UK Statutory Instrument
2018
United Kingdom
Package Travel and Linked Travel Arrangements Regulations 2018
At a glance
Enforced by
What's here
38 compliance obligations, 4 practical guides across 2 topics
Penalty landscape
9 of 38 obligations carry an unlimited fine. 29 have no criminal penalty — flagged in the list below.
Who this Act binds
Business-side actors with duties under this Act, ranked by how often they appear.
- Trader 12
- Distributor 4
- Responsible Person 3
- Any Person 2
- Director or Officer 1
Plus 1 non-business duty on Crown ministers, regulators, local authorities or tribunals — shown collapsed under each section below.
Relevant guidance
Practical guides for businesses affected by this Act, ordered by how closely they engage with it.
Direct — cites this Act
1 guidesOther Acts binding the same actors
For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.
Traders also bound by 218 other Acts (top 5 shown)
- Value Added Tax Regulations 1995 1995 397 duties
- Companies Act 2006 2006 37 duties
- TULRCA 1992 1992 36 duties
- The Customs (Import Duty) (EU Exit) Regulations 2018 2018 33 duties
- Insolvency (England and Wales) Rules 2016 2016 31 duties
Distributors also bound by 33 other Acts (top 5 shown)
- Electricity Safety, Quality and Continuity Regulations 2002 2002 19 duties
- UK REACH Regulation (retained EU law) 2006 11 duties
- Electricity Act 1989 1989 9 duties
- Value Added Tax Regulations 1995 1995 7 duties
- Classification, Labelling and Packaging Regulation (UK CLP) 2008 7 duties
Responsible Persons also bound by 56 other Acts (top 5 shown)
- MH(CT)(S)A 2003 2003 45 duties
- Climate Change Levy (General) Regulations 2001 2001 24 duties
- The Offshore Installations (Prevention of Fire and Explosion, and Emergency Response) Regulations 1995 1995 21 duties
- The Offshore Installations and Pipeline Works (Management and Administration) Regulations 1995 1995 16 duties
- Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 2017 11 duties
Any Person also bound by 742 other Acts (top 5 shown)
- Human Medicines Regulations 2012 2012 101 duties
- Road Traffic Act 1988 1988 95 duties
- Air Navigation Order 2016 2016 83 duties
- Merchant Shipping Act 1995 1995 82 duties
- Road Traffic (NI) Order 1995 1995 61 duties
Directors and Officers also bound by 221 other Acts (top 5 shown)
- Insolvency (England and Wales) Rules 2016 2016 73 duties
- Companies Act 2006 2006 57 duties
- Insolvency Act 1986 1986 44 duties
- CCBSA 2014 2014 21 duties
- Economic Crime and Corporate Transparency Act 2023 2023 18 duties
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Part 1 — General
Browse 3 other sections in this Part — procedural / definitional / commencement
Part 2 — Information duties and content of the package travel contract
Information duties and “the relevant person”
- Ensure pre-contract information is provided to travellers Distributor
Information to be provided by the relevant person before concluding a contract
Unlimited fine- Provide specific pre-contract information to holiday travellers Responsible Person
Binding character of information provided before the conclusion of the contract
- Ensure pre-contract information is accurate and binding Responsible Person
Content of the package travel contract and other documents
- Provide clear package travel contracts and travel documents Responsible Person
Browse 1 other section in this Part — procedural / definitional / commencement
Burden of proof
Part 3 — Changes to the package travel contract before the start of the package
Transfer of the package travel contract to another traveller
- Provide cost evidence and limit fees for transferring a holiday booking Trader
Alteration of the price
Unlimited fine- Follow strict rules if you increase package holiday prices Trader
Termination of the package travel contract by the traveller
- Manage package travel cancellations and justified termination fees Trader
Refunds in the event of termination
- Refund travellers within 14 days of holiday cancellation Trader
Browse 2 other sections in this Part — procedural / definitional / commencement
Part 4 — Performance of the package
Possibility of contacting the organiser via the retailer
- Forward holidaymaker messages and complaints to the organiser immediately Distributor
Obligation to provide assistance
- Provide assistance to travellers in difficulty Trader
Browse 2 other sections in this Part — procedural / definitional / commencement
Part 5 — Insolvency protection
Insolvency protection for packages
Unlimited fine- Fail to provide insolvency security for travel packages Any Person
Bonding
- Secure a financial bond to protect package holiday customers Trader
Bonding where approved body has reserve fund or insurance
Unlimited fine- Secure a bond through an approved body to protect traveller payments Trader
Insurance
Unlimited fine- Maintain insolvency insurance for package travel bookings Trader
Monies in trust
Unlimited fine- Protect customer payments using a trust account Trader
Insurance where monies are held in trust
- Insure travellers against insolvency when using trust accounts Trader
Offences arising from breach of regulation 23
Unlimited fine- Make a false statement under regulation 23(6) Any Person
Insolvency protection and information requirements for linked travel arrangements
Unlimited fine- Fail to comply with linked travel arrangement requirements Trader
Part 6 — General provisions
Specific obligations of the retailer where the organiser is established outside the United Kingdom
- Assume organiser duties if you sell overseas travel packages Distributor
Liability for booking errors
- Accept liability for booking errors Trader
Right of redress
- Seek compensation from third parties who caused a booking issue Distributor
Browse 1 other section in this Part — procedural / definitional / commencement
Part 7 — Enforcement
Enforcement authority
Other duties (1) — Crown / regulator
- Trading Standards and the CAA must enforce holiday protection laws Statutory regulator
Liability of persons other than the principal offender
Unlimited fine- Cause another to commit a package‑travel offence Director or Officer
Browse 4 other sections in this Part — procedural / definitional / commencement
Due diligence defence
Prosecution time limit
Saving for civil consequences
Terms implied in contract
Part 8 — Revocation, savings and consequential provisions
Browse 2 other sections in this Part — procedural / definitional / commencement
Revocation and savings
Consequential amendments
Part 9 — Review provisions
Browse 1 other section in this Part — procedural / definitional / commencement
Review
Schedules
Where the exact time of departure and return is not...
- Inform travellers of approximate departure/return times if exact times unknown
[The trader must provide a hyperlink to the information below.]...
- Provide a hyperlink to insolvency protection information
[The trader must provide a hyperlink to the Package Travel...
- Provide a hyperlink to the Package Travel Regulations on your website or in communications
[The organiser or the retailer must provide a hyperlink to...
- Provide a hyperlink with package travel rights information
[The organiser or the retailer must provide a hyperlink to...
- Provide a hyperlink to the Package Travel Regulations 2018
[The organiser or the retailer must provide the address of...
- Provide customers with website address for the regulations
[The trader must provide a hyperlink to the information below.]...
- Provide a hyperlink to standard traveller rights information
[The trader must provide a hyperlink to the Package Travel...
- Provide a hyperlink to the Package Travel Regulations on your website
[The trader must provide a hyperlink to the information below.]...
- Provide a hyperlink to insolvency protection information
[The trader must provide a hyperlink to the Package Travel...
- Provide a hyperlink to the Package Travel Regulations 2018
[The trader must provide a hyperlink to the information below.]...
- Provide a hyperlink to certain insolvency protection information
[The trader must provide a hyperlink to the Package Travel...
- Provide a hyperlink to the Package Travel Regulations 2018
[The trader must provide the address of the website where...
- Provide website address where the Regulations can be found
[The trader must provide a hyperlink to the information below.]...
- Provide a hyperlink to the specified information for travellers
[The trader must provide a hyperlink to the Package Travel...
- Provide hyperlink to the Package Travel Regulations 2018
Browse 70 other Schedules — structural / supplementary
The main characteristics of the travel services specified in paragraphs...
Whether the trip or holiday is generally suitable for persons...
The trading name and geographical address of the organiser and,...
The total price of the package inclusive of taxes and,...
The arrangements for payment, including any amount or percentage of...
The minimum number of persons required for the package to...
General information on passport and visa requirements, including approximate periods...
Information that the traveller may terminate the contract at any...
Information on optional or compulsory insurance to cover the cost...
The travel destination, the itinerary and periods of stay, with...
The means, characteristics and categories of transport, the points, dates...
The location, main features and, where applicable, tourist category of...
The meals which are included in the package.
The visits, excursions or other services included in the total...
Where it is not apparent from the context, whether any...
Where the traveller's benefit from other tourist services depends on...
Any special requirements of the traveller which the organiser has...
Information that the organiser is— (a) responsible for the proper...
The name of the entity in charge of the insolvency...
The name, address, telephone number, e-mail address and, where applicable,...
Information that the traveller is required to communicate any lack...
Where minors who are unaccompanied by a parent or another...
Information on available in-house complaint handling procedures and on alternative...
Information on the traveller's right to transfer the contract to...
If you book additional travel services for your trip or...
Therefore, our company/XY will not be responsible for the proper...
However, if you book additional travel services via this link/these...
More information on insolvency protection (to be provided by the...
XY has taken out insolvency protection with YZ (the entity...
Travellers may contact this entity or, where applicable, the competent...
Note: This insolvency protection does not cover contracts with parties...
The combination of travel services offered to you is a...
Therefore, you will benefit from all EU rights applying to...
Additionally, as required by law, company XY/companies XY has/have protection...
More information on key rights under the Package Travel and...
The combination of travel services offered to you is a...
Therefore you will benefit from all EU rights applying to...
Additionally, as required by law, company XY/ companies XY has/have...
Travellers will receive all essential information about the package before...
If you conclude a contract with company AB not later...
Therefore, you will benefit from all EU rights applying to...
Additionally, as required by law, company XY has protection in...
More information on key rights under the Package Travel and...
If, after selecting and paying for one travel service, you...
Therefore, our company/XY will not be responsible for the proper...
However, if you book any additional travel services during the...
More information on insolvency protection (to be provided by the...
XY has taken out insolvency protection with YZ (the entity...
Travellers may contact this entity, or where applicable, the competent...
Note: This insolvency protection does not cover contracts with parties...
If, after selecting and paying for one travel service, you...
Therefore, our company/XY will not be responsible for the proper...
However, if you book any additional travel services during the...
More information on insolvency protection (to be provided by the...
XY has taken out insolvency protection with YZ (the entity...
Travellers may contact this entity or, where applicable, the competent...
Note: This insolvency protection does not cover contracts with parties...
If, after selecting and paying for one travel service, you...
Therefore, our company/XY will not be responsible for the proper...
However, if you book any additional travel services during the...
XY has taken out insolvency protection with YZ (the entity...
Travellers may contact this entity or, where applicable, the competent...
Note: This insolvency protection does not cover contracts with parties...
If you book additional travel services for your trip or...
Therefore, our company/XY will not be responsible for the proper...
However, if you book additional travel services via this link/these...
More information on insolvency protection (to be provided by the...
XY has taken out insolvency protection with YZ (the entity...
Travellers may contact this entity or, where applicable, the competent...
Note: This insolvency protection does not cover contracts with parties...
Official guidance
Authoritative sources published by regulators or government explaining this legislation.
- Package Travel Regulations 2018 guidance (opens in a new tab) Detailed Guidance
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
CMA
PrimaryCompetition and Markets Authority
Promotes competitive markets and tackles unfair behaviour. Investigates mergers, enforces competition law, and has specific digital markets powers. Digital Markets Unit (DMU) …
Trading Standards (Local Authority)
Enforces consumer protection legislation including food labelling, weights and measures, product safety, and fair trading. Part of local authority structure. Investigates food …
Civil Aviation Authority
UK's aviation regulator. Responsible for aviation safety, airspace policy, economic regulation of airports, and consumer protection. Issues air operator certificates, pilot licences, …
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