- Made under
- Water Industry Act 1991
- Enforced by
- Ofwat
- Status
- Amended (in force with amendments)
- Penalty ceiling
- Regulated
Does it bind you?
Business-side roles with duties under this instrument.
Statutory Undertaker3
Other Acts binding the same actors
If a role above is yours, these are the other instruments that most often bind it.
Statutory Undertaker — also bound by 195 other Acts
The Cory Decarbonisation Project Order 2025
120 duties
Water Industry Act 1991
53 duties
What it requires
Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.
s.002
Special provision to be included in charges schemes
Regulated
- Water companies must include vulnerable-customer assistance in charges schemesStatutory Undertaker
s.003
Assistance to be provided
Regulated
- Give eligible vulnerable customers average-rate charges and cap their total billStatutory Undertaker
s.004
Method of establishing entitlement to assistance
Regulated
- Verify vulnerable-customer discount eligibility and send renewal remindersStatutory Undertaker
1 other provision — procedural and definitional
s.001
Citation, commencement and application
Connected legislation
The wider family of instruments made under the same parent Act.
Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.