Consumer rights compliance checklist
Run through each check below to confirm your business meets its core obligations under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Follow any signpost where you need to act.
Consumer rights compliance for traders
Full guide covering goods, services, and digital content quality standards under CRA 2015
Handle consumer complaints about faulty goods
Step-by-step procedure for frontline staff handling faulty goods complaints
Distance and off-premises selling requirements
14-day cancellation, pre-contract information, refund obligations, and exemptions
Start selling online legally
Set up an online shop that meets consumer law before you launch: the information customers must see, the checkout and order button, cancellation and refunds, quality standards and fair terms.
Avoiding unfair terms in consumer contracts
Grey list, transparency requirements, and practical guidance on writing compliant consumer contracts
Prepare for CMA enforcement action
New CMA powers, what triggers investigation, and how to demonstrate compliance