Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• Give consumers key contract information before they're boundTrader

• Provide required pre‑contract information and cancellation formTrader
• Provide mandatory information before making an off-premises contractTrader
• Provide required pre‑contract information and cancellation form for off‑premises contractsTrader

Unlimited fine

• Provide a copy or confirmation of off-premises contractsTrader

• Provide required pre‑contract information for distance salesTrader
• Provide mandatory consumer information before a distance saleTrader
• Provide pre-contract information and cancellation forms for distance salesTrader

• Inform consumers and obtain clear acknowledgement of payment before electronic ordersTrader
• Show clear payment info and get explicit consent for online ordersTrader
• Clarify payment obligations and delivery terms for online salesTrader

• Disclose identity and purpose at start of sales callsTrader
• Identify yourself and your purpose during sales callsTrader

• Provide contract confirmation for distance salesTrader
• Provide contract confirmation on a durable mediumTrader
• Provide written confirmation of distance contractsTrader

• Fail to give notice of cancellation rightTrader
• Fail to give required cancellation noticeTrader

Unlimited fine

• Be liable for another's failure to give cancellation noticeAny Person
• Cause another person to breach consumer cancellation notice dutiesAny Person

Unlimited fine

• Company and officer liability for offences under regulation 19Director or Officer
• Corporate offence liability for officersDirector or Officer

Unlimited fine

• Acknowledge consumer cancellations promptlyTrader
• Acknowledge consumer cancellations promptly on a durable mediumTrader
• Acknowledge receipt of online contract cancellations immediatelyTrader

• Reimburse consumers promptly when they cancel or withdrawTrader

• Arrange collection or return of goods and bear return costs when a consumer cancelsTrader
• Collect cancelled goods or inform customers of return costsTrader
• Provide address and arrange return of goods when a contract is cancelledTrader

• Do not start a service before the cancellation period ends unless the consumer requests itTrader
• Do not start services in cooling‑off period unless consumer requestsTrader
• Obtain express consent to start services during the cancellation periodTrader

• Do not start digital content delivery before cancellation period endsTrader
• Only start digital content delivery after consumer consent and cancellation‑right acknowledgementTrader
• Obtain consent before providing digital content during the cancellation periodTrader

• Inform other traders when a consumer cancels an ancillary contractTrader

• Charge only basic rate for consumer help‑line callsTrader
• Use basic-rate phone numbers for customer helplinesTrader