UK Act of Parliament 2024 united_kingdom

Digital Markets, Competition and Consumers Act 2024

View on legislation.gov.uk (opens in a new tab) Ask Guv about this Act

At a glance

Enforced by

CMA

What's here

135 compliance obligations, 35 practical guides across 4 topics · 18 journeys

Penalty landscape

20 of 135 obligations carry a criminal penalty. 7 carry different penalties and 108 have no criminal penalty — flagged in the list below.

Who this Act binds

Business-side actors with duties under this Act, ranked by how often they appear.

  • Trader 35
  • Any Person 32
  • Director or Officer 1
  • Responsible Person 1

Plus 66 non-business duties on Crown ministers, regulators, local authorities or tribunals — shown collapsed under each section below.

Step-by-step journeys using this legislation

Walkthroughs that take you from a real business situation to compliance.

Relevant guidance

Practical guides for businesses affected by this Act, ordered by how closely they engage with it.

Direct — cites this Act

6 guides

Supporting — topic alignment

23 guides

Mentioned in related content

6 guides
View all 35 guides →

Other Acts binding the same actors

For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.

Traders also bound by 826 other Acts (top 5 shown)
Any Person also bound by 2338 other Acts (top 5 shown)
Directors and Officers also bound by 425 other Acts (top 5 shown)
Responsible Persons also bound by 104 other Acts (top 5 shown)

What this Act requires

Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.

Schedules

s.sch001

Procedure for accepting a commitment or requested variation

Other duties (1) — Crown / regulator
  • CMA must publish notice and consider representations before accepting a commitment Statutory regulator
s.sch001

(1) Before accepting a modification of a commitment or requested...

Other duties (1) — Crown / regulator
  • CMA must publish notice and consider representations before accepting commitment modifications Statutory regulator
s.sch001

The CMA must publish notice of its decision on whether...

Other duties (1) — Crown / regulator
  • CMA must publish notice of decision on commitments promptly Statutory regulator
s.sch001

Procedure for releasing an undertaking from a commitment

Other duties (1) — Crown / regulator
  • CMA must publish notice and consider representations before releasing a commitment Statutory regulator
s.sch001

The CMA must publish a notice of its decision on...

Other duties (1) — Crown / regulator
  • CMA must publish decision on releasing an undertaking from commitments Statutory regulator
s.sch005

After section 34ZC (sections 34ZA and 34ZB: supplementary) insert— Fast-track...

Other duties (1) — Crown / regulator
  • CMA must decide on fast-track merger reference requests and notify businesses Statutory regulator
s.sch006

In section 68B (further duty to make references in relation...

Other duties (1) — Crown / regulator
  • CMA restricted from making certain merger references Statutory regulator
s.sch006

In section 68C (further duty to make references in relation...

Other duties (1) — Crown / regulator
  • CMA may not make a market reference if already dealt with under section 68B Statutory regulator
s.sch009

After section 162A (inserted by section 139(4)) insert— Power to...

Other duties (1) — Crown / regulator
  • CMA must review effectiveness of implementation trial measures Statutory regulator
s.sch010

After section 116 insert— Intentional destruction etc of documents (1) A person (“P”) commits an offence if the person...

Unlimited fine
  • Intentionally destroy or alter documents requested by CMA Any Person
s.sch011

In section 94 (rights to enforce undertakings and orders), after...

Other duties (1) — Crown / regulator
  • CMA must follow its published enforcement policy when pursuing non-compliance Statutory regulator
s.sch011

In section 167 (rights to enforce undertakings and orders under...

Other duties (1) — Crown / regulator
  • CMA must follow its published enforcement policy when taking action Statutory regulator
s.sch011

After section 167 insert— Enforcement of undertakings and orders: imposition...

  • Comply with CMA enforcement undertakings and orders Any Person
s.sch011

In section 31E (enforcement of commitments), after subsection (3) insert—...

Other duties (1) — Crown / regulator
  • CMA must follow its latest enforcement policy when acting on broken commitments Statutory regulator
s.sch011

In section 34 (enforcement of directions), after subsection (3) insert—...

Other duties (1) — Crown / regulator
  • CMA must follow its published enforcement policy when acting on non-compliance Statutory regulator
s.sch011

After section 35 insert— Civil sanctions: breaches of commitments, directions...

  • Comply with CMA commitments and directions or face civil penalties Any Person
s.sch020

Claiming to be a signatory to a code of conduct...

  • Falsely claim to be a signatory to a code of conduct Trader
s.sch020

Promoting a product similar to a product made by a...

  • Deliberately mislead consumers about product manufacturer Trader
s.sch020

(1) Establishing, operating or promoting a pyramid promotional scheme.

  • Run or promote a pyramid promotional scheme Any Person
s.sch020

Claiming that a code of conduct has an endorsement from...

  • Falsely claim endorsement for a code of conduct Trader
s.sch020

Claiming to offer a competition or prize promotion without awarding...

  • Run prize promotion without awarding promised prizes Trader
s.sch020

Creating the false impression that the consumer has already won,...

  • Mislead consumers into thinking they have won a prize Trader
s.sch020

Including in marketing material an invoice or similar document seeking...

  • Send fake invoices in marketing material Trader
s.sch020

Falsely claiming or creating the false impression that the trader...

  • Falsely represent yourself as a consumer Trader
s.sch020

Making persistent and unwanted solicitations by any means, other than...

  • Make persistent and unwanted solicitations to consumers Trader
s.sch020

Displaying a trust mark, quality mark or equivalent without having...

  • Display trust or quality mark without authorisation Trader
s.sch020

Including in an advertisement a direct appeal to children to...

  • Include direct appeals to children in advertisements Trader
s.sch020

Supplying products to a consumer that have not been requested...

  • Send unsolicited products and demand payment or return Trader
s.sch020

Undertaking to provide an after-sales service to consumers and then...

  • Disclose language differences for after-sales services before transaction Any Person
s.sch023

The following information about the consumer’s right to cancel the...

  • Give consumers cancellation rights information for subscription contracts Trader
s.sch023

The steps that the consumer must take to bring the...

  • Tell consumers how to cancel their contract and provide contact details Trader
s.sch023

The amount of notice that the consumer must give to...

  • Tell consumers how much notice they must give to cancel a contract Trader
s.sch026

Criterion 1: information for consumers

  • ADR providers must give consumers accessible information about dispute resolution Any Person
s.sch026

Criterion 2: readiness to carry out ADR

  • ADR providers must not unreasonably refuse to handle consumer disputes Any Person
s.sch026

Criterion 3: expertise

  • ADR providers must have appropriate expertise for disputes they handle Any Person
s.sch026

Criterion 4: facilities for consumers and traders to participate

  • Provide accessible means for consumers and traders to participate in ADR Trader
s.sch026

Criterion 5: fair ADR procedures

  • ADR providers must adopt and follow fair dispute resolution procedures Any Person
s.sch026

Criterion 6: independence and impartiality

  • ADR providers must act independently and avoid conflicts of interest Any Person
s.sch026

Criterion 7: information for parties

  • ADR providers must keep dispute parties informed of progress and outcome Any Person
s.sch029

The Office of Rail and Road (ORR)

Other duties (1) — Crown / regulator
  • ORR must act promptly when exercising concurrent CMA competition functions Statutory regulator
s.sch029

The Water Services Regulation Authority (Ofwat)

Other duties (1) — Crown / regulator
  • Ofwat must make decisions and act promptly on CMA-shared functions Statutory regulator
s.sch029

In section 86 of the Transport Act 2000 (functions of...

Other duties (1) — Crown / regulator
  • CAA must act promptly when exercising concurrent functions with the CMA Statutory regulator
s.sch029

The Northern Ireland Authority for Utility Regulation

Other duties (1) — Crown / regulator
  • NI Utility Regulator must act promptly on concurrent CMA functions Statutory regulator
s.sch029

In Article 23 of the Gas (Northern Ireland) Order 1996...

Other duties (1) — Crown / regulator
  • Utility regulator must act promptly on concurrent CMA functions Statutory regulator
s.sch029

In Article 46 of the Electricity (Northern Ireland) Order 1992...

Other duties (1) — Crown / regulator
  • Utility regulator must act promptly on concurrent CMA functions Statutory regulator
s.sch029

The Office of Gas and Electricity Markets (Ofgem)

Other duties (1) — Crown / regulator
  • Ofgem must make decisions and take action as soon as reasonably practicable Statutory regulator
s.sch029

In section 43 of the Electricity Act 1989 (functions of...

Other duties (1) — Crown / regulator
  • Ofgem must act as soon as reasonably practicable on concurrent CMA functions Statutory regulator
Browse 359 other Schedules — structural / supplementary
s.sch001

Application of Schedule

s.sch001

The requirements of paragraphs 2 and 3 do not apply...

s.sch002

Joint interests

s.sch002

Joint arrangements

s.sch002

Interests held by nominees

s.sch002

Rights treated as held by person who controls their exercise

s.sch002

Rights exercisable only in certain circumstances etc

s.sch002

Rights attached to shares held by way of security

s.sch002

Arrangements

s.sch003

Chapter 4 of Part 1 of CA 1998 (appeals before...

s.sch003

In the italic heading before section 47A, after “damage” insert...

s.sch003

In section 47A (proceedings before the Tribunal: claims for damages...

s.sch003

After section 47D insert— Proceedings under section 47A or collective...

s.sch003

In the italic heading before section 47F, after “damage” insert...

s.sch003

(1) Section 47F (further provision about claims in respect of...

s.sch003

(1) In section 49 (further appeals from the Tribunal), subsection...

s.sch003

(1) Schedule 8A (further provision about claims in respect of...

s.sch003

In Schedule 4 to EA 2002 (Competition Appeal Tribunal: procedure),...

s.sch004

Chapter 1 of Part 3 of EA 2002 (mergers: duty...

s.sch004

In section 130 (index of defined expressions), in the appropriate...

s.sch004

(1) Section 23 (relevant merger situations) is amended as follows....

s.sch004

(1) Section 28 (turnover test) is amended as follows.

s.sch004

In Chapter 2 of Part 3 of EA 2002 (mergers:...

s.sch004

Chapter 3 of Part 3 of EA 2002 (mergers: other...

s.sch004

(1) Section 59 (intervention by Secretary of State in special...

s.sch004

(1) Schedule 5A (energy network mergers affecting comparative regulation: modifications...

s.sch004

Chapter 5 of Part 3 of EA 2002 (mergers: supplementary)...

s.sch004

(1) Section 123 (power to alter share of supply test)...

s.sch005

Chapter 1 of Part 3 of EA 2002 (mergers: duty...

s.sch005

(1) In Chapter 3 of Part 3 of EA 2002...

s.sch005

(1) In Chapter 4 of Part 3 of EA 2002...

s.sch005

Chapter 5 of Part 3 of EA 2002 (mergers: supplementary)...

s.sch005

In section 104 (certain duties of relevant authorities to consult),...

s.sch005

(1) Section 107 (further publicity requirements) is amended as follows....

s.sch005

In section 130 (interpretation), in the appropriate place insert— Fast-track...

s.sch005

(1) Section 22 (duty to make references in relation to...

s.sch005

(1) Section 33 (duty to make references in relation to...

s.sch005

(1) Section 34ZA (time-limits for decisions about references) is amended...

s.sch005

In section 34ZB (extension of time-limits), in subsection (1), for...

s.sch005

In section 34ZC (sections 34ZA and 34ZB: supplementary), in subsection...

s.sch005

(1) Section 39 (time-limits for investigations and reports) is amended...

s.sch005

(1) Section 40 (section 39: supplementary) is amended as follows....

s.sch006

Part 3 of EA 2002 (mergers) is amended as follows....

s.sch006

(1) Section 75 (order-making power where undertakings under section 73...

s.sch006

(1) Section 79 (sections 77 and 78: further interpretative provisions)...

s.sch006

(1) Schedule 5A (energy network mergers affecting comparative regulation: modifications...

s.sch006

(1) Schedule 16 to the Energy Act 2023 (mergers of...

s.sch006

(1) Section 22 (duty to make references in relation to...

s.sch006

In section 33(3) (circumstances in which references in relation to...

s.sch006

(1) In section 72 (initial enforcement orders: completed or anticipated...

s.sch006

(1) Section 73 (undertakings in lieu of references under section...

s.sch006

In section 73A (time-limits for consideration of undertakings), in subsection...

s.sch006

(1) Section 74 (effect of undertakings under section 73) is...

s.sch007

Introduction

s.sch007

Prohibition on newspaper enterprise mergers involving foreign powers

s.sch007

After Schedule 6 insert— Schedule 6A Determination of when a...

s.sch007

Further amendments

s.sch008

Part 4 of EA 2002 (market studies and market investigations)...

s.sch008

(1) Section 156 (effect of undertakings under section 154) is...

s.sch008

After section 156 insert— Interim undertakings and orders .

s.sch008

After section 158 insert— Final undertakings and orders .

s.sch008

(1) Section 162 (duty of CMA to monitor the carrying...

s.sch008

In section 169(6) (certain duties of relevant authorities to consult:...

s.sch008

(1) Section 174C (section 174B: supplementary provision) is amended as...

s.sch008

In section 183 (interpretation: Part 4), in subsection (3), in...

s.sch008

In Schedule 4 to the Enterprise and Regulatory Reform Act...

s.sch008

(1) Section 131B (market studies and the making of decisions...

s.sch008

(1) Section 133A (functions to be exercised by CMA groups)...

s.sch008

In section 136 (investigations and reports on market investigation references),...

s.sch008

(1) Section 139 (public interest intervention by the Secretary of...

s.sch008

(1) Section 140 (intervention notices under section 139(1)) is amended...

s.sch008

In section 150 (power of veto of Secretary of State),...

s.sch008

For section 154 (and the italic heading immediately before it)...

s.sch008

(1) Section 155 (undertakings in lieu: procedural requirements) is amended...

s.sch009

Part 4 of EA 2002 (market studies and market investigations)...

s.sch009

(1) In section 169 (certain duties of relevant authorities to...

s.sch009

In section 172 (further publicity requirements: Part 4), in subsection...

s.sch009

(1) Section 133A (functions to be exercised by CMA groups)...

s.sch009

(1) Section 138A (time-limits for discharging duty under section 138)...

s.sch009

After section 161A (acceptance of enforcement undertakings: Part 4) (inserted...

s.sch009

In section 165 (procedural requirements for certain undertakings and orders:...

s.sch009

(1) Section 167 (rights to enforce undertakings and orders under...

s.sch009

(1) Section 167A (enforcement of enforcement undertakings and orders: imposition...

s.sch009

(1) In section 167B (penalties under section 167A: amount) (inserted...

s.sch010

In Part 1 of CA 1998 (competition), Chapter 3 (investigation...

s.sch010

(1) Section 40B (statement of policy on penalties) is amended...

s.sch010

(1) Section 42 (offences) is amended as follows.

s.sch010

In section 43 (destroying or falsifying documents), after subsection (1)...

s.sch010

In section 44 (false or misleading information), after subsection (2)...

s.sch010

In Part 3 of EA 2002 (mergers), Chapter 5 (supplementary:...

s.sch010

(1) Section 110 (enforcement of powers under section 109: general)...

s.sch010

(1) Section 110A (restriction on powers to impose penalties under...

s.sch010

(1) Section 111 (penalties) is amended as follows.

s.sch010

(1) Section 112 (penalties: main procedural requirements) is amended as...

s.sch010

(1) Section 113 (payment and interest by instalments) is amended...

s.sch010

(1) In section 26 (investigations: powers to require documents and...

s.sch010

(1) Section 114 (appeals in relation to penalties) is amended...

s.sch010

(1) Section 115 (recovery of penalties) is amended as follows....

s.sch010

(1) Section 116 (statement of policy) is amended as follows....

s.sch010

(1) Section 117 (false or misleading information) is amended as...

s.sch010

In section 120 (review of decisions under Part 3), in...

s.sch010

In Part 4 of EA 2002 (market studies and market...

s.sch010

(1) Section 174A (enforcement of powers under section 174: general)...

s.sch010

(1) Section 174B (restriction on powers to impose penalties under...

s.sch010

(1) Section 174D (penalties) is amended as follows.

s.sch010

(1) In section 26A (investigations: power to ask questions), subsection...

s.sch010

(1) Section 174E (statement of policy on penalties) is amended...

s.sch010

In section 179 (review of decisions under Part 4), in...

s.sch010

(1) Section 180 (offences) is amended as follows.

s.sch010

In section 183 (interpretation: Part 4), in subsection (1), at...

s.sch010

In section 184 (index of defined expressions: Part 4), at...

s.sch010

In section 27 (power to enter business premises without a...

s.sch010

(1) In section 29 (entry of premises under warrant: supplementary),...

s.sch010

(1) In section 40ZD (information relating to transferred EU anti-trust...

s.sch010

For the italic heading before section 40A substitute— Civil sanctions:...

s.sch010

Before section 40A (but after the italic heading substituted by...

s.sch010

(1) Section 40A (penalties: failure to comply with requirements) is...

s.sch011

In Part 1 of CA 1998 (competition), Chapter 3 (investigation...

s.sch011

For section 94A substitute— Enforcement of undertakings and orders: imposition...

s.sch011

(1) Section 94B (statement of policy in relation to powers...

s.sch011

In section 120 (review of decisions under Part 3), in...

s.sch011

In Part 4 of EA 2002 (market studies and market...

s.sch011

(1) Section 133A (functions to be exercised by CMA groups)...

s.sch011

After section 161 insert— Acceptance of enforcement undertakings: Part 4...

s.sch011

In section 179 (review of decisions under Part 4), in...

s.sch011

In section 31A (commitments), after subsection (2) insert—

s.sch011

In the italic heading before section 32, at the end...

s.sch011

In Part 3 of EA 2002 (mergers), Chapter 4 (enforcement)...

s.sch011

(1) Section 34C (functions to be exercised by CMA groups)...

s.sch011

(1) Section 89 (subject-matter of undertakings) is amended as follows....

s.sch012

The Civil Aviation Authority (CAA)

s.sch012

The Northern Ireland Authority for Utility Regulation

s.sch012

(1) Article 23 of the Gas (Northern Ireland) Order 1996...

s.sch012

(1) Article 46 of the Electricity (Northern Ireland) Order 1992...

s.sch012

The Office of Communications (OFCOM)

s.sch012

(1) Section 370 (functions of OFCOM under Part 4 of...

s.sch012

(1) Section 371 (functions of OFCOM under CA 1998) is...

s.sch012

(1) Section 392 (penalties imposed by OFCOM) is amended as...

s.sch012

The Office of Gas and Electricity Markets (Ofgem)

s.sch012

(1) Section 36A of the Gas Act 1986 (functions of...

s.sch012

The Office of Rail and Road (ORR)

s.sch012

(1) Section 60 (functions of the CAA under Part 4...

s.sch012

The Payment Systems Regulator

s.sch012

(1) Section 59 (functions of the Payment Systems Regulator under...

s.sch012

(1) Section 61 (functions of the Payment Systems Regulator under...

s.sch012

The Water Services Regulation Authority (Ofwat)

s.sch012

In section 61 (functions of the CAA under Part 4...

s.sch012

(1) Section 62 (functions of the CAA under CA 1998)...

s.sch012

In section 63 (functions of the CAA under CA 1998:...

s.sch012

(1) Section 86 of the Transport Act 2000 (functions of...

s.sch012

The Financial Conduct Authority (FCA)

s.sch012

(1) Section 234I (functions of the FCA under Part 4...

s.sch012

(1) Section 234J (functions of the FCA under CA 1998)...

s.sch013

Service of documents etc

s.sch013

In section 43(3A) of the Electricity Act 1989 (functions of...

s.sch013

In section 36A(3A) of the Gas Act 1986 (functions of...

s.sch013

In Article 29(5) of the Water and Sewerage Services (Northern...

s.sch013

In Article 23(3A) of the Gas (Northern Ireland) Order 1996...

s.sch013

In Article 46(3A) of the Electricity (Northern Ireland) Order 1992...

s.sch013

Extra-territoriality of notices under CA 1998 and EA 2002

s.sch013

In Chapter 5 of Part 3 of EA 2002 (mergers:...

s.sch013

In Chapter 4 of Part 4 of EA 2002 (market...

s.sch013

In Part 1 of CA 1998, in Chapter 3 (investigation...

s.sch013

In section 61(4) of the Financial Services (Banking Reform) Act...

s.sch013

In section 62(4) of the Civil Aviation Act 2012 (functions...

s.sch013

In section 371(3) of the Communications Act 2002 (functions of...

s.sch013

In section 86(4)(b) of the Transport Act 2000 (functions of...

s.sch013

In section 234J(4) of the Financial Services and Markets Act...

s.sch013

In section 67(3A) of the Railways Act 1993 (functions of...

s.sch013

In section 31(4A) of the Water Industry Act 1991 (functions...

s.sch014

Orders and regulations under CA 1998

s.sch014

Orders and regulations under Part 3 of EA 2002

s.sch014

Orders and regulations under Part 4 of EA 2002

s.sch017

Introductory

s.sch017

Penalties for non-compliance with information notices

s.sch017

Extra-territorial application in relation to notices

s.sch017

Means of giving notices

s.sch017

Access to documents

s.sch017

Meaning of “firm”

s.sch018

Estate Agents Act 1979

s.sch018

Regulatory Enforcement and Sanctions Act 2008

s.sch018

Consumer Rights Act 2015

s.sch018

Companies Act 1985

s.sch018

Enterprise Act 2002

s.sch018

Omit Part 8 (including Schedule 13).

s.sch018

In section 238 (information), in subsection (1), in paragraph (a)...

s.sch018

In section 243 (overseas disclosures), in subsection (3)(a) for the...

s.sch018

In Schedule 14 (provisions about disclosure of information) at the...

s.sch018

In Schedule 15 (enactments conferring functions) at the appropriate place...

s.sch018

Companies Act 2006

s.sch019

Interpretation

s.sch019

General rules

s.sch019

Rules applicable to continuing conduct

s.sch019

Rules applicable to undertakings given to enforcers under the old law

s.sch019

Information notices under Schedule 5 to CRA 2015

s.sch019

Further provision

s.sch020

Stating or otherwise creating the impression that a product can...

s.sch020

Presenting rights given to consumers by law as a distinctive...

s.sch020

Using editorial content in the media to promote a product...

s.sch020

(1) Submitting, or commissioning another person to submit or write—...

s.sch020

Making a materially inaccurate claim concerning the nature and extent...

s.sch020

Claiming that the trader is about to cease trading or...

s.sch020

Claiming that products are able to facilitate winning in games...

s.sch020

(1) Falsely claiming that a product is able to—

s.sch020

Providing (including passing on) materially inaccurate information about market conditions...

s.sch020

Describing a product as “gratis”, “free”, “without charge” or similar...

s.sch020

Creating the impression that the consumer cannot leave the premises...

s.sch020

Ignoring a request from a consumer to leave or not...

s.sch020

Requiring a consumer who wishes to claim on an insurance...

s.sch020

Explicitly telling a consumer that if the consumer does not...

s.sch020

Claiming that a trader, a trader’s commercial practice, or a...

s.sch020

(1) Making an invitation to purchase products at a specified...

s.sch020

Making an invitation to purchase products at a specified price...

s.sch020

Falsely stating that a product will only be available for...

s.sch020

Falsely claiming or creating the false impression that an after-sales...

s.sch021

Administration of Justice Act 1970 (c. 31)

s.sch021

Companies Act 2006 (c. 46)

s.sch021

Regulatory Enforcement and Sanctions Act 2008 (c. 13)

s.sch021

Consumer Rights Act 2015 (c. 15)

s.sch021

Online Safety Act 2023 (c. 50)

s.sch021

Trade Descriptions Act 1968 (c. 29)

s.sch021

Hallmarking Act 1973 (c. 43)

s.sch021

Prescription and Limitation (Scotland) Act 1973 (c. 52)

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Companies Act 1985 (c. 6)

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Copyright, Designs and Patents Act 1988 (c. 48)

s.sch021

Trade Marks Act 1994 (c. 26)

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Enterprise Act 2002 (c. 40)

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Licensing Act 2003 (c. 17)

s.sch022

Utilities

s.sch022

Package holidays etc

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Timeshares etc

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Childcare (including school age education)

s.sch022

Gambling contracts

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Insurance and financial services

s.sch022

Medical prescriptions etc.

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(1) A contract for the supply of goods, services or...

s.sch022

Contracts regulated by OFCOM

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(1) A contract for the supply of a premium rate...

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In paragraphs 5 and 6, “OFCOM” means the Office of...

s.sch022

Rent of residential accommodation

s.sch022

Delivery of foodstuffs etc. by micro-entity

s.sch023

The information referred to in section 256(1)(a) is as follows....

s.sch023

The period within which reminder notices in relation to the...

s.sch023

A summary of— (a) the consumer’s right to cancel the...

s.sch023

The information referred to in section 256(1)(b) is as follows....

s.sch023

The information set out in Part 1 of this Schedule....

s.sch023

The main characteristics of the goods, services or digital content,...

s.sch023

(1) The identity of the trader and the identity of...

s.sch023

(1) The business address and, if different, the service address...

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In relation to any other person on whose behalf the...

s.sch023

All additional delivery charges and any other costs or, where...

s.sch023

The arrangements for payment, delivery, performance, and the time by...

s.sch023

If section 254(2) applies to the contract—

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The trader’s complaint handling policy.

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The following information about any right the consumer has to...

s.sch023

A reminder of the statutory rights of the consumer under...

s.sch023

(1) The existence and conditions of after-sale customer assistance, after-sales...

s.sch023

(1) The existence of relevant codes of conduct and how...

s.sch023

The existence and the conditions of deposits or other financial...

s.sch023

(1) The functionality, including applicable technical protection measures, of digital...

s.sch023

The possibility of having recourse to an out-of-court complaint and...

s.sch023

The information referred to in section 259(1)(a) (information that must...

s.sch023

If section 254(3) applies to the contract—

s.sch023

That the consumer will become liable for the renewal payment...

s.sch023

The date (“the renewal date”) on which the consumer will...

s.sch023

The amount of the previous renewal payment for which the...

s.sch023

If the renewal payment to which the notice relates is...

s.sch023

If, having not brought the contract to an end before...

s.sch023

The amount of any payments equivalent to those mentioned in...

s.sch023

If the payments mentioned in paragraph 34 are (or may...

s.sch023

The minimum total amount for which the consumer will become...

s.sch023

The date on which the consumer will become liable for...

s.sch023

The steps that the consumer may take to bring the...

s.sch023

The frequency with which the consumer will become liable for...

s.sch023

If different to the information referred to in paragraph 4,...

s.sch023

The minimum total amount for which the consumer will become...

s.sch023

Whether the contract provides for— (a) any changes to the...

s.sch024

Regulated financial services activity

s.sch024

Arrangements for the supply of utilities

s.sch024

Contracts regulated by OFCOM

s.sch024

Contracts for prepaid passenger transport services

s.sch024

Small businesses

s.sch024

Childcare voucher schemes

s.sch024

Package holidays etc.

s.sch025

In this Schedule— “approved estate agents redress scheme” means an...

s.sch026

“Procedures”, in relation to ADR, means any rules, requirements or...

s.sch026

“Dispute” means a consumer contract dispute.

s.sch026

The following provisions have effect for the interpretation or application...

s.sch026

The accreditation criteria only apply to the ADR provider so...

s.sch027

Prescription and Limitation (Scotland) Act 1973

s.sch027

Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (SI 2015/542)

s.sch027

Limitation Act 1980

s.sch027

Foreign Limitation Periods Act 1984

s.sch027

Limitation (Northern Ireland) Order 1989 (S.I. 1989/1339 (N.I. 11))

s.sch027

Financial Services and Markets Act 2000

s.sch027

Enterprise Act 2002

s.sch027

Regulatory Enforcement and Sanctions Act 2008

s.sch027

Equality Act 2010

s.sch027

Consumer Rights Act 2015

s.sch028

Amendments to Part 3 of EA 2002

s.sch028

(1) Section 25B (duty to preserve documents relevant to investigations)...

s.sch028

In section 40A (penalties: amount), in subsection (7), after paragraph...

s.sch028

In section 110A (restriction on powers to impose penalties under...

s.sch028

In section 111 (penalties: amount) (as amended by paragraph 17...

s.sch028

(1) Section 120 (reviews of decisions under Part 3) is...

s.sch028

Amendment to Part 9 of EA 2002

s.sch028

In Schedule 14 to EA 2002 (specified functions), at the...

s.sch028

In Schedule 15 to EA 2002 (enactments conferring functions), at...

s.sch028

Amendments to CA 1998

s.sch028

(1) Section 25A (power of CMA to publish notice of...

s.sch029

The Civil Aviation Authority (CAA)

s.sch029

The Payment Systems Regulator

s.sch029

The Financial Conduct Authority (FCA)

s.sch029

The Office of Communications (OFCOM)

s.sch030

Competition Act 1980 (c. 21)

s.sch030

Electricity Act 1989 (c. 29)

s.sch030

Water Industry Act 1991 (c. 56)

s.sch030

(1) Section 14B (references under section 14: powers of investigation)...

s.sch030

(1) Section 16B (CMA’s power of veto following report: supplementary)...

s.sch030

(1) Section 17M (references under section 17K: powers of investigation)...

s.sch030

(1) Section 17Q (section 17P: supplementary) is amended as follows....

s.sch030

In Part 2 of Schedule 15 (enactments etc in respect...

s.sch030

Railways Act 1993 (c. 43)

s.sch030

(1) Section 13B (references under section 13: application of EA...

s.sch030

(1) Section 15C (sections 15A and 15B: supplementary) is amended...

s.sch030

In section 11B(1) (references under section 11: powers of investigation...

s.sch030

In section 145 (general restrictions on disclosure of information), in...

s.sch030

Schedule 4A (review of access charges by the Office of...

s.sch030

(1) Paragraph 10A (references under paragraph 9: application of EA...

s.sch030

(1) Paragraph 15 (paragraphs 13 and 14: supplementary) is amended...

s.sch030

Coal Industry Act 1994 (c. 21)

s.sch030

Greater London Authority Act 1999 (c. 29)

s.sch030

Utilities Act 2000 (c. 27)

s.sch030

Transport Act 2000 (c. 38)

s.sch030

Communications Act 2003 (c. 21)

s.sch030

Wireless Telegraphy Act 2006 (c. 36)

s.sch030

In section 11C(1) (references under section 11: further supplementary provisions),...

s.sch030

Companies Act 2006 (c. 46)

s.sch030

Legal Services Act 2007 (c. 29)

s.sch030

Postal Services Act 2011 (c. 5)

s.sch030

Civil Aviation Act 2012 (c. 19)

s.sch030

Energy (Northern Ireland) Order 2003 (S.I. 2003/419 (N.I. 6))

s.sch030

In Article 63 (general restrictions on disclosure of information), in...

s.sch030

(1) In Schedule 2 (orders altering licensable activities), paragraph 5...

s.sch030

Water Services etc. (Scotland) Act 2005 (Consequential Provisions and Modifications) Order 2005 (S.I. 2005/3172)

s.sch030

(1) Article 5 (references: powers of investigation) is amended as...

s.sch030

(1) Article 10 (Article 9: supplementary) is amended as follows....

s.sch030

In section 11D(7) (interim orders), in paragraph (d), after “penalties)”...

s.sch030

Water and Sewerage Services (Northern Ireland) Order 2006 (S.I. 2006/3336 (N.I. 21))

s.sch030

(1) Article 23 (references under Article 21: powers of investigation)...

s.sch030

(1) Article 27 (CMA’s power of veto following report: supplementary)...

s.sch030

In Article 265 (restrictions on disclosure of information), in paragraph...

s.sch030

Postal Services (Appeals to the Competition Commission) (Investigations and Extension of Time Limits) Order 2011 (S.I. 2011/2749)

s.sch030

Postal Services Act 2011 (Disclosure of Information) Order 2012 (S.I. 2012/1128)

s.sch030

Telecommunications Act 1984 (c. 12)

s.sch030

Companies Act 1985 (c. 6)

s.sch030

Airports Act 1986 (c. 31)

s.sch030

Gas Act 1986 (c. 44)

s.sch030

Water Act 1989 (c. 15)

s.010

Further SMS investigations

Other duties (1) — Crown / regulator
  • CMA must conduct further SMS investigation before designation expires Statutory regulator
s.013

Consultation on proposed decision

Other duties (1) — Crown / regulator
  • CMA must publicly consult before making SMS investigation decisions Statutory regulator
s.014

Outcome of SMS investigations

Other duties (1) — Crown / regulator
  • CMA must decide and notify SMS investigation outcomes within 9 months Statutory regulator
s.027

Consideration of representations

Other duties (1) — Crown / regulator
  • CMA must consider your representations before a breach finding Statutory regulator
s.036

Commitments

  • Comply with CMA commitments at all times while in force Any Person
s.041

Final offers: outcome

Other duties (1) — Crown / regulator
  • CMA must make a final offer order within 6 months Statutory regulator
s.042

Final offer orders: supplementary

Other duties (1) — Crown / regulator
  • CMA must give notice and publish statement when making a final offer order Statutory regulator
s.050

PCI decision

Other duties (1) — Crown / regulator
  • CMA must issue PCI decision notice within 9 months Statutory regulator
s.054

Consultation

Other duties (1) — Crown / regulator
  • CMA must publicly consult before making or revoking pro-competition orders Statutory regulator
s.056

Commitments

  • Comply with CMA commitments while they are in force Any Person
s.060

Content of report etc

Other duties (1) — Crown / regulator
  • CMA must publish and consult on report content requirements Statutory regulator
s.062

Acceptance of report

Other duties (1) — Crown / regulator
  • CMA must confirm within 5 working days whether a report is sufficient Statutory regulator
s.072

Power to interview

Other duties (1) — Crown / regulator
  • CMA may require individuals to answer questions in digital markets investigations Statutory regulator
s.083

Nominated officer

  • Appoint a nominated officer for digital markets compliance Any Person
s.084

Compliance reports

  • Provide compliance reports to the CMA on digital markets requirements Any Person
s.091

Statement of policy on penalties

Other duties (1) — Crown / regulator
  • CMA must publish a policy statement on how it sets penalties Statutory regulator
s.098

Sentences

2 years imprisonment
  • Penalties for consumer protection offences (s.93, 94 or 95) Any Person
s.114

Guidance

Amended 2 times
Other duties (1) — Crown / regulator
  • CMA must publish guidance on exercising its consumer protection functions Statutory regulator
s.212

Guidance

Amended 2 times
Other duties (1) — Crown / regulator
  • CMA must publish guidance on its enforcement approach Statutory regulator
s.231

Public enforcement

Amended 2 times
Other duties (1) — Crown / regulator
  • Local weights and measures authorities must enforce unfair commercial practice prohibitions Local authority
Browse 57 other sections — procedural / definitional / commencement
Read the full Act on legislation.gov.uk (opens in a new tab)

Official guidance

Authoritative sources published by regulators or government explaining this legislation.

Enforcement and responsible bodies

The regulators that administer or enforce this legislation.

CMA

Competition and Markets Authority

Promotes competitive markets and tackles unfair behaviour. Investigates mergers, enforces competition law, and has specific digital markets powers. Digital Markets Unit (DMU) …

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