- Status
- Amended (in force with amendments)
- Penalty ceiling
- Imprisonment 9 of 99 obligations carry an unlimited fine. 5 carry different penalties and 85 have no criminal penalty — flagged in the list below.
Does it bind you?
Business-side roles with duties under this instrument.
Plus 11 duties on the regulator, Crown ministers and public bodies — folded into the section list below.
Other Acts binding the same actors
If a role above is yours, these are the other instruments that most often bind it.
Operator — also bound by 746 other Acts
Any Person — also bound by 2340 other Acts
Financial Services Firm — also bound by 167 other Acts
Applicant — also bound by 307 other Acts
Trader — also bound by 825 other Acts
Director or Officer — also bound by 429 other Acts
What it requires
Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.
Introductory provisions
0 of 3 sections shown3 other sections in this Part — procedural and definitional
Registration
11 of 18 sections shown- Apply for or vary payment institution authorisationApplicant
- Meet eligibility conditions for payment institution authorisationApplicant
- Follow FCA directions when requesting to cancel your authorisationAny Person
Other duties (1) — Crown / regulator
- FCA may change your business authorisation on its own initiativeStatutory regulator
- Register as a small payment institution or vary your registrationApplicant
- Meet eligibility criteria to register as a Small Payment InstitutionApplicant
- Apply for new authorisation if registration requirements are no longer metFinancial Services Firm
- Apply to the FCA for AISP registration or to vary an existing oneApplicant
- Meet requirements for registration as an account information service providerApplicant
- Notify the FCA of changes to your payment service applicationApplicant
- Carry out unauthorised payment servicesAny Person
- Provide payment services without proper FCA authorisationAny Person
7 other sections in this Part — procedural and definitional
Authorised Payment Institutions
4 of 10 sections shown- Maintain minimum capital and own funds levelsFinancial Services Firm
- Safeguard customer payment funds using segregation or insuranceFinancial Services Firm
- Maintain separate accounts for payment servicesFinancial Services Firm
- Notify the FCA before outsourcing operational functionsFinancial Services Firm
6 other sections in this Part — procedural and definitional
Provisions Applicable to Authorised Payment Institutions and Small Payment Institutions
6 of 7 sections shown- Keep payment service compliance records for five yearsFinancial Services Firm
- Follow strict conditions if providing credit with payment servicesFinancial Services Firm
- Use payment accounts only for payment transactionsFinancial Services Firm
- Register agents with the FCA before providing payment servicesFinancial Services Firm
- Take reasonable steps to ensure third-party compliance with regulationsFinancial Services Firm
- Notify the FCA of significant changes in your business circumstancesFinancial Services Firm
1 other section in this Part — procedural and definitional
Requirements for providers of certain services which are not payment services
2 of 2 sections shown- Notify the FCA if your limited network payment transactions exceed €1 millionOperator
- Notify the FCA before providing certain electronic payment servicesOperator
Information Requirements for Payment Services
17 of 27 sections shown- Provide specific information before single payment service contractsOperator
- Provide payment transaction details to customers and account providersOperator
Unlimited fine
- Provide transaction details to payers after receiving a payment orderOperator
- Provide transaction details to payees after receiving fundsOperator
- Provide customers with contract information before they are boundOperator
Unlimited fine
- Provide contract terms and information to customers upon requestOperator
- Give customers two months' notice of contract or information changesOperator
- Manage notice periods and fees for terminating payment service contractsOperator
- Provide transaction details to customers upon requestOperator
Unlimited fine
- Provide transaction statements to customers at least monthlyOperator
- Provide monthly transaction information to payment recipientsOperator
- Use clear and accessible language for payment service communicationsTrader
- Use agreed currency and disclose conversion charges and ratesTrader
- Disclose payment fees or discounts before a transaction startsTrader
- Provide mandatory service and fee information to customersOperator
- Provide clear information on ATM withdrawal chargesTrader
Other duties (1) — Crown / regulator
- FCA must publish a consumer rights leafletStatutory regulator
10 other sections in this Part — procedural and definitional
Rights and Obligations in Relation to the Provision of Payment Services
32 of 40 sections shown- Follow rules for charging customers for payment servicesOperator
- Provide immediate fund availability confirmation for card paymentsOperator
- Provide account information services securely and with user consentOperator
- Manage payment instrument blocks and account access denials with customer noticeOperator
- Protect payment instruments and security credentialsAny Person
- Protect payment instruments and provide secure notification channelsOperator
- Notify your provider of unauthorised or incorrect payments to get redressAny Person
- Provide evidence if you dispute or claim a payment was processed incorrectlyOperator
- Refund and rectify accounts for unauthorised payment transactionsOperator
- Compensate payer's PSP if you don't accept strong customer authenticationOperator
- Ensure customer authorisation and prompt release of blocked fundsOperator
- Refund customers for unauthorised or incorrectly valued transactionsOperator
- Process and respond to customer refund requests for direct paymentsOperator
- Only debit payment accounts after receiving a payment orderOperator
- Notify customers if you refuse a payment orderOperator
- Observe deadlines for cancelling payment ordersAny Person
- Transfer full payment amounts without unauthorized deductionsOperator
- Process and credit payment transactions within statutory timeframesOperator
- Make funds available immediately to payees without an accountOperator
- Make cash deposits available to customers within strict time limitsOperator
- Ensure immediate availability of funds and correct value datingOperator
- Recover misdirected payments and cooperate with other payment providersOperator
- Refund and correct payment errors for payer-initiated transactionsOperator
Unlimited fine
- Your payment service provider must correctly handle payment orders you initiate and fix failuresOperator
- Refund customers for failed or incorrect payments and seek compensationOperator
- Pay user charges and interest resulting from payment delaysOperator
- Compensate customers for costs caused by payment failuresOperator
- Compensate other payment providers for losses from unauthorized transactionsOperator
- Obtain explicit consent before using customer payment dataOperator
- Manage operational and security risks and report assessments to the FCAOperator
- Report major operational or security incidents to the FCAOperator
Unlimited fine
- Use Strong Customer Authentication for online payments and accountsOperator
8 other sections in this Part — procedural and definitional
Access to payment systems and bank accounts
3 of 4 sections shown- Ensure payment system access rules are fair and non-discriminatoryAny Person
- Assess indirect access requests to payment systems fairlyAny Person
- Grant payment service providers fair access to bank account servicesFinancial Services Firm
1 other section in this Part — procedural and definitional
The Financial Conduct Authority
6 of 18 sections shownOther duties (1) — Crown / regulator
- FCA and PSR must monitor and enforce payment services complianceStatutory regulator
- Submit payment services information and fraud data to the FCAOperator
- Breach payment services regulatory requirementsAny Person
Unlimited fine
Other duties (1) — Crown / regulator
- FCA must issue warning and decision notices before taking disciplinary actionStatutory regulator
Other duties (1) — Crown / regulator
- FCA must issue warning and decision notices before requiring restitutionStatutory regulator
Other duties (1) — Crown / regulator
- FCA must provide a system for complaints against payment service providersStatutory regulator
12 other sections in this Part — procedural and definitional
The Payment Systems Regulator
5 of 14 sections shown- Publishing compliance failures and penaltiesAny Person
- Fail to comply with payment services or systems regulationsAny Person
Unlimited fine
Other duties (1) — Crown / regulator
- Payment Systems Regulator must provide notice before issuing penaltiesStatutory regulator
Other duties (1) — Crown / regulator
- Competition Appeal Tribunal must hear appeals against FCA or PSR decisionsTribunal / Court
Other duties (1) — Crown / regulator
- PSR must provide a system for submitting complaints about rule breachesStatutory regulator
9 other sections in this Part — procedural and definitional
General
8 of 23 sections shown- Provide payment services without authorisationAny Person
- Provide unauthorised payment servicesAny Person
- Falsely claim to be a payment service providerAny Person
- Fail to provide required information on charges and exchange ratesAny Person
Unlimited fine
- Give false or misleading information to the FCA or PSRAny Person
- Mislead the FCA or Payment Systems RegulatorAny Person
Unlimited fine
- Personal liability for company officers/partners for payment service breachesDirector or Officer
Other duties (1) — Crown / regulator
- Regulators must cooperate and may share information about payment providersStatutory regulator
Other duties (1) — Crown / regulator
- FCA must maintain a register of authorised payment service providersStatutory regulator
- Do not block Open Banking services while transitioning to new standardsOperator
15 other sections in this Part — procedural and definitional
Schedules
2 of 102 shown- Provide mandatory contract information to payment service usersOperator
- Notify the FCA if your e-money under limited-use exclusions exceeds €1 million in 12 monthsFinancial Services Firm
100 other schedules
Help complying
Guvnor’s practical routes through this instrument.
Start a financial services business
Launch an FCA-regulated financial services business with proper authorisation
Start a tech business
Launch a software, digital services, or technology startup
Start a creative business
Launch a creative business - freelance designer, photographer, writer, videographer, production company, or studio
Fintech regulation and FCA authorisation
How to navigate FCA regulation for fintech businesses. Covers e-money and payment services, Open Banking, crypto-assets, and innovation support programmes including the …
Tech Sector Licensing and Authorisations
Comprehensive guide to licences and regulatory authorisations required for technology businesses - telecommunications, financial services, intellectual property, export controls, and product safety.
3 more guides that reference this instrument
Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.