| Guvnor

Enforced by: Ofgem
Status: In Force
Penalty ceiling: Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Distributor10 Operator1

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Distributor — also bound by 182 other Acts

UK REACH Regulation (retained EU law) 44 duties

The Marketing of Fruit Plant and Propagating Material (England) Regulations 2017 28 duties

The Marketing of Fruit Plant and Propagating Material (Wales) Regulations 2017 26 duties

The Marketing of Fruit Plant and Propagating Material Regulations (Northern Ireland) 2017 25 duties

Electricity Safety, Quality and Continuity Regulations 2002 21 duties

Operator — also bound by 746 other Acts

Regulation (EU) No 965/2012 (Air Operations) 203 duties

Commission Implementing Regulation (EU) 2018/2066 of 19 December 2018 on the monitoring and reporting of greenhouse gas emissions pursuant to Directive 2003/87/EC of the European Parliament and of the Council and amending Commission Regulation (EU) No 601/2012 (Text with EEA relevance) 121 duties

Commission Regulation (EU) No 601/2012 of 21 June 2012 on the monitoring and reporting of greenhouse gas emissions pursuant to Directive 2003/87/EC of the European Parliament and of the Council (Text with EEA relevance) (repealed) 112 duties

Space Industry Regulations 2021 76 duties

Regulation (EU) 2016/429 of the European Parliament and of the Council of 9 March 2016 on transmissible animal diseases and amending and repealing certain acts in the area of animal health (‘Animal Health Law’) (Text with EEA relevance) 66 duties

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

s.005 Supply restoration: normal conditions Regulated

Pay compensation for prolonged power cuts under normal conditionsDistributor

s.006 Supply restoration: normal conditions – 5,000 or more customers’ premises interrupted Regulated

Pay compensation for prolonged power cuts affecting 5,000+ customersDistributor

s.007 Supply restoration: severe weather conditions Regulated

Pay compensation for prolonged power cuts after severe weatherDistributor

s.008 Supply restoration: rota disconnection Regulated

Pay compensation for supply interruptions during rota disconnectionDistributor

s.010 Supply restoration: multiple interruptions Regulated

Pay compensation for 4+ power cuts in a yearDistributor

s.011 Distributor’s fuse Regulated

Restore supply after distributor's fuse operation or pay compensationDistributor

s.012 Notice of supply interruption Regulated

Give notice to customers before interrupting electricity supplyDistributor

s.013 Voltage complaint Regulated

Respond to voltage complaints within prescribed timeframes or pay compensationDistributor

s.017 Appointments Regulated

Offer timed appointments for home visits and pay compensation if you miss themOperator

s.019 Payments Regulated

Make timely penalty payments to customers when performance standards are missedDistributor

s.022 Notice of rights Regulated

Provide a statement of customer rights annually to suppliers, on your website, and on requestDistributor

13 other provisions — procedural and definitional

s.001 Citation, commencement and transitional provisions

s.002 Revocation

s.003 General interpretation

s.004 Supply Restoration Standards of Performance for Electricity Distributors

s.009 Exemptions from the normal and severe weather restoration standards

s.014 Charges and payments

s.015 Meter disputes

s.016 Pre-payment meters

s.018 Disputes

s.020 Exemptions

s.021 Timing of notification

s.021 Indexation of prescribed caps and prescribed sums

s.023 Information to be given to customers about overall performance

Schedules

0 of 17 shown

17 other schedules

s.sch001 REVOCATIONS

s.sch002 Data for the Purpose of Calculating Payments

s.sch003 Standards of Performance – Practice and Procedure for Determinations

s.sch003 (1) This Schedule applies where a dispute to which regulation...

s.sch003 (1) Where disputes are consolidated into categories under paragraph 4,...

s.sch003 (1) The Authority may by notice ask any customer who...

s.sch003 An order determining a dispute does not (where there is...

s.sch003 Where a dispute is determined by an order requiring a...

s.sch003 (1) An order determining a dispute may include a provision...

s.sch003 (1) The Authority must determine a dispute to which this...

s.sch003 (1) Where an individual dispute is referred to the Authority,...

s.sch003 (1) The Authority may, if it considers it appropriate to...

s.sch003 (1) The Authority, when determining disputes falling within a consolidated...

s.sch003 (1) Where the Authority considers it appropriate to consolidate disputes...

s.sch003 (1) The Authority may, by notice, ask any party to...

s.sch003 (1) The Authority may, by notice, ask a party to...

s.sch003 (1) For the purposes of this Schedule, an oral hearing...

Help complying

Guvnor’s practical routes through this instrument.

1 more guide that reference this instrument

Run an electricity network business

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.