Join a redress scheme before you trade, so that landlords and tenants can take a complaint you cannot resolve to an independent scheme. The approved schemes are The Property Ombudsman and the Property Redress Scheme. You can be fined up to £5,000 if you do not join.
Registering with a redress scheme as a property agent (opens in a new tab)
Who must join and the approved schemes.
Protecting clients' money if you're a property agent (opens in a new tab)
The approved client money protection schemes and what membership requires.
Comply with Renting Homes (Wales) Act landlord duties
Occupation contracts, written statements and fitness for human habitation.