UK Statutory Instrument
2010
United Kingdom
Rail Passengers' Rights and Obligations Regulations 2010
At a glance
Enforced by
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Schedules
Browse 24 other Schedules — structural / supplementary
Article 14 (contestation of liability)
Article 15 (liability for delays, missed connections and cancellations)
Article 16 (reimbursement and re-routing)
Article 17 (compensation of the ticket price)
Article 18 (assistance)
Article 19 (right to transport)
Article 20 (information to disabled persons and persons with reduced...
Article 21 (accessibility)
Article 22 (assistance at railway stations)
Article 4 (transport contract)
Article 23 (assistance on board)
Article 24 (conditions on which assistance is provided)
Article 27 (complaints)
Article 28 (service quality standards)
Article 29 (information to passengers about their rights)
Article 5 (bicycles)
Article 6 (exclusion of waiver and stipulation of limits)
Article 7 (obligation to provide information concerning discontinuation of services)...
Article 8 (travel information)
Article 9 (availability of tickets, through tickets and reservations)
Article 10 (travel information and reservation systems), paragraphs (1), (2),...
Article 11 (liability for passengers and luggage)
Article 12 (insurance), paragraph (1)
Browse 19 other sections — procedural / definitional / commencement
Citation and commencement
Extent
Interpretation
Relationship with the COTIF Convention and COTIF Regulations
Contribution between parties responsible for damage
Claims relating to advance payments
Fatal accidents: England and Wales
Fatal accidents: Scotland
Periodical payments
Amendment of section 19 of the Disability Discrimination Act 1995
Compensation claims by disabled persons and persons with reduced mobility
Amendment of section 27 of the Equality Act 2006
Enforcement body: the Office of Rail and Road
Duties of the ORR in respect of station licences
Duties of the ORR in respect of European licence conditions
Personal security of passengers
Channel Tunnel Rail Link station operators and independent ticket vendors
Bodies handling complaints
Restrictions on disclosure of information
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
Office of Rail and Road
Independent safety and economic regulator for Britain's railways. Regulates health and safety for the mainline rail network, London Underground, light rail, trams, …
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Regulators
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