What this covers (6 activity descriptions)
  • Assurance company (life)
  • Friendly society (not collecting society)
  • Funeral Insurance
  • Life assurance
  • Provident fund (life)
  • Underwriter (life insurance)

Guidance for this activity

Cyber security for financial services firms

FCA operational resilience requirements for cyber security, including the 31 March 2025 compliance deadline, SM&CR responsibilities for cyber risk, third-party outsourcing requirements, and preparing for DORA-style regulations.

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Access the Lloyd's of London insurance market

How to participate in the Lloyd's insurance market. Covers routes to market (managing agents, coverholders, brokers), capital requirements under Solvency UK, and FCA conduct rules including general insurance pricing practices.

Sector-Specific
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FCA Consumer Duty: compliance requirements

How to implement the FCA Consumer Duty in your firm. Covers the four outcomes (products/services, price/value, consumer understanding, consumer support), cross-cutting rules, governance requirements, and practical implementation steps for delivering good outcomes to retail customers.

Sector-Specific
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Get FCA authorisation for financial services

How to apply for Financial Conduct Authority authorisation to carry on regulated financial activities. Covers the application process, fees, capital requirements, and ongoing compliance obligations including Consumer Duty.

Sector-Specific
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Prepare for Buy Now Pay Later regulation

How Buy Now Pay Later providers should prepare for FCA regulation. Covers the current exemption under Article 60F(2), expected 2025-2026 legislative changes, and what authorisation requirements may involve.

Sector-Specific
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Understanding UK consumer credit regulation

What consumer credit regulation is, why it exists, and who it applies to. Covers the relationship between the Consumer Credit Act 1974, the Financial Services and Markets Act 2000, and the FCA's CONC sourcebook, including when FCA authorisation is required and when exemptions apply.

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Meet pre-contract disclosure requirements for credit

How to provide the required pre-contract information to borrowers before entering a consumer credit agreement. Covers the SECCI form, adequate explanations duty, creditworthiness assessments, APR disclosure, and agreement execution requirements.

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Understand how the Consumer Duty applies to credit products

How the FCA Consumer Duty applies to consumer credit providers, brokers, and debt collectors. Explains the four outcomes for credit products, the annual board report requirement, how the Duty interacts with existing CONC rules, and current FCA supervisory priorities.

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Conduct and document affordability assessments for consumer credit

How to conduct, evidence, and document affordability assessments when lending to consumers. Covers the distinction between creditworthiness and affordability, income verification, expenditure analysis, proportionality, vulnerable customers, and the Consumer Duty overlay for credit products.

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Comply with debt collection rules

How to collect consumer debts compliantly under FCA rules. Covers CONC 7 requirements for arrears and default handling, forbearance obligations for customers in financial difficulty, default notice requirements, communication standards, vulnerable customer identification, and enforcement restrictions for improperly executed agreements.

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FCA authorisation for insurance brokers

How to get FCA authorisation as an insurance intermediary. Covers Insurance Distribution Directive requirements, permission types, professional indemnity insurance, capital requirements, and Appointed Representative arrangements.

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Handle consumer credit complaints and the Financial Ombudsman

How to set up internal complaints handling for consumer credit, meet the 8-week resolution deadline, issue final response letters, and prepare for Financial Ombudsman Service (FOS) referrals. Covers FOS jurisdiction, award limits, case fees, common credit complaint categories, and root cause analysis requirements.

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Meet FCA threshold conditions for authorisation

Understand and demonstrate compliance with the five statutory threshold conditions required for FCA authorisation under Schedule 6 of FSMA 2000. Covers location of offices, effective supervision, appropriate resources, suitability, and business model requirements.

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Section 75 claims and connected lender liability

What Section 75 of the Consumer Credit Act 1974 means for lenders, card issuers, and retailers. Explains how connected lender liability works, the GBP 100 to GBP 30,000 threshold, which agreements qualify, what does not apply, how claims work in practice, and the difference from voluntary chargeback.

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Comply with high-cost short-term credit rules

Additional compliance requirements for firms providing high-cost short-term credit (HCSTC), including the price cap regime, enhanced affordability assessments, mandatory risk warnings, repeat borrowing interventions, and persistent debt rules for credit cards.

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Consumer credit compliance checklist

Annual compliance checklist for consumer credit firms covering FCA permissions, CONC requirements, advertising, pre-contract obligations, Consumer Duty, complaints handling, and regulatory reporting.

Sector-Specific
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Comply with credit broking rules

How to comply with FCA credit broking requirements. Covers who counts as a credit broker, the difference between full and limited permission, exemptions that may apply, initial disclosure obligations, fee transparency, and commission disclosure rules.

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Hire purchase and conditional sale agreements

How hire purchase and conditional sale agreements work under UK consumer credit law. Covers title retention, the one-third rule for protected goods, voluntary termination rights, pre-contract requirements, early settlement, and the FCA motor finance review.

Sector-Specific
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