Trading standards and consumer rights
Your comprehensive obligations under consumer protection law - pricing, descriptions, and fair trading.
Consumer rights compliance
Understand refund obligations, repair rights, and the 30-day rejection period.
Price marking for retailers
Comply with price display requirements including unit pricing and sale price rules.
Product safety and labelling
Product safety requirements and labelling compliance for retail goods.
Age-restricted products
Age verification requirements, Challenge 25 policy, and penalties for underage sales.
Avoid unfair trading practices
Avoid criminal liability for misleading advertising, fake reviews, and aggressive sales techniques.
Sunday trading rules
Sunday trading restrictions, exemptions, and employee opt-out rights.
Distance selling and e-commerce
Consumer Contracts Regulations requirements for online and distance selling.
Distance selling requirements
Pre-contract information requirements and cancellation procedures.
E-commerce regulations
Full e-commerce compliance including delivery rules and digital content.
Workplace health and safety
Your legal duties under the Health and Safety at Work Act.
Fire safety duties
Fire risk assessment and fire safety management as the responsible person.
Workplace welfare
Staff facilities, temperature, ventilation, and workspace requirements.
Understanding business rates
How business rates work, calculation methods, and payment options.
National Minimum Wage
Current wage rates and compliance requirements.
Agency workers
Rights of agency workers and your obligations as a hirer.
Workplace pensions
Auto-enrolment duties for all eligible workers including part-time staff.
Health and safety basics
Health and safety training requirements for retail staff.
Risk assessments
Risk assessment requirements and staff involvement.
VAT returns
Submitting VAT returns and meeting MTD requirements.
VAT schemes
Choose the right VAT scheme: Standard, Flat Rate, or Cash Accounting.
Data protection for businesses
UK GDPR requirements, lawful bases, and ICO registration.
Data breach response
What to do if customer data is compromised.
Specialist retail licences
Specialist licences for fireworks, animals, scrap metal, and other regulated products.
Business waste management
Waste duty of care, transfer notes, and carrier verification.
Business insurance
Required and recommended insurance for retail businesses.