- Cooling-off period
- 14 days after delivery
- Extension without cancellation information
- 12 months after the normal period ends
- Cancellation information given late
- Period ends 14 days after customer receives it
- Customer return deadline
- 14 days after cancelling
- Return, trader offered to collect
- Trader collects; customer need not send goods back
- Refund deadline, customer returns goods
- 14 days after goods or proof of return received
- Refund deadline, trader collects
- 14 days after trader is told of cancellation
- Refund includes
- Standard delivery charge
- Return postage
- Customer pays
- Return postage, trader offered free returns
- Trader pays
- Return postage, customer not told beforehand
- Trader pays
- Fee for refunding
- Not permitted
- Deduction for handling
- Only for excess handling; barred where cancellation information was not given
- Digital content
- Right lost once download starts with consent and acknowledgement