- Enforced by
- CMA
- Status
- In Force
- Penalty ceiling
- Imprisonment 20 of 137 obligations carry a criminal penalty. 7 carry different penalties and 110 have no criminal penalty — flagged in the list below.
Does it bind you?
Business-side roles with duties under this instrument.
Plus 67 duties on the regulator, Crown ministers and public bodies — folded into the section list below.
Other Acts binding the same actors
If a role above is yours, these are the other instruments that most often bind it.
Trader — also bound by 825 other Acts
Any Person — also bound by 2340 other Acts
Director or Officer — also bound by 429 other Acts
Responsible Person — also bound by 108 other Acts
What it requires
Sections creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.
Other duties (1) — Crown / regulator
- CMA must carry out 5-year forward-looking assessment for SMS designationStatutory regulator
Other duties (1) — Crown / regulator
- CMA must conduct further SMS investigation before designation expiresStatutory regulator
Other duties (1) — Crown / regulator
- CMA must notify undertakings when starting an SMS investigationStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publicly consult before making SMS investigation decisionsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must decide and notify SMS investigation outcomes within 9 monthsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must include reasons and details in SMS designation decision noticesStatutory regulator
Other duties (1) — Crown / regulator
- CMA must issue notice when revoking a digital market designationStatutory regulator
Other duties (1) — Crown / regulator
- CMA must give reasons, timing and interaction details in conduct noticesStatutory regulator
Other duties (1) — Crown / regulator
- CMA must consult publicly before imposing or revoking conduct requirementsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must keep conduct requirements under review for designated firmsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must consider your representations before a breach findingStatutory regulator
Other duties (1) — Crown / regulator
- CMA must keep enforcement orders under ongoing reviewStatutory regulator
- Comply with CMA commitments at all times while in forceAny Person
Other duties (1) — Crown / regulator
- CMA must keep commitments under reviewStatutory regulator
Other duties (1) — Crown / regulator
- CMA must make a final offer order within 6 monthsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must give notice and publish statement when making a final offer orderStatutory regulator
Other duties (1) — Crown / regulator
- CMA must keep final offer orders under reviewStatutory regulator
Other duties (1) — Crown / regulator
- CMA must issue and publish PCI investigation notice to designated undertakingStatutory regulator
Other duties (1) — Crown / regulator
- CMA must consult publicly before final pro-competition decisionStatutory regulator
Other duties (1) — Crown / regulator
- CMA must issue PCI decision notice within 9 monthsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publicly consult before making or revoking pro-competition ordersStatutory regulator
Other duties (1) — Crown / regulator
- CMA must review and monitor pro-competition ordersStatutory regulator
- Comply with CMA commitments while they are in forceAny Person
- Report qualifying mergers and joint ventures to CMA in advanceResponsible Person
Other duties (1) — Crown / regulator
- CMA must publish and consult on report content requirementsStatutory regulator
- Report qualifying events to the CMA (group rules and exceptions)Any Person
Other duties (1) — Crown / regulator
- CMA must confirm within 5 working days whether a report is sufficientStatutory regulator
- Do not complete reportable mergers before notifying CMA and waiting period endsAny Person
Other duties (1) — Crown / regulator
- CMA must keep compliance with consumer protection rules under reviewStatutory regulator
- Name a senior manager when responding to a CMA information noticeTrader
Other duties (1) — Crown / regulator
- CMA may require individuals to answer questions in digital markets investigationsStatutory regulator
Other duties (1) — Crown / regulator
- CMA officers must follow procedures when executing search warrantsStatutory regulator
- Do not destroy or conceal information during CMA investigationsAny Person
- Appoint a nominated officer for digital markets complianceAny Person
- Provide compliance reports to the CMA on digital markets requirementsAny Person
- Fail to comply with CMA competition orders or requirementsAny Person
- Fail to comply with CMA investigative requirementsAny Person
Other duties (1) — Crown / regulator
- CMA must publish a policy statement on how it sets penaltiesStatutory regulator
- Destroy or falsify information required by the CMAAny Person
- Give false or misleading information to the CMAAny Person
- Intentionally obstruct a CMA officerAny Person
- Officer liable for corporate consumer protection offencesDirector or Officer
- Penalties for consumer protection offences (s.93, 94 or 95)Any Person
Other duties (1) — Crown / regulator
- CMA must consult FCA, Ofcom, ICO, Bank of England and PRA before exercising digital markets functionsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must consult and publish documents onlineStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publish guidance on exercising its consumer protection functionsStatutory regulator
- Do not destroy or conceal documents relevant to CMA investigationsAny Person
Other duties (1) — Crown / regulator
- CMA can direct which enforcer may pursue an enforcement orderStatutory regulator
- Comply with interim enforcement orders to stop infringing practices immediatelyTrader
Other duties (1) — Crown / regulator
- CMA must keep records of undertakings accepted from businessesStatutory regulator
Other duties (1) — Crown / regulator
- CMA must notify and consider representations before varying or releasing undertakingsStatutory regulator
- Fail to comply with consumer protection undertaking or orderTrader
Fine up to £150,000 · amended 2 times (opens in a new tab)
Other duties (1) — Crown / regulator
- Non-CMA enforcers must notify CMA before applying for consumer protection ordersLocal authority
Other duties (1) — Crown / regulator
- Non-CMA enforcers must notify CMA when accepting undertakingsLocal authority
Other duties (1) — Crown / regulator
- Local weights and measures authority must notify CMA before starting proceedingsLocal authority
Other duties (1) — Crown / regulator
- CMA must notify and consider representations before varying or releasing undertakingsStatutory regulator
- Fail to comply with breach of undertakings enforcement noticeAny Person
- Breach of CMA directions enforcement notice — monetary penaltyTrader
Fine up to £150,000 · amended 2 times (opens in a new tab)
Other duties (1) — Crown / regulator
- CMA must give notice before varying or revoking enforcement directionsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publish and follow penalty policy statementStatutory regulator
Other duties (1) — Crown / regulator
- CMA must keep records and report on undertakings and enforcement directionsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publish guidance on its enforcement approachStatutory regulator
- Do not use unfair commercial practicesTrader
Other duties (1) — Crown / regulator
- Local weights and measures authorities must enforce unfair commercial practice prohibitionsLocal authority
- Engage in unfair commercial practiceTrader
2 years imprisonment · amended 2 times (opens in a new tab)
- Give pre-contract information before starting a subscriptionTrader
- Provide pre-contract information and payment acknowledgment for subscription contractsTrader
- Send reminder notices to subscription customers every 6 monthsTrader
- Send reminder notices before subscription renewal paymentsTrader
- Make it easy for consumers to cancel subscription contractsTrader
- Acknowledge subscription cancellations and refund overpaymentsTrader
- Give consumers a cooling-off notice when subscription contracts renewTrader
- Fail to provide information about initial cooling-off rightsTrader
Unlimited fine · amended 1 time (opens in a new tab)
- Provide subscription information clearly and keep proof of sendingTrader
- Provide pre-contract information when an excluded contract becomes a subscription contractTrader
- Maintain insolvency protection for consumer savings schemesTrader
- Maintain approved insurance to protect consumer payments if your business goes bustTrader
- Hold consumer savings scheme payments on trust with independent trusteesTrader
- Provide protection scheme information to consumer savings scheme customersTrader
- Do not act as an ADR provider unless exempt or accreditedAny Person
- ADR providers must not charge consumers fees unless conditions metAny Person
- Pay prescribed fees to the Secretary of State as an accredited ADR providerAny Person
- Tell consumers about ADR schemes when responding to complaintsTrader
- Fail to comply with CMA information notice (motor fuel)Any Person
Other duties (1) — Crown / regulator
- CMA must publish and follow a penalty policy statementStatutory regulator
- Destroy requested records or provide false information to the CMAAny Person
Unlimited fine · amended 2 times (opens in a new tab)
Other duties (1) — Crown / regulator
- Overseas regulators must make written requests for investigative assistanceStatutory regulator
Other duties (1) — Crown / regulator
- CMA must assess appropriateness of assisting overseas regulatorsStatutory regulator
- Notify the Secretary of State and requesting body about investigative assistance requestsAny Person
Other duties (1) — Crown / regulator
- CMA must publish guidance on investigative assistance requestsStatutory regulator
56 other provisions — procedural and definitional
Schedules
47 of 406 shownOther duties (1) — Crown / regulator
- CMA must publish notice and consider representations before accepting a commitmentStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publish notice and consider representations before accepting commitment modificationsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publish notice of decision on commitments promptlyStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publish notice and consider representations before releasing a commitmentStatutory regulator
Other duties (1) — Crown / regulator
- CMA must publish decision on releasing an undertaking from commitmentsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must decide on fast-track merger reference requests and notify businessesStatutory regulator
Other duties (1) — Crown / regulator
- CMA restricted from making certain merger referencesStatutory regulator
Other duties (1) — Crown / regulator
- CMA may not make a market reference if already dealt with under section 68BStatutory regulator
Other duties (1) — Crown / regulator
- CMA must review effectiveness of implementation trial measuresStatutory regulator
- Intentionally destroy or alter documents requested by CMAAny Person
Unlimited fine
Other duties (1) — Crown / regulator
- CMA must follow its published enforcement policy when pursuing non-complianceStatutory regulator
Other duties (1) — Crown / regulator
- CMA must follow its published enforcement policy when taking actionStatutory regulator
- Comply with CMA enforcement undertakings and ordersAny Person
Other duties (1) — Crown / regulator
- CMA must follow its latest enforcement policy when acting on broken commitmentsStatutory regulator
Other duties (1) — Crown / regulator
- CMA must follow its published enforcement policy when acting on non-complianceStatutory regulator
- Comply with CMA commitments and directions or face civil penaltiesAny Person
- Falsely claim to be a signatory to a code of conductTrader
- Deliberately mislead consumers about product manufacturerTrader
- Run or promote a pyramid promotional schemeAny Person
- Falsely claim endorsement for a code of conductTrader
- Run prize promotion without awarding promised prizesTrader
- Mislead consumers into thinking they have won a prizeTrader
- Send fake invoices in marketing materialTrader
- Falsely represent yourself as a consumerTrader
- Make persistent and unwanted solicitations to consumersTrader
- Display trust or quality mark without authorisationTrader
- Include direct appeals to children in advertisementsTrader
- Send unsolicited products and demand payment or returnTrader
- Disclose language differences for after-sales services before transactionAny Person
- Give consumers cancellation rights information for subscription contractsTrader
- Tell consumers how to cancel their contract and provide contact detailsTrader
- Tell consumers how much notice they must give to cancel a contractTrader
- ADR providers must give consumers accessible information about dispute resolutionAny Person
- ADR providers must not unreasonably refuse to handle consumer disputesAny Person
- ADR providers must have appropriate expertise for disputes they handleAny Person
- Provide accessible means for consumers and traders to participate in ADRTrader
- ADR providers must adopt and follow fair dispute resolution proceduresAny Person
- ADR providers must act independently and avoid conflicts of interestAny Person
- ADR providers must keep dispute parties informed of progress and outcomeAny Person
Other duties (1) — Crown / regulator
- ORR must act promptly when exercising concurrent CMA competition functionsStatutory regulator
Other duties (1) — Crown / regulator
- Ofwat must make decisions and act promptly on CMA-shared functionsStatutory regulator
Other duties (1) — Crown / regulator
- CAA must act promptly when exercising concurrent functions with the CMAStatutory regulator
Other duties (1) — Crown / regulator
- NI Utility Regulator must act promptly on concurrent CMA functionsStatutory regulator
Other duties (1) — Crown / regulator
- Utility regulator must act promptly on concurrent CMA functionsStatutory regulator
Other duties (1) — Crown / regulator
- Utility regulator must act promptly on concurrent CMA functionsStatutory regulator
Other duties (1) — Crown / regulator
- Ofgem must make decisions and take action as soon as reasonably practicableStatutory regulator
Other duties (1) — Crown / regulator
- Ofgem must act as soon as reasonably practicable on concurrent CMA functionsStatutory regulator
359 other schedules
Help complying
Guvnor’s practical routes through this instrument.
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AI compliance quick check
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Handling customer refund disputes
When a customer demands a refund, what are your legal obligations? This guide helps you determine whether the customer is entitled to …
Understanding consumer rights law for traders
Learn your legal obligations when selling goods, services, or digital content to consumers. Covers the Consumer Rights Act 2015 quality standards, tiered …
Responding to an AI regulatory investigation
What to do when a UK regulator investigates your AI system: ICO enforcement, FCA investigation, EHRC inquiry, CMA review. Covers immediate steps, …
App store and digital platform regulation
How the Digital Markets Act and CMA regulation affects large digital platforms and app store operators. Covers Strategic Market Status, conduct requirements, …
Avoid unfair trading practices in retail
Understand unfair trading rules under the Digital Markets, Competition and Consumers Act 2024 (which replaced the CPRs 2008 from 6 April 2025). …
Handle customer complaints and disputes
Set up an effective complaint handling process and understand your obligations around Alternative Dispute Resolution (ADR). Since 6 April 2026 you must …
Prepare for CMA enforcement action
What to expect if the Competition and Markets Authority or Trading Standards investigates your business for consumer protection breaches. Covers the investigation …
Start a subscription business
Guide to setting up a recurring revenue business covering pricing tiers, payment processing, legal requirements, churn management, and customer retention.
Subscription and auto-renewal compliance
Understand the new DMCC Act 2024 rules on subscription contracts. Covers pre-contract information, renewal reminders, easy cancellation requirements, and cooling-off periods on …
33 more guides that reference this instrument
Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.