enforcement notices Tribunal / Court
(1) This paragraph applies where— (a) the CMA has given...
Other duties (1) — Crown / regulator
- CMA may issue final enforcement notice with monetary penalties Statutory regulator
(1) The CMA must prepare and publish a statement of...
Other duties (1) — Crown / regulator
- CMA must publish and consult on penalty policy statement Statutory regulator
(1) An officer of an enforcer may enter premises at...
Other duties (1) — Crown / regulator
- Allow regulator officers to enter your business premises for inspections Local authority
(1) The officer may seize and detain goods other than...
Other duties (1) — Crown / regulator
- Officers must identify themselves and provide a receipt when seizing goods Statutory regulator
(1) The officer may seize and detain documents.
Other duties (1) — Crown / regulator
- Enforcement officers may seize and retain your documents with safeguards Statutory regulator
(1) A person commits an offence if the person—
Fine up to £1,000- Obstruct or fail to assist a consumer law enforcer Any Person
(1) A person who is not an officer of an...
Unlimited fine- Impersonate an enforcement officer Any Person
In section 229 (advice and information), after subsection (1) insert—...
Other duties (1) — Crown / regulator
- CMA must publish guidance on new consumer investigation powers Statutory regulator
Browse 329 other Schedules — structural / supplementary
Amendments consequential on Part 1
Consumer contract terms which may be regarded as unfair
Amendments consequential on Part 2
Investigatory powers etc.
Enterprise Act 2002: enhanced consumer measures and other enforcement
The Supply of Goods (Implied Terms) Act 1973 is amended...
In section 11 (when condition to be treated as warranty),...
In section 12 (implied terms about title etc), after subsection...
In section 13 (sale by description), after subsection (4) insert—...
(1) Section 14 (implied terms about quality or fitness) is...
In section 15 (sale by sample), after subsection (4) insert—...
In section 15A (modification of remedies for breach of condition...
(1) Section 15B (remedies for breach of contract as respects...
(1) In section 20 (passing of risk), for subsection (4)...
In section 29 (rules about delivery), after subsection (3) insert—...
(1) Section 30 (delivery of wrong quantity) is amended as...
For “hire-purchase agreement” (or “hire purchase agreement”) in each place,...
In section 31 (instalment deliveries) after subsection (2) insert—
In section 32 (delivery to carrier), for subsection (4) substitute—...
(1) Section 33 (risk where goods are delivered at distant...
(1) Section 34 (buyer's right of examining the goods) is...
(1) Section 35 (acceptance) is amended as follows.
In section 35A (right of partial rejection), after subsection (4)...
(1) Section 36 (buyer not bound to return rejected goods)...
Omit Part 5A (additional rights of buyer in consumer cases)....
In section 51 (damages for non-delivery), after subsection (3) insert—...
In section 52 (specific performance), after subsection (4) insert—
(1) Section 10 (implied undertakings as to quality or fitness)...
In section 53 (remedy for breach of warranty), after subsection...
In section 53A (measure of damages as respects Scotland), after...
(1) Section 54 (interest) is amended as follows.
In section 55 (exclusion of implied terms), after subsection (1)...
(1) Section 58 (payment into court in Scotland) is amended...
(1) Section 61 (interpretation) is amended as follows.
In section 62(2) (savings for rules of law etc), for...
The Supply of Goods and Services Act 1982 is amended...
In each place— (a) for “contract for the transfer of...
In section 1 (the contracts concerned: transfer of property in...
(1) Section 11A (modification of remedies for breach of statutory...
In section 4 (implied terms about quality or fitness in...
In section 5A (modification of remedies for breach of statutory...
In section 6 (the contracts concerned: hire of goods, as...
In section 9 (implied terms about quality or fitness in...
In section 10A (modification of remedies for breach of statutory...
In section 11A (the contracts concerned: transfer of property in...
In section 11D (implied terms about quality or fitness in...
In section 11F (remedies for breach of contract) omit subsections...
In section 11G (the contracts concerned: hire of goods, as...
In section 11J (implied terms about quality or fitness in...
In section 12A (remedies for breach of hire-purchase agreement as...
Omit Part 1B (additional rights of transferee in consumer cases)....
In section 12 (the contracts concerned: supply of services, as...
(1) Section 18 (interpretation: general) is amended as follows.
The Sale and Supply of Goods to Consumers Regulations 2002...
In Schedule 3 to the Regulatory Enforcement and Sanctions Act...
In consequence of the amendments made by this Schedule—
Omit section 14 (special provisions as to conditional sale agreements)....
(1) Section 15 (supplementary) is amended as follows.
The Sale of Goods Act 1979 is amended as follows....
In section 1 (contracts to which Act applies), after subsection...
A term which has the object or effect of excluding...
A term which has the object or effect of irrevocably...
A term which has the object or effect of enabling...
A term which has the object or effect of permitting...
A term which has the object or effect of enabling...
A term which has the object or effect of giving...
A term which has the object or effect of permitting...
A term which has the object or effect of giving...
A term which has the object or effect of limiting...
A term which has the object or effect of obliging...
A term which has the object or effect of allowing...
A term which has the object or effect of inappropriately...
A term which has the object or effect of excluding...
Paragraph 8 (cancellation without reasonable notice) does not include a...
Paragraph 11 (variation of contract without valid reason) does not...
Paragraphs 11 (variation of contract without valid reason), 12 (determination...
Paragraphs 8 (cancellation without reasonable notice), 11 (variation of contract...
Paragraphs 14 (determination of price after consumer bound) and 15...
A term which has the object or effect of making...
A term which has the object or effect of permitting...
A term which has the object or effect of requiring...
A term which has the object or effect of requiring...
A term which has the object or effect of authorising...
A term which has the object or effect of enabling...
A term which has the object or effect of automatically...
Enforcement of the law on unfair contract terms and notices
This Schedule applies to— (a) a term of a consumer...
The functions of the Financial Conduct Authority under this Schedule...
(1) A regulator may apply for an injunction or (in...
(1) The CMA must arrange the publication of details of—...
(1) In this Schedule “regulator” means— (a) the CMA,
In this Schedule— “the CMA” means the Competition and Markets...
(1) Section 3 of the Misrepresentation Act 1967 (avoidance of...
Omit section 9 (effect of breach of contract).
Omit section 12 (“dealing as consumer”).
In section 13(1) (varieties of exemption clauses) for “and 5...
In section 14 (interpretation of Part 1), at the appropriate...
(1) Section 15 (scope of Part 2) is amended as...
In section 16 (liability for breach of duty), after subsection...
(1) Section 17 (control of unreasonable exemptions in consumer or...
Omit section 18 (unreasonable indemnity clauses in consumer contracts).
Omit section 19 (“guarantee” of consumer goods).
(1) Section 20 (obligations implied by law in sale and...
The Unfair Contract Terms Act 1977 is amended as follows....
(1) Section 21 (obligations implied by law in other contracts...
Omit section 22 (consequence of breach of contract).
(1) Section 25 (interpretation of Part 2) is amended as...
In section 26(2) (international supply contracts) omit “or 4”.
(1) Section 27 (choice of law clauses) is amended as...
Omit section 28 (temporary provision for sea carriage of passengers)....
(1) Schedule 1 (scope of sections 2 to 4 and...
In Schedule 2 (“guidelines” for application of reasonableness test), for...
(1) Schedule 15D to the Companies Act 1985 (specified descriptions...
In section 184 of the Merchant Shipping Act 1995 (application...
In section 1(2) (scope of Part 1) for “to 4”...
The Arbitration Act 1996 is amended as follows.
(1) Section 89 (application of unfair terms regulations to consumer...
For section 90 (regulations apply where consumer is a legal...
In section 91(1) (arbitration agreement unfair where modest amount sought)...
The Unfair Terms in Consumer Contracts Regulations 1999 are revoked....
In Schedule 15 to the Enterprise Act 2002 (enactments for...
The Companies Act 2006 is amended as follows.
(1) Section (A) of Part 2 of Schedule 2 (specified...
(1) Part 2 of Schedule 11A (specified descriptions of disclosures...
In consequence of the amendments made by this Schedule—
In section 2 (negligence liability), after subsection (3) insert—
(1) Section 3 (liability arising in contract) is amended as...
Omit section 4 (unreasonable indemnity clauses).
Omit section 5 (“guarantee” of consumer goods).
(1) Section 6 (sale and hire-purchase) is amended as follows....
(1) Section 7 (miscellaneous contracts under which goods pass) is...
(1) This Schedule confers investigatory powers on enforcers and specifies...
The duties and powers mentioned in paragraph 9(1)(a) are those...
Here is the table mentioned in paragraph 9(1)(b)— Enforcer Legislation...
(1) The Secretary of State may by order made by...
(1) An enforcer of a kind mentioned in this paragraph...
An enforcer or an officer of an enforcer may give...
(1) If a person fails to comply with a notice...
(1) This paragraph applies where— (a) the CMA has given...
(1) A person to whom a final enforcement notice is...
(1) This paragraph applies where a penalty imposed by a...
(1) If the whole or any portion of a penalty...
(1) References to “turnover” of a person in paragraphs 16A...
(1) The Secretary of State may by regulations amend the...
(1) The CMA may not make an application under paragraph...
(1) This paragraph applies if a person provides information in...
(1) This paragraph applies to the exercise of a power...
(1) This paragraph applies in relation to a notice given...
In its application in relation to— (a) an enforcer acting...
(1) A domestic enforcer may exercise a power in this...
(1) In this Schedule “enforcer” means— (a) a domestic enforcer,...
(1) Any power in this Part of this Schedule which...
The enactments referred to in paragraph 20(8) are the following—...
(1) An officer of an enforcer may—
(1) An officer of an enforcer may enter premises to...
Paragraphs 25 to 31 apply if an officer of an...
(1) The officer may inspect any product on the premises....
(1) An officer of a domestic enforcer may test any...
(1) The officer may, at any reasonable time—
(1) In this Schedule “domestic enforcer” means—
(1) The power in sub-paragraph (2) is available to an...
(1) The power in sub-paragraph (2) is available to an...
(1) The officer may, for the purpose of exercising any...
(1) A justice of the peace may issue a warrant...
(1) A warrant under paragraph 32 authorises an officer of...
(1) If an officer of an enforcer has entered premises...
In this Part of this Schedule— “goods” has the meaning...
(1) This paragraph applies where anything seized by an officer...
(1) Sub-paragraphs (3) and (4) apply where goods purchased by...
In this Schedule “ Schedule 13 enforcer ” means a...
(1) This paragraph applies where goods or documents are being...
(1) This paragraph applies where an officer of an enforcer...
In this Part of this Schedule “goods” does not include...
In this Part, “area enforcer” means— (a) a local weights...
(1) Sub-paragraphs (3) to (6) apply in relation to an...
(1) Sub-paragraphs (4) to (7) apply in relation to civil...
(1) A local weights and measures authority in England or...
In this Schedule “public designated enforcer” means a person or...
In this Schedule “unfair contract terms enforcer” means a person...
(1) In this Schedule “officer”, in relation to an enforcer,...
In this Schedule— ... “document” includes information recorded in any...
(1) In this Schedule “the enforcer's legislation”, in relation to...
Investigatory powers: consequential amendments
(1) Section 35ZB of the Registered Designs Act 1949 (enforcement)...
(1) Section 9 of the Hallmarking Act 1973 (enforcement of...
(1) The Schedule to the Prices Act 1974 (enforcement) is...
The Consumer Credit Act 1974 is amended as follows.
In section 161 (enforcement authorities), after subsection (1A) insert—
Omit section 162 (powers of entry and inspection).
Omit section 163 (compensation for loss).
Omit section 164 (power to make test purchases etc).
Omit section 165 (obstruction of authorised officers).
In Schedule 1 (prosecution and punishment of offences) omit the...
The Estate Agents Act 1979 is amended as follows.
The Trade Descriptions Act 1968 is amended as follows.
In section 3(1)(cb) (power to make orders prohibiting unfit persons...
In section 9 (information for the lead enforcement authority) omit...
Omit section 11 (powers of entry and inspection).
Omit section 11A (failure to produce information).
In section 26 (enforcement authorities), after subsection (1) insert—
Omit section 27 (obstruction and personation of authorised officers).
(1) Paragraph 14 of Schedule 2 (applications under sections 6(1)...
(1) Section 16A of the Video Recordings Act 1984 (enforcement)...
The Weights and Measures Act 1985 is amended as follows....
In section 38(2) (special powers of inspectors with respect to...
In section 26 (enforcing authorities) after subsection (1) insert—
Omit section 42 (power to make test purchases).
Omit section 79 (general powers of inspection and entry).
Before section 80 insert— Investigatory powers For the investigatory powers available to a local weights and...
In section 80 omit “or the packaged goods regulations”.
In section 81(1)(b) (failure to provide assistance or information) omit...
(1) Section 84 (penalties) is amended as follows.
In paragraph 21(2)(b) of Schedule 11 (application of provisions applying...
The Consumer Protection Act 1987 is amended as follows.
In section 27 (enforcement) after subsection (3) insert—
Omit section 28 (test purchases).
Omit section 27 (power to make test purchases).
(1) Section 29 (powers of search etc) is amended as...
(1) Section 30 (provisions supplemental to section 29) is amended...
In section 31(1) (power of customs officer to detain goods)...
In section 32(1) (obstruction of authorised officer)—
In section 33(1) (appeals against detention of goods) for “any...
In section 34(1) (compensation for seizure and detention) for “29”...
In section 44(4) (service of documents)— (a) omit “28(2) or”,...
(1) Section 215 of the Education Reform Act 1988 (unrecognised...
The Copyright, Designs and Patents Act 1988 is amended as...
(1) Section 107A (enforcement of section 107 by local weights...
Omit section 28 (power to enter premises and inspect and...
(1) Section 198A (enforcement of section 198 by local weights...
The Clean Air Act 1993 is amended as follows.
(1) Section 30 (regulations about motor fuel) is amended as...
In section 31 (regulations about sulphur content of oil fuel...
In section 32(4) (powers of entry not to apply in...
In section 49(1) (unjustified disclosures of information) after “this Act”...
In section 56 (rights of entry and inspection etc) after...
In section 58(1) (power of local authorities to obtain information)—...
(1) Part 1 of Schedule 2 to the Sunday Trading...
(1) Section 93 of the Trade Marks Act 1994 (enforcement...
Omit section 29 (obstruction of authorised officers).
(1) Section 8A of the Olympic Symbol etc (Protection) Act...
The Criminal Justice and Police Act 2001 is amended as...
In section 57(1) (retention of seized items)—
(1) Section 65 (meaning of legal privilege) is amended as...
In section 66(4) (construction of references to a search)—
(1) Part 1 of Schedule 1 (powers to which section...
(1) Part 1 of Schedule 2 (application of enactments) is...
The Enterprise Act 2002 is amended as follows.
Omit section 224 (power of CMA to require the provision...
Omit section 225 (power of other enforcer to require the...
Omit section 30 (notice of test and intended prosecution).
Omit section 226 (procedure for notices requiring information).
Omit section 227 (enforcement of notices).
Omit section 227A (power to enter premises without warrant).
Omit section 227B (powers exercisable on the premises).
Omit section 227C (power to enter premises with warrant).
Omit section 227D (ancillary provisions about powers of entry).
Omit section 227E (obstructing, or failing to co-operate with, powers...
Omit section 227F (retention of documents and goods).
Before section 228 (but after the italic heading “Miscellaneous”) insert—...
In section 228 (evidence) omit subsection (4).
Omit section 33 (compensation for loss, etc of goods seized...
In section 236 (application of Part 8 to Crown) omit...
In Schedule 14 (specified functions for the purposes of Part...
(1) Section 12 of the Fireworks Act 2003 (enforcement) is...
(1) Section 3 of the Christmas Day (Trading) Act 2004...
(1) Section 107 of the Financial Services Act 2012 (power...
In consequence of the amendments made by this Schedule, the...
(1) Section 40 (provisions as to Northern Ireland) is amended...
Part 8 of the Enterprise Act 2002 (enforcement of certain...
In section 210 (consumers), omit subsection (5).
(1) Section 211 (domestic infringements) is amended as follows.
In section 213(5A) (CPC enforcers), for paragraph (i) substitute—
(1) Section 214 (consultation) is amended as follows.
In section 217 (enforcement orders), after subsection (10) insert—
In section 219 (undertakings), after subsection (5) insert—
After section 219 insert— Definition of enhanced consumer measures (1) In this Part, enhanced consumer measures are measures (not...
(1) Section 220 (further proceedings) is amended as follows.
Private actions in competition law
The Competition Act 1998 is amended in accordance with this...
(1) After section 49 insert— Settlements relating to infringements of...
(1) After section 49A (inserted by paragraph 10) insert— Collective...
After section 49B (inserted by paragraph 11) insert— Approval of...
(1) Section 58 (findings of fact by CMA) is amended...
(1) For section 58A substitute— Infringement decisions (1) This section applies to a claim in respect of...
(1) Section 59 (interpretation of Part 1) is amended in...
In section 71 (regulations, orders and rules), after subsection (4)(ca)...
(1) Schedule 8 (appeals) is amended in accordance with this...
The Enterprise Act 2002 is amended in accordance with this...
(1) Section 14 (constitution of Tribunal for particular proceedings and...
For the heading of Chapter 4 of Part 1, substitute...
In section 15 (Tribunal rules), in subsection (1), at the...
In section 16 (transfers of certain proceedings to and from...
Schedule 4 (Tribunal: procedure) is amended in accordance with the...
In paragraph 1 (decisions of the Tribunal), for sub-paragraph (1)(a)...
After paragraph 1 insert— Enforcement of injunctions in England and...
In each of paragraphs 4(c) and 5(1)(c)—
In paragraph 6— (a) for sub-paragraph (a) substitute—
In paragraph 7— (a) for “specified body” substitute “ representative...
In paragraph 9— (a) the existing provision is numbered as...
In paragraph 11(2), for paragraph (a) substitute—
For the cross-heading preceding section 46, substitute “ Appeals and...
For paragraph 13 substitute— (1) Tribunal rules may provide for the Tribunal—
After paragraph 15 insert— Fast-track procedure (1) Tribunal rules may make provision in relation to a...
In paragraph 17 (conduct of the hearing)—
After paragraph 20 insert— Stay or sist of proceedings (1) In relation to proceedings in England and Wales or...
After paragraph 21 insert— Injunctions Tribunal rules may make provision in relation to the grant...
In paragraph 23(3), for “an individual” substitute “ a person...
In paragraph 25, after “transfer of” insert “ all or...
In the Courts and Legal Services Act 1990, in section...
(1) For section 47A substitute— Proceedings before the Tribunal: claims...
(1) For section 47B substitute— Collective proceedings before the Tribunal...
After section 47B (as substituted by paragraph 5) insert— Collective...
After section 47C (inserted by paragraph 6) insert— Proceedings under...
(1) After section 47D (inserted by paragraph 7) insert— Limitation...
(1) Section 49 (further appeals) is amended in accordance with...
Duty of letting agents to publicise fees: financial penalties
(1) Before imposing a financial penalty on a letting agent...
The letting agent may, within the period of 28 days...
(1) After the end of the period mentioned in paragraph...
(1) A local weights and measures authority may at any...
(1) A letting agent on whom a final notice is...
(1) This paragraph applies if a letting agent does not...
Secondary ticketing: financial penalties
(1) Before imposing a financial penalty on a person for...
A person on whom a notice of intent is served...
(1) After the end of the period mentioned in paragraph...
(1) The enforcement authority may at any time—
(1) A person on whom a final notice is served...
(1) This paragraph applies if a person does not pay...
Official guidance
Authoritative sources published by regulators or government explaining this legislation.
- Terms that allow winnings on open bets to be reduced (opens in a new tab) from Gambling Commission Detailed Guidance
- Terms giving licensees undue discretion on their application (opens in a new tab) from Gambling Commission Detailed Guidance
- Run a compliant retail business (opens in a new tab) Detailed Guidance
- Which retail rules apply to your business (opens in a new tab) Detailed Guidance
- Unfair contract terms library | FCA (opens in a new tab) from FCA Detailed Guidance
- Examples of unfair terms | FCA (opens in a new tab) from FCA Detailed Guidance
- Getting firms to change or delete unfair contract terms | FCA (opens in a new tab) from FCA Detailed Guidance
- Unfair contract terms | FCA (opens in a new tab) from FCA Detailed Guidance
- Regulating the funeral plans sector | FCA (opens in a new tab) from FCA Detailed Guidance
- Electronic money and payment service providers: conduct of business requirements | FCA (opens in a new tab) from FCA Detailed Guidance
- ... and 61 more
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
Local Authority
PrimaryLocal Authority (Environmental Health / Licensing / Planning)
Local councils enforce food safety (via Environmental Health Officers), issue alcohol licences, grant planning permission, and regulate certain business activities at local …
Competition and Markets Authority
Promotes competitive markets and tackles unfair behaviour. Investigates mergers, enforces competition law, and has specific digital markets powers. Digital Markets Unit (DMU) …
Financial Conduct Authority
Regulation of financial services firms and markets. Supervises banks, insurers, investment firms, payment services, and cryptoasset businesses. Issues authorisations and enforces conduct …
Office of Gas and Electricity Markets
Regulates gas and electricity markets in Great Britain. Issues licences for generation, transmission, distribution, and supply. Protects consumers and promotes competition. Also …
Office for Product Safety and Standards
Product safety regulator responsible for ensuring consumer products are safe. Enforces product safety regulations, UKCA marking requirements, and works with market surveillance …
Trading Standards (Local Authority)
Enforces consumer protection legislation including food labelling, weights and measures, product safety, and fair trading. Part of local authority structure. Investigates food …
Office for Students
Independent regulator for higher education in England. Registers and monitors higher education providers. Ensures students receive quality education and value for money.
Connected legislation
6 statutory instruments
These instruments amend, apply, or refer to this Act. They may not all create direct business obligations.
Secondary legislation (6)
- Price Marking (Amendment) (No. 2) Order 2025 2025
- The Consumer Protection (Amendment) Regulations 2014 2014
- The Consumer Rights Act 2015 (Commencement No. 3, Transitional Provisions, Savings and Consequential Amendments) (Amendment) Order 2016 2016
- The Consumer Rights Act 2015 (Enforcement) (Amendment) Order 2019 2019
- The Consumer Rights Act 2015 (Enforcement) (Amendment) Order 2023 2023
- Unfair Terms in Consumer Contracts Regulations 1999 1999
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Browse legislation
Find other UK business legislation with related guidance.
Regulators
Learn more about the bodies that enforce this legislation.