UK Statutory Instrument
2018
United Kingdom
Package Travel and Linked Travel Arrangements Regulations 2018
At a glance
Enforced by
What's here
23 compliance obligations, 4 practical guides across 2 topics
Penalty landscape
9 of 23 obligations carry an unlimited fine. 14 have no criminal penalty — flagged in the list below.
Who this Act binds
Business-side actors with duties under this Act, ranked by how often they appear.
- Trader 12
- Distributor 4
- Responsible Person 3
- Any Person 2
- Director or Officer 1
Plus 1 non-business duty on Crown ministers, regulators, local authorities or tribunals — shown collapsed under each section below.
Relevant guidance
Practical guides for businesses affected by this Act, ordered by how closely they engage with it.
Direct — cites this Act
1 guidesOther Acts binding the same actors
For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.
Traders also bound by 219 other Acts (top 5 shown)
- Value Added Tax Regulations 1995 1995 952 duties
- TULRCA 1992 1992 39 duties
- Companies Act 2006 2006 39 duties
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 2013 39 duties
- The Customs (Import Duty) (EU Exit) Regulations 2018 2018 33 duties
Distributors also bound by 33 other Acts (top 5 shown)
- Electricity Safety, Quality and Continuity Regulations 2002 2002 19 duties
- Value Added Tax Regulations 1995 1995 14 duties
- UK REACH Regulation (retained EU law) 2006 11 duties
- Electricity Act 1989 1989 9 duties
- Classification, Labelling and Packaging Regulation (UK CLP) 2008 7 duties
Responsible Persons also bound by 56 other Acts (top 5 shown)
- MH(CT)(S)A 2003 2003 45 duties
- Climate Change Levy (General) Regulations 2001 2001 24 duties
- Regulatory Reform (Fire Safety) Order 2005 (England/Wales comparison) 2005 22 duties
- The Offshore Installations (Prevention of Fire and Explosion, and Emergency Response) Regulations 1995 1995 21 duties
- The Offshore Installations and Pipeline Works (Management and Administration) Regulations 1995 1995 16 duties
Any Person also bound by 749 other Acts (top 5 shown)
- Human Medicines Regulations 2012 2012 110 duties
- Licensing Act 2003 2003 105 duties
- Merchant Shipping Act 1995 1995 97 duties
- Road Traffic Act 1988 1988 95 duties
- Air Navigation Order 2016 2016 86 duties
Directors and Officers also bound by 224 other Acts (top 5 shown)
- Insolvency (England and Wales) Rules 2016 2016 75 duties
- Companies Act 2006 2006 63 duties
- Insolvency Act 1986 1986 46 duties
- CCBSA 2014 2014 22 duties
- CAICEA 2004 2004 18 duties
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Part 1 — General
Browse 3 other sections in this Part — procedural / definitional / commencement
Part 2 — Information duties and content of the package travel contract
Information duties and “the relevant person”
- Ensure pre-contract information is provided to travellers Distributor
Information to be provided by the relevant person before concluding a contract
Unlimited fine- Provide specific pre-contract information to holiday travellers Responsible Person
Binding character of information provided before the conclusion of the contract
- Ensure pre-contract information is accurate and binding Responsible Person
Content of the package travel contract and other documents
- Provide clear package travel contracts and travel documents Responsible Person
Browse 1 other section in this Part — procedural / definitional / commencement
Burden of proof
Part 3 — Changes to the package travel contract before the start of the package
Transfer of the package travel contract to another traveller
- Provide cost evidence and limit fees for transferring a holiday booking Trader
Alteration of the price
Unlimited fine- Follow strict rules if you increase package holiday prices Trader
Termination of the package travel contract by the traveller
- Manage package travel cancellations and justified termination fees Trader
Refunds in the event of termination
- Refund travellers within 14 days of holiday cancellation Trader
Browse 2 other sections in this Part — procedural / definitional / commencement
Part 4 — Performance of the package
Possibility of contacting the organiser via the retailer
- Forward holidaymaker messages and complaints to the organiser immediately Distributor
Obligation to provide assistance
- Provide assistance to travellers in difficulty Trader
Browse 2 other sections in this Part — procedural / definitional / commencement
Part 5 — Insolvency protection
Insolvency protection for packages
Unlimited fine- Fail to provide insolvency security for travel packages Any Person
Bonding
- Secure a financial bond to protect package holiday customers Trader
Bonding where approved body has reserve fund or insurance
Unlimited fine- Secure a bond through an approved body to protect traveller payments Trader
Insurance
Unlimited fine- Maintain insolvency insurance for package travel bookings Trader
Monies in trust
Unlimited fine- Protect customer payments using a trust account Trader
Insurance where monies are held in trust
- Insure travellers against insolvency when using trust accounts Trader
Offences arising from breach of regulation 23
Unlimited fine- Make a false statement under regulation 23(6) Any Person
Insolvency protection and information requirements for linked travel arrangements
Unlimited fine- Fail to comply with linked travel arrangement requirements Trader
Part 6 — General provisions
Specific obligations of the retailer where the organiser is established outside the United Kingdom
- Assume organiser duties if you sell overseas travel packages Distributor
Liability for booking errors
- Accept liability for booking errors Trader
Right of redress
- Seek compensation from third parties who caused a booking issue Distributor
Browse 1 other section in this Part — procedural / definitional / commencement
Part 7 — Enforcement
Enforcement authority
Other duties (1) — Crown / regulator
- Trading Standards and the CAA must enforce holiday protection laws Statutory regulator
Liability of persons other than the principal offender
Unlimited fine- Cause another to commit a package‑travel offence Director or Officer
Browse 4 other sections in this Part — procedural / definitional / commencement
Due diligence defence
Prosecution time limit
Saving for civil consequences
Terms implied in contract
Part 8 — Revocation, savings and consequential provisions
Browse 2 other sections in this Part — procedural / definitional / commencement
Revocation and savings
Consequential amendments
Part 9 — Review provisions
Browse 1 other section in this Part — procedural / definitional / commencement
Review
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
CMA
PrimaryCompetition and Markets Authority
Promotes competitive markets and tackles unfair behaviour. Investigates mergers, enforces competition law, and has specific digital markets powers. Digital Markets Unit (DMU) …
Trading Standards (Local Authority)
Enforces consumer protection legislation including food labelling, weights and measures, product safety, and fair trading. Part of local authority structure. Investigates food …
Civil Aviation Authority
UK's aviation regulator. Responsible for aviation safety, airspace policy, economic regulation of airports, and consumer protection. Issues air operator certificates, pilot licences, …
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Regulators
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