UK Statutory Instrument SI 2004/2951 United Kingdom

The Probate Services (Approved Body) Complaints Regulations 2004

Read it on legislation.gov.uk (opens in a new tab)
Status
In Force
Penalty ceiling
Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Conformity Assessment Body2

Plus 1 duty on the regulator, Crown ministers and public bodies — folded into the section list below.

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Conformity Assessment Body — also bound by 47 other Acts

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

s.007 (1) The scheme must provide for investigation of the complaint... Regulated
Other duties (1) — Crown / regulator
  • Approved body must provide a complaint investigation by an independent investigatorStatutory regulator
s.011 (1) If either party is not satisfied with the decision... Regulated
  • Approved body must review complaint decisions and send copies to both partiesConformity Assessment Body
s.014 The approved body must supply, at its expense, to the... Regulated
  • Approved bodies must report complaint and review data to the Ombudsman on requestConformity Assessment Body
11 other provisions — procedural and definitional
s.001 These Regulations may be cited as the Probate Services (Approved...
s.002 In these Regulations— (a) “1990 Act” means the Courts and...
s.003 A provider of probate services who is seeking to become...
s.004 Regulations 5 to 14 set out the requirements which the...
s.005 The scheme must be appropriate to the needs of service...
s.006 (1) A service user may make a complaint relating to...
s.008 (1) The member must co-operate with the investigation and provide...
s.009 The investigator will, as soon as reasonably practicable and in...
s.010 (1) The investigator will give full reasons for his decision...
s.012 (1) If either party is not satisfied with the review...
s.013 (1) The member must keep a copy of the investigator’s...

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.