| Guvnor

Enforced by: CMA, Trading Standards, CAA
Status: Amended (in force with amendments)
Penalty ceiling: Prosecution 9 of 40 obligations carry an unlimited fine. 31 have no criminal penalty — flagged in the list below.

Does it bind you?

Business-side roles with duties under this instrument.

Trader25 Distributor8 Responsible Person3 Any Person2 Director or Officer1

Plus 1 duty on the regulator, Crown ministers and public bodies — folded into the section list below.

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Trader — also bound by 825 other Acts

Value Added Tax Regulations 1995 416 duties

Companies Act 2006 243 duties

The Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations 2008 133 duties

Companies Act 1985 85 duties

Insolvency (England and Wales) Rules 2016 62 duties

Distributor — also bound by 182 other Acts

UK REACH Regulation (retained EU law) 44 duties

The Marketing of Fruit Plant and Propagating Material (England) Regulations 2017 28 duties

The Marketing of Fruit Plant and Propagating Material (Wales) Regulations 2017 26 duties

The Marketing of Fruit Plant and Propagating Material Regulations (Northern Ireland) 2017 25 duties

Electricity Safety, Quality and Continuity Regulations 2002 21 duties

Responsible Person — also bound by 108 other Acts

MH(CT)(S)A 2003 30 duties

Climate Change Levy (General) Regulations 2001 24 duties

Offshore Installations (Offshore Safety Directive) (Safety Case ) Regulations 2015 21 duties

The Offshore Installations (Prevention of Fire and Explosion, and Emergency Response) Regulations 1995 21 duties

The Offshore Installations (Safety Case) Regulations 2005 19 duties

Any Person — also bound by 2340 other Acts

Human Medicines Regulations 2012 184 duties

Merchant Shipping Act 1995 144 duties

Insolvency (England and Wales) Rules 2016 104 duties

Communications Act 2003 92 duties

Road Traffic Act 1988 92 duties

Director or Officer — also bound by 429 other Acts

Insolvency (England and Wales) Rules 2016 162 duties

Companies Act 2006 126 duties

Insolvency Act 1986 77 duties

The Large and Medium-sized Companies and Groups (Accounts and Reports) Regulations 2008 68 duties

Building Societies Act 1986 32 duties

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

Part 1

General

0 of 3 sections shown

3 other sections in this Part — procedural and definitional

s.001 Citation and commencement

s.002 Interpretation

s.003 Application

Part 2

Information duties and content of the package travel contract

4 of 5 sections shown

s.004 Information duties and “the relevant person” Regulated

Ensure pre-contract information is provided to travellersDistributor

s.005 Information to be provided by the relevant person before concluding a contract Prosecution

Provide specific pre-contract information to holiday travellersResponsible Person

Unlimited fine

s.006 Binding character of information provided before the conclusion of the contract Regulated

Ensure pre-contract information is accurate and bindingResponsible Person

s.007 Content of the package travel contract and other documents Regulated

Provide clear package travel contracts and travel documentsResponsible Person

1 other section in this Part — procedural and definitional

s.008 Burden of proof

Part 3

Changes to the package travel contract before the start of the package

5 of 6 sections shown

s.009 Transfer of the package travel contract to another traveller Regulated

Provide cost evidence and limit fees for transferring a holiday bookingTrader

s.010 Alteration of the price Prosecution

Follow strict rules if you increase package holiday pricesTrader

Unlimited fine

s.011 Alteration of other package travel contract terms Regulated

Follow statutory process for changing package holiday termsTrader

s.012 Termination of the package travel contract by the traveller Regulated

Manage package travel cancellations and justified termination feesTrader

s.014 Refunds in the event of termination Regulated

Refund travellers within 14 days of holiday cancellationTrader

1 other section in this Part — procedural and definitional

s.013 Termination of the package travel contract by the organiser

Part 4

Performance of the package

2 of 4 sections shown

s.017 Possibility of contacting the organiser via the retailer Regulated

Forward holidaymaker messages and complaints to the organiser immediatelyDistributor

s.018 Obligation to provide assistance Regulated

Provide assistance to travellers in difficultyTrader

2 other sections in this Part — procedural and definitional

s.015 Responsibility for the performance of the package

s.016 Price reduction and compensation for damages

Part 5

Insolvency protection

8 of 8 sections shown

s.019 Insolvency protection for packages Prosecution

Fail to provide insolvency security for travel packagesAny Person

Unlimited fine

s.020 Bonding Regulated

Secure a financial bond to protect package holiday customersTrader

s.021 Bonding where approved body has reserve fund or insurance Prosecution

Secure a bond through an approved body to protect traveller paymentsTrader

Unlimited fine

s.022 Insurance Prosecution

Maintain insolvency insurance for package travel bookingsTrader

Unlimited fine

s.023 Monies in trust Prosecution

Protect customer payments using a trust accountTrader

Unlimited fine

s.024 Insurance where monies are held in trust Regulated

Insure travellers against insolvency when using trust accountsTrader

s.025 Offences arising from breach of regulation 23 Prosecution

Make a false statement under regulation 23(6)Any Person

Unlimited fine

s.026 Insolvency protection and information requirements for linked travel arrangements Prosecution

Fail to comply with linked travel arrangement requirementsTrader

Unlimited fine

Part 6

General provisions

3 of 4 sections shown

s.027 Specific obligations of the retailer where the organiser is established outside the United Kingdom Regulated

Assume organiser duties if you sell overseas travel packagesDistributor

s.028 Liability for booking errors Regulated

Accept liability for booking errorsTrader

s.029 Right of redress Regulated

Seek compensation from third parties who caused a booking issueDistributor

1 other section in this Part — procedural and definitional

s.030 Rights and obligations under these Regulations

Part 7

Enforcement

2 of 6 sections shown

s.031 Enforcement authority Regulated

Other duties (1) — Crown / regulator

Trading Standards and the CAA must enforce holiday protection lawsStatutory regulator

s.033 Liability of persons other than the principal offender Prosecution

Cause another to commit a package‑travel offenceDirector or Officer

Unlimited fine

4 other sections in this Part — procedural and definitional

s.032 Due diligence defence

s.034 Prosecution time limit

s.035 Saving for civil consequences

s.036 Terms implied in contract

Part 8

Revocation, savings and consequential provisions

0 of 2 sections shown

2 other sections in this Part — procedural and definitional

s.037 Revocation and savings

s.038 Consequential amendments

Part 9

Review provisions

0 of 1 section shown

1 other section in this Part — procedural and definitional

s.039 Review

Schedules

16 of 85 shown

s.sch001 Where the exact time of departure and return is not... Regulated

Inform travellers of approximate departure/return times if exact times unknownDistributor

s.sch005 The name of the entity in charge of the insolvency... Regulated

Provide insolvency protection entity details to travellersTrader

s.schedule/10/part/2/paragraph/wrapper56n2 [The trader must provide a hyperlink to the information below.]... Regulated

Provide a hyperlink to insolvency protection informationTrader

s.schedule/10/part/3/paragraph/wrapper60n2 [The trader must provide a hyperlink to the Package Travel... Regulated

Provide a hyperlink to the Package Travel Regulations on your website or in communicationsTrader

s.schedule/2/part/2/paragraph/wrapper5n2 [The organiser or the retailer must provide a hyperlink to... Regulated

Provide a hyperlink with package travel rights informationDistributor

s.schedule/2/part/3/paragraph/wrapper6n2 [The organiser or the retailer must provide a hyperlink to... Regulated

Provide a hyperlink to the Package Travel Regulations 2018Distributor

s.schedule/3/part/3/paragraph/wrapper11n2 [The organiser or the retailer must provide the address of... Regulated

Provide customers with website address for the regulationsDistributor

s.schedule/4/part/2/paragraph/wrapper16n2 [The trader must provide a hyperlink to the information below.]... Regulated

Provide a hyperlink to standard traveller rights informationTrader

s.schedule/4/part/3/paragraph/wrapper17n2 [The trader must provide a hyperlink to the Package Travel... Regulated

Provide a hyperlink to the Package Travel Regulations on your websiteTrader

s.schedule/6/part/2/paragraph/wrapper22n2 [The trader must provide a hyperlink to the information below.]... Regulated

Provide a hyperlink to insolvency protection informationTrader

s.schedule/6/part/3/paragraph/wrapper26n2 [The trader must provide a hyperlink to the Package Travel... Regulated

Provide a hyperlink to the Package Travel Regulations 2018Trader

s.schedule/7/part/2/paragraph/wrapper31n2 [The trader must provide a hyperlink to the information below.]... Regulated

Provide a hyperlink to certain insolvency protection informationTrader

s.schedule/7/part/3/paragraph/wrapper35n2 [The trader must provide a hyperlink to the Package Travel... Regulated

Provide a hyperlink to the Package Travel Regulations 2018Trader

s.schedule/8/part/3/paragraph/wrapper42n2 [The trader must provide the address of the website where... Regulated

Provide website address where the Regulations can be foundTrader

s.schedule/9/part/2/paragraph/wrapper47n2 [The trader must provide a hyperlink to the information below.]... Regulated

Provide a hyperlink to the specified information for travellersTrader

s.schedule/9/part/3/paragraph/wrapper51n2 [The trader must provide a hyperlink to the Package Travel... Regulated

Provide hyperlink to the Package Travel Regulations 2018Trader

69 other schedules

s.sch001 The main characteristics of the travel services specified in paragraphs...

s.sch001 Whether the trip or holiday is generally suitable for persons...

s.sch001 The trading name and geographical address of the organiser and,...

s.sch001 The total price of the package inclusive of taxes and,...

s.sch001 The arrangements for payment, including any amount or percentage of...

s.sch001 The minimum number of persons required for the package to...

s.sch001 General information on passport and visa requirements, including approximate periods...

s.sch001 Information that the traveller may terminate the contract at any...

s.sch001 Information on optional or compulsory insurance to cover the cost...

s.sch001 The travel destination, the itinerary and periods of stay, with...

s.sch001 The means, characteristics and categories of transport, the points, dates...

s.sch001 The location, main features and, where applicable, tourist category of...

s.sch001 The meals which are included in the package.

s.sch001 The visits, excursions or other services included in the total...

s.sch001 Where it is not apparent from the context, whether any...

s.sch001 Where the traveller's benefit from other tourist services depends on...

s.sch005 Any special requirements of the traveller which the organiser has...

s.sch005 Information that the organiser is— (a) responsible for the proper...

s.sch005 The name, address, telephone number, e-mail address and, where applicable,...

s.sch005 Information that the traveller is required to communicate any lack...

s.sch005 Where minors who are unaccompanied by a parent or another...

s.sch005 Information on available in-house complaint handling procedures and on alternative...

s.sch005 Information on the traveller's right to transfer the contract to...

s.schedule/10/part/1/paragraph/wrapper52n2 If you book additional travel services for your trip or...

s.schedule/10/part/1/paragraph/wrapper53n2 Therefore, our company/XY will not be responsible for the proper...

s.schedule/10/part/1/paragraph/wrapper54n2 However, if you book additional travel services via this link/these...

s.schedule/10/part/1/paragraph/wrapper55n2 More information on insolvency protection (to be provided by the...

s.schedule/10/part/2/paragraph/wrapper57n2 XY has taken out insolvency protection with YZ (the entity...

s.schedule/10/part/2/paragraph/wrapper58n2 Travellers may contact this entity or, where applicable, the competent...

s.schedule/10/part/2/paragraph/wrapper59n2 Note: This insolvency protection does not cover contracts with parties...

s.schedule/2/part/1/paragraph/wrapper1n2 The combination of travel services offered to you is a...

s.schedule/2/part/1/paragraph/wrapper2n2 Therefore, you will benefit from all EU rights applying to...

s.schedule/2/part/1/paragraph/wrapper3n2 Additionally, as required by law, company XY/companies XY has/have protection...

s.schedule/2/part/1/paragraph/wrapper4n2 More information on key rights under the Package Travel and...

s.schedule/3/part/1/paragraph/wrapper7n2 The combination of travel services offered to you is a...

s.schedule/3/part/1/paragraph/wrapper8n2 Therefore you will benefit from all EU rights applying to...

s.schedule/3/part/1/paragraph/wrapper9n2 Additionally, as required by law, company XY/ companies XY has/have...

s.schedule/3/part/2/paragraph/wrapper10n2 Travellers will receive all essential information about the package before...

s.schedule/4/part/1/paragraph/wrapper12n2 If you conclude a contract with company AB not later...

s.schedule/4/part/1/paragraph/wrapper13n2 Therefore, you will benefit from all EU rights applying to...

s.schedule/4/part/1/paragraph/wrapper14n2 Additionally, as required by law, company XY has protection in...

s.schedule/4/part/1/paragraph/wrapper15n2 More information on key rights under the Package Travel and...

s.schedule/6/part/1/paragraph/wrapper18n2 If, after selecting and paying for one travel service, you...

s.schedule/6/part/1/paragraph/wrapper19n2 Therefore, our company/XY will not be responsible for the proper...

s.schedule/6/part/1/paragraph/wrapper20n2 However, if you book any additional travel services during the...

s.schedule/6/part/1/paragraph/wrapper21n2 More information on insolvency protection (to be provided by the...

s.schedule/6/part/2/paragraph/wrapper23n2 XY has taken out insolvency protection with YZ (the entity...

s.schedule/6/part/2/paragraph/wrapper24n2 Travellers may contact this entity, or where applicable, the competent...

s.schedule/6/part/2/paragraph/wrapper25n2 Note: This insolvency protection does not cover contracts with parties...

s.schedule/7/part/1/paragraph/wrapper27n2 If, after selecting and paying for one travel service, you...

s.schedule/7/part/1/paragraph/wrapper28n2 Therefore, our company/XY will not be responsible for the proper...

s.schedule/7/part/1/paragraph/wrapper29n2 However, if you book any additional travel services during the...

s.schedule/7/part/1/paragraph/wrapper30n2 More information on insolvency protection (to be provided by the...

s.schedule/7/part/2/paragraph/wrapper32n2 XY has taken out insolvency protection with YZ (the entity...

s.schedule/7/part/2/paragraph/wrapper33n2 Travellers may contact this entity or, where applicable, the competent...

s.schedule/7/part/2/paragraph/wrapper34n2 Note: This insolvency protection does not cover contracts with parties...

s.schedule/8/part/1/paragraph/wrapper36n2 If, after selecting and paying for one travel service, you...

s.schedule/8/part/1/paragraph/wrapper37n2 Therefore, our company/XY will not be responsible for the proper...

s.schedule/8/part/1/paragraph/wrapper38n2 However, if you book any additional travel services during the...

s.schedule/8/part/2/paragraph/wrapper39n2 XY has taken out insolvency protection with YZ (the entity...

s.schedule/8/part/2/paragraph/wrapper40n2 Travellers may contact this entity or, where applicable, the competent...

s.schedule/8/part/2/paragraph/wrapper41n2 Note: This insolvency protection does not cover contracts with parties...

s.schedule/9/part/1/paragraph/wrapper43n2 If you book additional travel services for your trip or...

s.schedule/9/part/1/paragraph/wrapper44n2 Therefore, our company/XY will not be responsible for the proper...

s.schedule/9/part/1/paragraph/wrapper45n2 However, if you book additional travel services via this link/these...

s.schedule/9/part/1/paragraph/wrapper46n2 More information on insolvency protection (to be provided by the...

s.schedule/9/part/2/paragraph/wrapper48n2 XY has taken out insolvency protection with YZ (the entity...

s.schedule/9/part/2/paragraph/wrapper49n2 Travellers may contact this entity or, where applicable, the competent...

s.schedule/9/part/2/paragraph/wrapper50n2 Note: This insolvency protection does not cover contracts with parties...

Help complying

Guvnor’s practical routes through this instrument.

Running a package travel business

How to comply with ATOL licensing and Package Travel Regulations 2018 when selling package holidays. Covers ATOL application, ATOL Protection Contributions, consumer …

3 more guides that reference this instrument

Meet your travel and tour operator regulatory duties Travel and tour operator compliance checklist Which travel agency and tour operator regulations apply to your business

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.

Package Travel and Linked Travel Arrangements Regulations 2018

Does it bind you?

Other Acts binding the same actors

What it requires

General

Information duties and content of the package travel contract

Changes to the package travel contract before the start of the package

Performance of the package

Insolvency protection

General provisions

Enforcement

Revocation, savings and consequential provisions

Review provisions

Schedules

Help complying

Running a package travel business