(1) The scheme must provide for investigation of the complaint...
Other duties (1) — Crown / regulator
- Approved body must provide a complaint investigation by an independent investigator Statutory regulator
UK Statutory Instrument
2004
United Kingdom
The Probate Services (Approved Body) Complaints Regulations 2004
At a glance
What's here
3 compliance obligations
Who this Act binds
Plus 1 non-business duty on Crown ministers, regulators, local authorities or tribunals — shown collapsed under each section below.
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
(1) If either party is not satisfied with the decision...
- Approved body must review complaint decisions and send copies to both parties
The approved body must supply, at its expense, to the...
- Approved bodies must report complaint and review data to the Ombudsman on request
Browse 11 other sections — procedural / definitional / commencement
These Regulations may be cited as the Probate Services (Approved...
In these Regulations— (a) “1990 Act” means the Courts and...
A provider of probate services who is seeking to become...
Regulations 5 to 14 set out the requirements which the...
The scheme must be appropriate to the needs of service...
(1) A service user may make a complaint relating to...
(1) The member must co-operate with the investigation and provide...
The investigator will, as soon as reasonably practicable and in...
(1) The investigator will give full reasons for his decision...
(1) If either party is not satisfied with the review...
(1) The member must keep a copy of the investigator’s...
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