UK Statutory Instrument
2015
United Kingdom
The Electricity (Standards of Performance) Regulations 2015
At a glance
Enforced by
What's here
11 compliance obligations, 1 practical guide
Relevant guidance
Practical guides for businesses affected by this Act, ordered by how closely they engage with it.
Supporting — topic alignment
1 guidesWhat this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Schedules
Browse 17 other Schedules — structural / supplementary
REVOCATIONS
Data for the Purpose of Calculating Payments
Standards of Performance – Practice and Procedure for Determinations
(1) This Schedule applies where a dispute to which regulation...
(1) Where disputes are consolidated into categories under paragraph 4,...
(1) The Authority may by notice ask any customer who...
An order determining a dispute does not (where there is...
Where a dispute is determined by an order requiring a...
(1) An order determining a dispute may include a provision...
(1) The Authority must determine a dispute to which this...
(1) Where an individual dispute is referred to the Authority,...
(1) The Authority may, if it considers it appropriate to...
(1) The Authority, when determining disputes falling within a consolidated...
(1) Where the Authority considers it appropriate to consolidate disputes...
(1) The Authority may, by notice, ask any party to...
(1) The Authority may, by notice, ask a party to...
(1) For the purposes of this Schedule, an oral hearing...
Supply restoration: normal conditions
- Pay compensation for prolonged power cuts under normal conditions
Supply restoration: normal conditions – 5,000 or more customers’ premises interrupted
- Pay compensation for prolonged power cuts affecting 5,000+ customers
Supply restoration: severe weather conditions
- Pay compensation for prolonged power cuts after severe weather
Supply restoration: rota disconnection
- Pay compensation for supply interruptions during rota disconnection
Supply restoration: multiple interruptions
- Pay compensation for 4+ power cuts in a year
Distributor’s fuse
- Restore supply after distributor's fuse operation or pay compensation
Notice of supply interruption
- Give notice to customers before interrupting electricity supply
Voltage complaint
- Respond to voltage complaints within prescribed timeframes or pay compensation
Appointments
- Offer timed appointments for home visits and pay compensation if you miss them
Payments
- Make timely penalty payments to customers when performance standards are missed
Notice of rights
- Provide a statement of customer rights annually to suppliers, on your website, and on request
Browse 13 other sections — procedural / definitional / commencement
Citation, commencement and transitional provisions
Revocation
General interpretation
Supply Restoration Standards of Performance for Electricity Distributors
Exemptions from the normal and severe weather restoration standards
Charges and payments
Meter disputes
Pre-payment meters
Disputes
Exemptions
Timing of notification
Indexation of prescribed caps and prescribed sums
Information to be given to customers about overall performance
Official guidance
Authoritative sources published by regulators or government explaining this legislation.
- TR5 Generic Preliminary Information Memorandum (Group 2) | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- TR5 Generic Preliminary Information Memorandum | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: TR9 Generic Preliminary Information Memorandum | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: TR8 Generic Preliminary Information Memorandum | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: TR7 Generic Preliminary Information Memorandum | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: TR6 Generic Preliminary Information Memorandum | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: Next Steps for Participation in the Tender Round 9 (TR9) Enhanced Pre-Qualification (EPQ) Stage | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: Next Steps for Participation in the Tender Round 7 (TR7) Enhanced Pre-Qualification (EPQ) Stage | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: Next Steps for Participation in the Tender Round 6 (TR6) Enhanced Pre-Qualification (EPQ) Stage | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- Offshore Transmission: next steps for participation in Tender Round 13 (TR13) Enhanced Pre-Qualification stage | Ofgem (opens in a new tab) from Ofgem Detailed Guidance
- ... and 5 more
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
Office of Gas and Electricity Markets
Regulates gas and electricity markets in Great Britain. Issues licences for generation, transmission, distribution, and supply. Protects consumers and promotes competition. Also …
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Regulators
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