UK Statutory Instrument SI 2010 United Kingdom

Rail Passengers' Rights and Obligations Regulations 2010

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Enforced by
ORR
Status
Amended (in force with amendments)
Penalty ceiling
Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Any Person1 Trader1

Plus 4 duties on the regulator, Crown ministers and public bodies — folded into the section list below.

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Any Person — also bound by 2684 other Acts
Trader — also bound by 864 other Acts
Companies Act 2006 244 duties
Companies Act 1985 85 duties

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

Part 1

Preliminary

0 of 3 sections shown
3 other sections in this Part — procedural and definitional
s.001 Citation and commencement
s.002 Extent
s.003 Interpretation
Part 2

Relationship between the European Regulation and other passenger rights

0 of 9 sections shown
9 other sections in this Part — procedural and definitional
s.004 Relationship with the COTIF Convention and COTIF Regulations
s.005 Contribution between parties responsible for damage
s.006 Claims relating to advance payments
s.007 Fatal accidents: England and Wales
s.008 Fatal accidents: Scotland
s.009 Periodical payments
s.010 Amendment of section 19 of the Disability Discrimination Act 1995
s.011 Compensation claims by disabled persons and persons with reduced mobility
s.012 Amendment of section 27 of the Equality Act 2006
Part 3

Regulation of the railway

4 of 7 sections shown
s.013 Enforcement body: the Office of Rail and Road Regulated
Other duties (1) — Crown / regulator
  • ORR must enforce the European Regulation on rail passengers' rightsStatutory regulator
s.014 Duties of the ORR in respect of station licences Regulated
Other duties (1) — Crown / regulator
  • ORR must ensure station licences include EU passenger-rights conditionsStatutory regulator
s.015 Duties of the ORR in respect of European licence conditions Regulated
Other duties (1) — Crown / regulator
  • ORR must embed EU passenger rights obligations in rail licencesStatutory regulator
s.016 Personal security of passengers Regulated
Other duties (1) — Crown / regulator
  • Secretary of State must enforce Article 26 passenger security when necessaryCrown / Minister / Government department
3 other sections in this Part — procedural and definitional
s.017 Channel Tunnel Rail Link station operators and independent ticket vendors
s.018 Bodies handling complaints
s.019 Restrictions on disclosure of information
Schedules

Schedules

2 of 24 shown
s.schedule/paragraph/wrapper20n2 Article 23 (assistance on board) Regulated
  • Provide assistance to disabled passengers on board your trainsTrader
s.schedule/paragraph/wrapper4n2 Article 7 (obligation to provide information concerning discontinuation of services)... Regulated
  • Inform passengers about discontinuation of rail servicesAny Person
22 other schedules
s.schedule/paragraph/wrapper10n2 Article 13 (advance payments)
s.schedule/paragraph/wrapper11n2 Article 14 (contestation of liability)
s.schedule/paragraph/wrapper12n2 Article 15 (liability for delays, missed connections and cancellations)
s.schedule/paragraph/wrapper13n2 Article 16 (reimbursement and re-routing)
s.schedule/paragraph/wrapper14n2 Article 17 (compensation of the ticket price)
s.schedule/paragraph/wrapper15n2 Article 18 (assistance)
s.schedule/paragraph/wrapper16n2 Article 19 (right to transport)
s.schedule/paragraph/wrapper17n2 Article 20 (information to disabled persons and persons with reduced...
s.schedule/paragraph/wrapper18n2 Article 21 (accessibility)
s.schedule/paragraph/wrapper19n2 Article 22 (assistance at railway stations)
s.schedule/paragraph/wrapper1n2 Article 4 (transport contract)
s.schedule/paragraph/wrapper21n2 Article 24 (conditions on which assistance is provided)
s.schedule/paragraph/wrapper22n2 Article 27 (complaints)
s.schedule/paragraph/wrapper23n2 Article 28 (service quality standards)
s.schedule/paragraph/wrapper24n2 Article 29 (information to passengers about their rights)
s.schedule/paragraph/wrapper2n2 Article 5 (bicycles)
s.schedule/paragraph/wrapper3n2 Article 6 (exclusion of waiver and stipulation of limits)
s.schedule/paragraph/wrapper5n2 Article 8 (travel information)
s.schedule/paragraph/wrapper6n2 Article 9 (availability of tickets, through tickets and reservations)
s.schedule/paragraph/wrapper7n2 Article 10 (travel information and reservation systems), paragraphs (1), (2),...
s.schedule/paragraph/wrapper8n2 Article 11 (liability for passengers and luggage)
s.schedule/paragraph/wrapper9n2 Article 12 (insurance), paragraph (1)

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.