What this covers (15 activity descriptions)
  • Audio equipment (retail)
  • Audio/visual cassettes (retail)
  • Audio/visual equipment (retail)
  • CD
  • Compact disc players (retail)
  • DVD players (retail)
  • Hi-fi equipment (retail)
  • Installation of radios in motor vehicles (retail)
  • Radio sets and equipment (retail)
  • Record players (retail)
  • Tape recorders (retail)
  • Television goods (retail)
  • Television sets and equipment (retail)
  • Video equipment (retail)
  • Video recorders (retail)

Guidance for this activity

Subscription and auto-renewal compliance

Understand the new DMCC Act 2024 rules on subscription contracts. Covers pre-contract information, renewal reminders, easy cancellation requirements, and cooling-off periods on auto-renewal.

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Annual retail compliance checklist

Quick annual compliance verification for established retailers. Covers consumer rights, pricing, age verification, data protection, Sunday trading, fire safety, worker safety, and environmental obligations.

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Specialist retail licences and registrations

Specialist licences required for specific retail activities including tobacco registration, fireworks sales, pet shops, scrap metal dealing, and market trading. For general retail compliance, see the Start a retail business journey.

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Avoid selling counterfeit goods

Protect your business from counterfeit goods liability. Covers supplier due diligence, trade mark verification, Trading Standards seizure powers, penalties, and online marketplace duties.

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Health and safety for retail premises

Retail-specific health and safety obligations. Covers lone working, violence prevention, manual handling, display screen equipment, fire safety, first aid, and shoplifting incident procedures.

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Equality and accessibility for retail businesses

Understand your obligations under the Equality Act 2010 as a retail service provider. Covers protected characteristics, reasonable adjustments for physical stores and websites, lawful service refusal, and enforcement.

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Data protection for retail businesses

UK GDPR compliance for retail businesses. Covers customer data handling, CCTV obligations, marketing consent, loyalty programme data, breach response, and ICO registration fees.

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Environmental obligations for retailers

Environmental compliance for retail businesses. Covers WEEE registration, packaging waste, EPR, carrier bag charge, single-use plastics ban, Simpler Recycling, and DRS preparation.

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Selling knives and bladed articles

A practical compliance guide for retailers selling knives, blades, and sharp-pointed articles. Covers age verification requirements, prohibited weapons, online sales rules, Scotland's exception for domestic cutlery, and how to build a due diligence defence.

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Avoid unfair trading practices in retail

Understand unfair trading rules under the Digital Markets, Competition and Consumers Act 2024 (which replaced the CPRs 2008 from 6 April 2025). Covers misleading actions, omissions, aggressive practices, the 31 banned commercial practices, and new CMA enforcement powers.

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Ensure product safety compliance for retailers

Product safety compliance checklist for retailers. Covers supplier vetting, safety marking verification, recall procedures, OPSS reporting, and preparation for the Product Regulation and Metrology Act 2025.

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Handle customer complaints and disputes

Set up an effective complaint handling process and understand your obligations around Alternative Dispute Resolution (ADR). Online traders must signpost consumers to a certified ADR provider.

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Product standards and CE marking for the Northern Ireland market

How product standards and marking requirements differ for the Northern Ireland market under the Windsor Framework. Covers CE marking requirements, why UKCA marking is not valid in NI, the EU General Product Safety Regulation applying in NI from December 2024, and dual compliance obligations for businesses selling across the whole UK.

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