Journeys
Step-by-step Business Journeys
Follow our guided journeys to help you through major business milestones and changes.
Start a business 7
Planning and launching a new business venture
Start a food business for the first time
Everything you need to do before opening a food business. Covers registration, premises, HACCP, training, allergens, labelling, and preparing for your first inspection.
Start journey →Start a retail business
Launch a retail business with the right consumer protection compliance
Start journey →Start a retail business - compliance essentials
A comprehensive compliance onboarding journey for new retailers. Covers consumer rights, pricing law, age-restricted sales, product safety, data protection, accessibility duties, and specialist licences. Designed for first-time retail business owners who need to understand their legal obligations before opening.
Start journey →Start offering consumer credit to customers
End-to-end learning path for businesses new to consumer credit. Covers understanding FCA regulation, obtaining authorisation, setting up pre-contract disclosures and affordability assessments, complying with advertising rules, and verifying ongoing compliance under the Consumer Duty.
Start journey →Start selling online legally
Everything you need to know before launching an online shop. Covers distance selling regulations, pre-contract information, cancellation rights, refund obligations, website compliance, consumer rights for goods and digital content, and enforcement.
Start journey →Understanding consumer rights law for traders
Learn your legal obligations when selling goods, services, or digital content to consumers. Covers the Consumer Rights Act 2015 quality standards, tiered remedies, distance selling rules, unfair contract terms, and enforcement penalties.
Start journey →Comply with regulations 21
Meeting legal, safety, environmental, and sector-specific requirements
Building regulations compliance for renovation
Navigate building control approval, thermal upgrade requirements, and competent person schemes when renovating business premises
Start journey →Consumer rights compliance checklist
Quick compliance check for traders selling goods, services, or digital content to consumers. Covers quality standards, remedies, distance selling, unfair terms, and enforcement readiness.
Start journey →Food safety quick compliance check
A quick compliance check for food business operators. Covers registration, HACCP, allergens, temperature control, training, and record keeping.
Start journey →Handling customer refund disputes
When a customer demands a refund, what are your legal obligations? This guide helps you determine whether the customer is entitled to a refund, what remedy to offer, and how to process it correctly under the Consumer Rights Act 2015.
Start journey →Improve your food hygiene rating
Practical steps to improve a poor food hygiene rating. Understand what inspectors scored, fix the issues, and request a re-inspection.
Start journey →Managing business waste and duty of care compliance
Navigate your legal obligations for business waste - duty of care, waste carriers, transfer notes, and preparing for new recycling rules
Start journey →Meet environmental compliance requirements
Navigate your environmental obligations including waste duty of care, pollution prevention, packaging responsibilities, and energy reporting
Start journey →Meet food safety requirements for your business
Register, implement HACCP, and comply with food safety law including allergen requirements
Start journey →Packaging producer compliance journey
Understand the overlapping environmental obligations for businesses that handle packaging. Covers Extended Producer Responsibility (EPR), Plastic Packaging Tax (PPT), and Simpler Recycling requirements, and explains how they interact.
Start journey →Prepare your BNPL business for FCA regulation
Preparation guide for Buy Now Pay Later providers and merchants ahead of FCA regulation from 15 July 2026. Covers what is changing, whether you need FCA authorisation or credit broking permission, affordability assessment setup, advertising compliance, pre-contract disclosure, and complaints handling through the Financial Ombudsman Service.
Start journey →Product compliance checklist for GB market
Quick checklist to verify your products meet GB market requirements for conformity marking, safety assessment, documentation, and traceability before placing goods on the market.
Start journey →Product compliance for manufacturers
Learn how to ensure your products meet UK safety and marking requirements before placing them on the market
Start journey →Product safety quick compliance check
Rapid product safety self-assessment: verify safety obligations, marking, documentation, traceability, and recall readiness for products on the UK market.
Start journey →Respond to a Trading Standards investigation
What to do if Trading Standards has contacted you, visited your premises, or conducted a test purchase. Covers understanding their powers, identifying the compliance area under investigation, gathering your due diligence evidence, responding appropriately, and strengthening your procedures.
Start journey →Respond to a food safety incident
Immediate steps when unsafe food is discovered or a customer reports illness. Stop selling, withdraw the product, notify the FSA, and cooperate with enforcement.
Start journey →Respond to a product safety incident
Emergency guidance when you discover an unsafe product. Stop supply immediately, notify Trading Standards and OPSS, manage the recall, and understand your legal exposure under the Consumer Protection Act 1987.
Start journey →Retail compliance quick check
Quick compliance check for experienced retailers. Covers consumer rights, price marking, age-restricted sales, and annual compliance obligations.
Start journey →Run a retail business
Ongoing compliance and operational guidance for established retail businesses
Start journey →Start selling online - retail compliance
A learning path for retailers adding an online sales channel. Covers the additional compliance obligations for distance selling, including cooling-off periods, website legal requirements, online data protection, accessibility, subscription rules, and handling complaints from online customers.
Start journey →Start selling products on the UK market
A comprehensive introduction to UK product safety compliance for businesses placing products on the GB market. Covers the legal framework (CPA 1987, GPSR 2005, PRMA 2025), supply chain responsibilities, risk assessment, UKCA and CE marking, online marketplace duties, and a compliance checklist. Designed for importers, new manufacturers, and online marketplace sellers with no prior knowledge of product safety law.
Start journey →VAT compliance for retailers
Complete VAT guidance for retail businesses. Covers pricing rules, retail schemes for calculating VAT, invoicing requirements, and submitting returns. Designed for VAT-registered retailers who want to understand their specific obligations.
Start journey →Grow my business 1
Expanding operations, reaching new customers, and scaling up
Grow your retail business
Scale your retail business - expand online, open new locations, build your team, and manage increased compliance as you grow
Start journey →Looking for specific guidance?
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