UK Act of Parliament 2024 c. 13 united_kingdom

DMCCA 2024

An Act to provide for the regulation of competition in digital markets; to amend the Competition Act 1998 and the Enterprise Act 2002 and to make other provision about competition law; to make provision relating to the protection of consumer rights and to confer further such rights; and for connected …

Enforced by
CMA
Status
In Force
Penalty ceiling
Imprisonment 20 of 137 obligations carry a criminal penalty. 7 carry different penalties and 110 have no criminal penalty — flagged in the list below.

Does it bind you?

Business-side roles with duties under this instrument.

Trader36 Any Person32 Director or Officer1 Responsible Person1

Plus 67 duties on the regulator, Crown ministers and public bodies — folded into the section list below.

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Trader — also bound by 825 other Acts
Any Person — also bound by 2340 other Acts
Director or Officer — also bound by 429 other Acts
Responsible Person — also bound by 108 other Acts

What it requires

Sections creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

s.005 Substantial and entrenched market power (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must carry out 5-year forward-looking assessment for SMS designationStatutory regulator
s.010 Further SMS investigations (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must conduct further SMS investigation before designation expiresStatutory regulator
s.011 Procedure relating to SMS investigations (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must notify undertakings when starting an SMS investigationStatutory regulator
s.013 Consultation on proposed decision (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publicly consult before making SMS investigation decisionsStatutory regulator
s.014 Outcome of SMS investigations (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must decide and notify SMS investigation outcomes within 9 monthsStatutory regulator
s.015 Notice requirements: decisions about whether to designate (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must include reasons and details in SMS designation decision noticesStatutory regulator
s.016 Notice requirements: decisions to revoke a designation (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must issue notice when revoking a digital market designationStatutory regulator
s.021 Content of notice imposing a conduct requirement (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must give reasons, timing and interaction details in conduct noticesStatutory regulator
s.024 Consultation in relation to a conduct requirement (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must consult publicly before imposing or revoking conduct requirementsStatutory regulator
s.025 Duty to keep conduct requirements under review (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must keep conduct requirements under review for designated firmsStatutory regulator
s.027 Consideration of representations (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must consider your representations before a breach findingStatutory regulator
s.035 Duty to keep enforcement orders under review (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must keep enforcement orders under ongoing reviewStatutory regulator
s.036 Commitments (opens in a new tab) Regulated
  • Comply with CMA commitments at all times while in forceAny Person
s.037 Duty to keep commitments under review (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must keep commitments under reviewStatutory regulator
s.041 Final offers: outcome (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must make a final offer order within 6 monthsStatutory regulator
s.042 Final offer orders: supplementary (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must give notice and publish statement when making a final offer orderStatutory regulator
s.045 Duty to keep final offer orders under review (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must keep final offer orders under reviewStatutory regulator
s.048 Procedure relating to PCI investigations (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must issue and publish PCI investigation notice to designated undertakingStatutory regulator
s.049 Consultation on proposed PCI decision (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must consult publicly before final pro-competition decisionStatutory regulator
s.050 PCI decision (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must issue PCI decision notice within 9 monthsStatutory regulator
s.054 Consultation (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publicly consult before making or revoking pro-competition ordersStatutory regulator
s.055 Duty to review pro-competition orders etc (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must review and monitor pro-competition ordersStatutory regulator
s.056 Commitments (opens in a new tab) Regulated
  • Comply with CMA commitments while they are in forceAny Person
s.057 Duty to report possible mergers etc (opens in a new tab) Regulated
  • Report qualifying mergers and joint ventures to CMA in advanceResponsible Person
s.060 Content of report etc (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publish and consult on report content requirementsStatutory regulator
s.061 Application of the duty to report etc (opens in a new tab) Regulated
  • Report qualifying events to the CMA (group rules and exceptions)Any Person
s.062 Acceptance of report (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must confirm within 5 working days whether a report is sufficientStatutory regulator
s.063 Delay to possible mergers etc (opens in a new tab) Regulated
  • Do not complete reportable mergers before notifying CMA and waiting period endsAny Person
s.068 Duty to keep compliance under review (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must keep compliance with consumer protection rules under reviewStatutory regulator
s.070 Requirement to name a senior manager (opens in a new tab) Regulated
  • Name a senior manager when responding to a CMA information noticeTrader
s.072 Power to interview (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA may require individuals to answer questions in digital markets investigationsStatutory regulator
s.076 Power to enter premises under a warrant: supplementary (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA officers must follow procedures when executing search warrantsStatutory regulator
s.080 Duty to preserve information (opens in a new tab) Regulated
  • Do not destroy or conceal information during CMA investigationsAny Person
s.083 Nominated officer (opens in a new tab) Regulated
  • Appoint a nominated officer for digital markets complianceAny Person
s.084 Compliance reports (opens in a new tab) Regulated
  • Provide compliance reports to the CMA on digital markets requirementsAny Person
s.085 Penalties for failure to comply with competition requirements (opens in a new tab) Regulated
  • Fail to comply with CMA competition orders or requirementsAny Person
s.087 Penalties for failure to comply with investigative requirements (opens in a new tab) Regulated
  • Fail to comply with CMA investigative requirementsAny Person
s.091 Statement of policy on penalties (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publish a policy statement on how it sets penaltiesStatutory regulator
s.093 Destroying or falsifying information (opens in a new tab) Regulated
  • Destroy or falsify information required by the CMAAny Person
s.094 False or misleading information (opens in a new tab) Regulated
  • Give false or misleading information to the CMAAny Person
s.095 Obstructing an officer (opens in a new tab) Regulated
  • Intentionally obstruct a CMA officerAny Person
s.096 Offences by officers of a body corporate etc (opens in a new tab) Regulated
  • Officer liable for corporate consumer protection offencesDirector or Officer
s.098 Sentences (opens in a new tab) Imprisonment
  • Penalties for consumer protection offences (s.93, 94 or 95)Any Person
s.107 Coordination with relevant regulators (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must consult FCA, Ofcom, ICO, Bank of England and PRA before exercising digital markets functionsStatutory regulator

amended 3 times (opens in a new tab)

s.113 Consultation and publication of documents (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must consult and publish documents onlineStatutory regulator

amended 2 times (opens in a new tab)

s.114 Guidance (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publish guidance on exercising its consumer protection functionsStatutory regulator

amended 2 times (opens in a new tab)

s.121 Duty to preserve documents relevant to investigations (opens in a new tab) Regulated
  • Do not destroy or conceal documents relevant to CMA investigationsAny Person

amended 2 times (opens in a new tab)

s.154 CMA directions to other enforcers (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA can direct which enforcer may pursue an enforcement orderStatutory regulator

amended 2 times (opens in a new tab)

s.159 Interim enforcement orders and undertakings (opens in a new tab) Regulated
  • Comply with interim enforcement orders to stop infringing practices immediatelyTrader

amended 2 times (opens in a new tab)

s.163 Acceptance of undertakings by enforcers (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must keep records of undertakings accepted from businessesStatutory regulator

amended 2 times (opens in a new tab)

s.165 Undertakings under section 163: procedural requirements (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must notify and consider representations before varying or releasing undertakingsStatutory regulator

amended 2 times (opens in a new tab)

s.168 Monetary penalties under sections 166 and 167: amount (opens in a new tab) Prosecution
  • Fail to comply with consumer protection undertaking or orderTrader

Fine up to £150,000 · amended 2 times (opens in a new tab)

s.169 Notification requirements: applications (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • Non-CMA enforcers must notify CMA before applying for consumer protection ordersLocal authority

amended 2 times (opens in a new tab)

s.170 Notification requirements: undertakings (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • Non-CMA enforcers must notify CMA when accepting undertakingsLocal authority

amended 2 times (opens in a new tab)

s.171 Notification requirements: proceedings (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • Local weights and measures authority must notify CMA before starting proceedingsLocal authority

amended 2 times (opens in a new tab)

s.187 Undertakings under section 185: procedural requirements (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must notify and consider representations before varying or releasing undertakingsStatutory regulator

amended 2 times (opens in a new tab)

s.190 Monetary penalties under section 189: amount (opens in a new tab) Regulated
  • Fail to comply with breach of undertakings enforcement noticeAny Person

amended 2 times (opens in a new tab)

s.193 Monetary penalties under section 192: amount (opens in a new tab) Prosecution
  • Breach of CMA directions enforcement notice — monetary penaltyTrader

Fine up to £150,000 · amended 2 times (opens in a new tab)

s.196 Variation or revocation of directions (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must give notice before varying or revoking enforcement directionsStatutory regulator

amended 2 times (opens in a new tab)

s.199 Statement of policy in relation to monetary penalties (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publish and follow penalty policy statementStatutory regulator

amended 2 times (opens in a new tab)

s.201 Record-keeping and reporting requirements (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must keep records and report on undertakings and enforcement directionsStatutory regulator

amended 2 times (opens in a new tab)

s.212 Guidance (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publish guidance on its enforcement approachStatutory regulator

amended 2 times (opens in a new tab)

s.231 Public enforcement (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • Local weights and measures authorities must enforce unfair commercial practice prohibitionsLocal authority

amended 2 times (opens in a new tab)

s.237 Offences (opens in a new tab) Imprisonment
  • Engage in unfair commercial practiceTrader

2 years imprisonment · amended 2 times (opens in a new tab)

s.256 Pre-contract information (opens in a new tab) Regulated
  • Give pre-contract information before starting a subscriptionTrader

amended 1 time (opens in a new tab)

s.257 Pre-contract information: additional requirements (opens in a new tab) Regulated
  • Provide pre-contract information and payment acknowledgment for subscription contractsTrader

amended 1 time (opens in a new tab)

s.258 Reminder notices (opens in a new tab) Regulated
  • Send reminder notices to subscription customers every 6 monthsTrader

amended 1 time (opens in a new tab)

s.259 Content and timing etc of reminder notices (opens in a new tab) Regulated
  • Send reminder notices before subscription renewal paymentsTrader

amended 1 time (opens in a new tab)

s.260 Arrangements for consumers to exercise right to end contract (opens in a new tab) Regulated
  • Make it easy for consumers to cancel subscription contractsTrader

amended 1 time (opens in a new tab)

s.261 Duties of trader on cancellation or end of subscription contract (opens in a new tab) Regulated
  • Acknowledge subscription cancellations and refund overpaymentsTrader

amended 1 time (opens in a new tab)

s.266 Cooling-off notice (opens in a new tab) Regulated
  • Give consumers a cooling-off notice when subscription contracts renewTrader

amended 1 time (opens in a new tab)

s.268 Offence of failing to provide information about initial cooling-off rights (opens in a new tab) Prosecution
  • Fail to provide information about initial cooling-off rightsTrader

Unlimited fine · amended 1 time (opens in a new tab)

s.272 Information and notices: timing and burden of proof (opens in a new tab) Regulated
  • Provide subscription information clearly and keep proof of sendingTrader

amended 1 time (opens in a new tab)

s.275 Application of this Chapter (opens in a new tab) Regulated
  • Provide pre-contract information when an excluded contract becomes a subscription contractTrader

amended 1 time (opens in a new tab)

s.285 Insolvency protection requirement (opens in a new tab) Regulated
  • Maintain insolvency protection for consumer savings schemesTrader

amended 2 times (opens in a new tab)

s.286 Insurance arrangements (opens in a new tab) Regulated
  • Maintain approved insurance to protect consumer payments if your business goes bustTrader

amended 2 times (opens in a new tab)

s.287 Trust arrangements (opens in a new tab) Regulated
  • Hold consumer savings scheme payments on trust with independent trusteesTrader

amended 2 times (opens in a new tab)

s.288 Information requirements (opens in a new tab) Regulated
  • Provide protection scheme information to consumer savings scheme customersTrader

amended 2 times (opens in a new tab)

s.293 Prohibitions relating to acting as ADR provider (opens in a new tab) Regulated
  • Do not act as an ADR provider unless exempt or accreditedAny Person

amended 2 times (opens in a new tab)

s.294 Prohibitions relating to charging fees to consumers (opens in a new tab) Regulated
  • ADR providers must not charge consumers fees unless conditions metAny Person

amended 3 times (opens in a new tab)

s.299 Fees payable by accredited ADR providers (opens in a new tab) Regulated
  • Pay prescribed fees to the Secretary of State as an accredited ADR providerAny Person

amended 3 times (opens in a new tab)

s.308 Duty of trader to notify consumer of ADR arrangements etc (opens in a new tab) Regulated
  • Tell consumers about ADR schemes when responding to complaintsTrader

amended 2 times (opens in a new tab)

s.312 Penalties for failure to comply with notices under section 311 (opens in a new tab) Regulated
  • Fail to comply with CMA information notice (motor fuel)Any Person

amended 2 times (opens in a new tab)

s.314 Statement of policy on penalties (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publish and follow a penalty policy statementStatutory regulator

amended 2 times (opens in a new tab)

s.315 Offences etc (opens in a new tab) Prosecution
  • Destroy requested records or provide false information to the CMAAny Person

Unlimited fine · amended 2 times (opens in a new tab)

s.320 Requests for investigative assistance (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • Overseas regulators must make written requests for investigative assistanceStatutory regulator

amended 2 times (opens in a new tab)

s.321 The appropriateness of providing investigative assistance (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must assess appropriateness of assisting overseas regulatorsStatutory regulator

amended 2 times (opens in a new tab)

s.323 Notifications in respect of requests for investigative assistance (opens in a new tab) Regulated
  • Notify the Secretary of State and requesting body about investigative assistance requestsAny Person

amended 2 times (opens in a new tab)

s.324 Guidance in connection with investigative assistance (opens in a new tab) Regulated
Other duties (1) — Crown / regulator
  • CMA must publish guidance on investigative assistance requestsStatutory regulator

amended 2 times (opens in a new tab)

56 other provisions — procedural and definitional
Schedules

Schedules

47 of 406 shown
s.sch001 Procedure for accepting a commitment or requested variation Regulated
Other duties (1) — Crown / regulator
  • CMA must publish notice and consider representations before accepting a commitmentStatutory regulator
s.sch001 (1) Before accepting a modification of a commitment or requested... Regulated
Other duties (1) — Crown / regulator
  • CMA must publish notice and consider representations before accepting commitment modificationsStatutory regulator
s.sch001 The CMA must publish notice of its decision on whether... Regulated
Other duties (1) — Crown / regulator
  • CMA must publish notice of decision on commitments promptlyStatutory regulator
s.sch001 Procedure for releasing an undertaking from a commitment Regulated
Other duties (1) — Crown / regulator
  • CMA must publish notice and consider representations before releasing a commitmentStatutory regulator
s.sch001 The CMA must publish a notice of its decision on... Regulated
Other duties (1) — Crown / regulator
  • CMA must publish decision on releasing an undertaking from commitmentsStatutory regulator
s.sch005 After section 34ZC (sections 34ZA and 34ZB: supplementary) insert— Fast-track... Regulated
Other duties (1) — Crown / regulator
  • CMA must decide on fast-track merger reference requests and notify businessesStatutory regulator
s.sch006 In section 68B (further duty to make references in relation... Regulated
Other duties (1) — Crown / regulator
  • CMA restricted from making certain merger referencesStatutory regulator
s.sch006 In section 68C (further duty to make references in relation... Regulated
Other duties (1) — Crown / regulator
  • CMA may not make a market reference if already dealt with under section 68BStatutory regulator
s.sch009 After section 162A (inserted by section 139(4)) insert— Power to... Regulated
Other duties (1) — Crown / regulator
  • CMA must review effectiveness of implementation trial measuresStatutory regulator
s.sch010 After section 116 insert— Intentional destruction etc of documents (1) A person (“P”) commits an offence if the person... Prosecution
  • Intentionally destroy or alter documents requested by CMAAny Person

Unlimited fine

s.sch011 In section 94 (rights to enforce undertakings and orders), after... Regulated
Other duties (1) — Crown / regulator
  • CMA must follow its published enforcement policy when pursuing non-complianceStatutory regulator
s.sch011 In section 167 (rights to enforce undertakings and orders under... Regulated
Other duties (1) — Crown / regulator
  • CMA must follow its published enforcement policy when taking actionStatutory regulator
s.sch011 After section 167 insert— Enforcement of undertakings and orders: imposition... Regulated
  • Comply with CMA enforcement undertakings and ordersAny Person
s.sch011 In section 31E (enforcement of commitments), after subsection (3) insert—... Regulated
Other duties (1) — Crown / regulator
  • CMA must follow its latest enforcement policy when acting on broken commitmentsStatutory regulator
s.sch011 In section 34 (enforcement of directions), after subsection (3) insert—... Regulated
Other duties (1) — Crown / regulator
  • CMA must follow its published enforcement policy when acting on non-complianceStatutory regulator
s.sch011 After section 35 insert— Civil sanctions: breaches of commitments, directions... Regulated
  • Comply with CMA commitments and directions or face civil penaltiesAny Person
s.sch020 Claiming to be a signatory to a code of conduct... Regulated
  • Falsely claim to be a signatory to a code of conductTrader
s.sch020 Promoting a product similar to a product made by a... Regulated
  • Deliberately mislead consumers about product manufacturerTrader
s.sch020 (1) Establishing, operating or promoting a pyramid promotional scheme. Regulated
  • Run or promote a pyramid promotional schemeAny Person
s.sch020 Claiming that a code of conduct has an endorsement from... Regulated
  • Falsely claim endorsement for a code of conductTrader
s.sch020 Claiming to offer a competition or prize promotion without awarding... Regulated
  • Run prize promotion without awarding promised prizesTrader
s.sch020 Creating the false impression that the consumer has already won,... Regulated
  • Mislead consumers into thinking they have won a prizeTrader
s.sch020 Including in marketing material an invoice or similar document seeking... Regulated
  • Send fake invoices in marketing materialTrader
s.sch020 Falsely claiming or creating the false impression that the trader... Regulated
  • Falsely represent yourself as a consumerTrader
s.sch020 Making persistent and unwanted solicitations by any means, other than... Regulated
  • Make persistent and unwanted solicitations to consumersTrader
s.sch020 Displaying a trust mark, quality mark or equivalent without having... Regulated
  • Display trust or quality mark without authorisationTrader
s.sch020 Including in an advertisement a direct appeal to children to... Regulated
  • Include direct appeals to children in advertisementsTrader
s.sch020 Supplying products to a consumer that have not been requested... Regulated
  • Send unsolicited products and demand payment or returnTrader
s.sch020 Undertaking to provide an after-sales service to consumers and then... Regulated
  • Disclose language differences for after-sales services before transactionAny Person
s.sch023 The following information about the consumer’s right to cancel the... Regulated
  • Give consumers cancellation rights information for subscription contractsTrader
s.sch023 The steps that the consumer must take to bring the... Regulated
  • Tell consumers how to cancel their contract and provide contact detailsTrader
s.sch023 The amount of notice that the consumer must give to... Regulated
  • Tell consumers how much notice they must give to cancel a contractTrader
s.sch026 Criterion 1: information for consumers Regulated
  • ADR providers must give consumers accessible information about dispute resolutionAny Person
s.sch026 Criterion 2: readiness to carry out ADR Regulated
  • ADR providers must not unreasonably refuse to handle consumer disputesAny Person
s.sch026 Criterion 3: expertise Regulated
  • ADR providers must have appropriate expertise for disputes they handleAny Person
s.sch026 Criterion 4: facilities for consumers and traders to participate Regulated
  • Provide accessible means for consumers and traders to participate in ADRTrader
s.sch026 Criterion 5: fair ADR procedures Regulated
  • ADR providers must adopt and follow fair dispute resolution proceduresAny Person
s.sch026 Criterion 6: independence and impartiality Regulated
  • ADR providers must act independently and avoid conflicts of interestAny Person
s.sch026 Criterion 7: information for parties Regulated
  • ADR providers must keep dispute parties informed of progress and outcomeAny Person
s.sch029 The Office of Rail and Road (ORR) Regulated
Other duties (1) — Crown / regulator
  • ORR must act promptly when exercising concurrent CMA competition functionsStatutory regulator
s.sch029 The Water Services Regulation Authority (Ofwat) Regulated
Other duties (1) — Crown / regulator
  • Ofwat must make decisions and act promptly on CMA-shared functionsStatutory regulator
s.sch029 In section 86 of the Transport Act 2000 (functions of... Regulated
Other duties (1) — Crown / regulator
  • CAA must act promptly when exercising concurrent functions with the CMAStatutory regulator
s.sch029 The Northern Ireland Authority for Utility Regulation Regulated
Other duties (1) — Crown / regulator
  • NI Utility Regulator must act promptly on concurrent CMA functionsStatutory regulator
s.sch029 In Article 23 of the Gas (Northern Ireland) Order 1996... Regulated
Other duties (1) — Crown / regulator
  • Utility regulator must act promptly on concurrent CMA functionsStatutory regulator
s.sch029 In Article 46 of the Electricity (Northern Ireland) Order 1992... Regulated
Other duties (1) — Crown / regulator
  • Utility regulator must act promptly on concurrent CMA functionsStatutory regulator
s.sch029 The Office of Gas and Electricity Markets (Ofgem) Regulated
Other duties (1) — Crown / regulator
  • Ofgem must make decisions and take action as soon as reasonably practicableStatutory regulator
s.sch029 In section 43 of the Electricity Act 1989 (functions of... Regulated
Other duties (1) — Crown / regulator
  • Ofgem must act as soon as reasonably practicable on concurrent CMA functionsStatutory regulator
359 other schedules
s.sch001 Application of Schedule
s.sch001 The requirements of paragraphs 2 and 3 do not apply...
s.sch002 Joint interests
s.sch002 Joint arrangements
s.sch002 Interests held by nominees
s.sch002 Rights treated as held by person who controls their exercise
s.sch002 Rights exercisable only in certain circumstances etc
s.sch002 Rights attached to shares held by way of security
s.sch002 Arrangements
s.sch003 Chapter 4 of Part 1 of CA 1998 (appeals before...
s.sch003 In the italic heading before section 47A, after “damage” insert...
s.sch003 In section 47A (proceedings before the Tribunal: claims for damages...
s.sch003 After section 47D insert— Proceedings under section 47A or collective...
s.sch003 In the italic heading before section 47F, after “damage” insert...
s.sch003 (1) Section 47F (further provision about claims in respect of...
s.sch003 (1) In section 49 (further appeals from the Tribunal), subsection...
s.sch003 (1) Schedule 8A (further provision about claims in respect of...
s.sch003 In Schedule 4 to EA 2002 (Competition Appeal Tribunal: procedure),...
s.sch004 Chapter 1 of Part 3 of EA 2002 (mergers: duty...
s.sch004 In section 130 (index of defined expressions), in the appropriate...
s.sch004 (1) Section 23 (relevant merger situations) is amended as follows....
s.sch004 (1) Section 28 (turnover test) is amended as follows.
s.sch004 In Chapter 2 of Part 3 of EA 2002 (mergers:...
s.sch004 Chapter 3 of Part 3 of EA 2002 (mergers: other...
s.sch004 (1) Section 59 (intervention by Secretary of State in special...
s.sch004 (1) Schedule 5A (energy network mergers affecting comparative regulation: modifications...
s.sch004 Chapter 5 of Part 3 of EA 2002 (mergers: supplementary)...
s.sch004 (1) Section 123 (power to alter share of supply test)...
s.sch005 Chapter 1 of Part 3 of EA 2002 (mergers: duty...
s.sch005 (1) In Chapter 3 of Part 3 of EA 2002...
s.sch005 (1) In Chapter 4 of Part 3 of EA 2002...
s.sch005 Chapter 5 of Part 3 of EA 2002 (mergers: supplementary)...
s.sch005 In section 104 (certain duties of relevant authorities to consult),...
s.sch005 (1) Section 107 (further publicity requirements) is amended as follows....
s.sch005 In section 130 (interpretation), in the appropriate place insert— Fast-track...
s.sch005 (1) Section 22 (duty to make references in relation to...
s.sch005 (1) Section 33 (duty to make references in relation to...
s.sch005 (1) Section 34ZA (time-limits for decisions about references) is amended...
s.sch005 In section 34ZB (extension of time-limits), in subsection (1), for...
s.sch005 In section 34ZC (sections 34ZA and 34ZB: supplementary), in subsection...
s.sch005 (1) Section 39 (time-limits for investigations and reports) is amended...
s.sch005 (1) Section 40 (section 39: supplementary) is amended as follows....
s.sch006 Part 3 of EA 2002 (mergers) is amended as follows....
s.sch006 (1) Section 75 (order-making power where undertakings under section 73...
s.sch006 (1) Section 79 (sections 77 and 78: further interpretative provisions)...
s.sch006 (1) Schedule 5A (energy network mergers affecting comparative regulation: modifications...
s.sch006 (1) Schedule 16 to the Energy Act 2023 (mergers of...
s.sch006 (1) Section 22 (duty to make references in relation to...
s.sch006 In section 33(3) (circumstances in which references in relation to...
s.sch006 (1) In section 72 (initial enforcement orders: completed or anticipated...
s.sch006 (1) Section 73 (undertakings in lieu of references under section...
s.sch006 In section 73A (time-limits for consideration of undertakings), in subsection...
s.sch006 (1) Section 74 (effect of undertakings under section 73) is...
s.sch007 Introduction
s.sch007 Prohibition on newspaper enterprise mergers involving foreign powers
s.sch007 After Schedule 6 insert— Schedule 6A Determination of when a...
s.sch007 Further amendments
s.sch008 Part 4 of EA 2002 (market studies and market investigations)...
s.sch008 (1) Section 156 (effect of undertakings under section 154) is...
s.sch008 After section 156 insert— Interim undertakings and orders .
s.sch008 After section 158 insert— Final undertakings and orders .
s.sch008 (1) Section 162 (duty of CMA to monitor the carrying...
s.sch008 In section 169(6) (certain duties of relevant authorities to consult:...
s.sch008 (1) Section 174C (section 174B: supplementary provision) is amended as...
s.sch008 In section 183 (interpretation: Part 4), in subsection (3), in...
s.sch008 In Schedule 4 to the Enterprise and Regulatory Reform Act...
s.sch008 (1) Section 131B (market studies and the making of decisions...
s.sch008 (1) Section 133A (functions to be exercised by CMA groups)...
s.sch008 In section 136 (investigations and reports on market investigation references),...
s.sch008 (1) Section 139 (public interest intervention by the Secretary of...
s.sch008 (1) Section 140 (intervention notices under section 139(1)) is amended...
s.sch008 In section 150 (power of veto of Secretary of State),...
s.sch008 For section 154 (and the italic heading immediately before it)...
s.sch008 (1) Section 155 (undertakings in lieu: procedural requirements) is amended...
s.sch009 Part 4 of EA 2002 (market studies and market investigations)...
s.sch009 (1) In section 169 (certain duties of relevant authorities to...
s.sch009 In section 172 (further publicity requirements: Part 4), in subsection...
s.sch009 (1) Section 133A (functions to be exercised by CMA groups)...
s.sch009 (1) Section 138A (time-limits for discharging duty under section 138)...
s.sch009 After section 161A (acceptance of enforcement undertakings: Part 4) (inserted...
s.sch009 In section 165 (procedural requirements for certain undertakings and orders:...
s.sch009 (1) Section 167 (rights to enforce undertakings and orders under...
s.sch009 (1) Section 167A (enforcement of enforcement undertakings and orders: imposition...
s.sch009 (1) In section 167B (penalties under section 167A: amount) (inserted...
s.sch010 In Part 1 of CA 1998 (competition), Chapter 3 (investigation...
s.sch010 (1) Section 40B (statement of policy on penalties) is amended...
s.sch010 (1) Section 42 (offences) is amended as follows.
s.sch010 In section 43 (destroying or falsifying documents), after subsection (1)...
s.sch010 In section 44 (false or misleading information), after subsection (2)...
s.sch010 In Part 3 of EA 2002 (mergers), Chapter 5 (supplementary:...
s.sch010 (1) Section 110 (enforcement of powers under section 109: general)...
s.sch010 (1) Section 110A (restriction on powers to impose penalties under...
s.sch010 (1) Section 111 (penalties) is amended as follows.
s.sch010 (1) Section 112 (penalties: main procedural requirements) is amended as...
s.sch010 (1) Section 113 (payment and interest by instalments) is amended...
s.sch010 (1) In section 26 (investigations: powers to require documents and...
s.sch010 (1) Section 114 (appeals in relation to penalties) is amended...
s.sch010 (1) Section 115 (recovery of penalties) is amended as follows....
s.sch010 (1) Section 116 (statement of policy) is amended as follows....
s.sch010 (1) Section 117 (false or misleading information) is amended as...
s.sch010 In section 120 (review of decisions under Part 3), in...
s.sch010 In Part 4 of EA 2002 (market studies and market...
s.sch010 (1) Section 174A (enforcement of powers under section 174: general)...
s.sch010 (1) Section 174B (restriction on powers to impose penalties under...
s.sch010 (1) Section 174D (penalties) is amended as follows.
s.sch010 (1) In section 26A (investigations: power to ask questions), subsection...
s.sch010 (1) Section 174E (statement of policy on penalties) is amended...
s.sch010 In section 179 (review of decisions under Part 4), in...
s.sch010 (1) Section 180 (offences) is amended as follows.
s.sch010 In section 183 (interpretation: Part 4), in subsection (1), at...
s.sch010 In section 184 (index of defined expressions: Part 4), at...
s.sch010 In section 27 (power to enter business premises without a...
s.sch010 (1) In section 29 (entry of premises under warrant: supplementary),...
s.sch010 (1) In section 40ZD (information relating to transferred EU anti-trust...
s.sch010 For the italic heading before section 40A substitute— Civil sanctions:...
s.sch010 Before section 40A (but after the italic heading substituted by...
s.sch010 (1) Section 40A (penalties: failure to comply with requirements) is...
s.sch011 In Part 1 of CA 1998 (competition), Chapter 3 (investigation...
s.sch011 For section 94A substitute— Enforcement of undertakings and orders: imposition...
s.sch011 (1) Section 94B (statement of policy in relation to powers...
s.sch011 In section 120 (review of decisions under Part 3), in...
s.sch011 In Part 4 of EA 2002 (market studies and market...
s.sch011 (1) Section 133A (functions to be exercised by CMA groups)...
s.sch011 After section 161 insert— Acceptance of enforcement undertakings: Part 4...
s.sch011 In section 179 (review of decisions under Part 4), in...
s.sch011 In section 31A (commitments), after subsection (2) insert—
s.sch011 In the italic heading before section 32, at the end...
s.sch011 In Part 3 of EA 2002 (mergers), Chapter 4 (enforcement)...
s.sch011 (1) Section 34C (functions to be exercised by CMA groups)...
s.sch011 (1) Section 89 (subject-matter of undertakings) is amended as follows....
s.sch012 The Civil Aviation Authority (CAA)
s.sch012 The Northern Ireland Authority for Utility Regulation
s.sch012 (1) Article 23 of the Gas (Northern Ireland) Order 1996...
s.sch012 (1) Article 46 of the Electricity (Northern Ireland) Order 1992...
s.sch012 The Office of Communications (OFCOM)
s.sch012 (1) Section 370 (functions of OFCOM under Part 4 of...
s.sch012 (1) Section 371 (functions of OFCOM under CA 1998) is...
s.sch012 (1) Section 392 (penalties imposed by OFCOM) is amended as...
s.sch012 The Office of Gas and Electricity Markets (Ofgem)
s.sch012 (1) Section 36A of the Gas Act 1986 (functions of...
s.sch012 The Office of Rail and Road (ORR)
s.sch012 (1) Section 60 (functions of the CAA under Part 4...
s.sch012 The Payment Systems Regulator
s.sch012 (1) Section 59 (functions of the Payment Systems Regulator under...
s.sch012 (1) Section 61 (functions of the Payment Systems Regulator under...
s.sch012 The Water Services Regulation Authority (Ofwat)
s.sch012 In section 61 (functions of the CAA under Part 4...
s.sch012 (1) Section 62 (functions of the CAA under CA 1998)...
s.sch012 In section 63 (functions of the CAA under CA 1998:...
s.sch012 (1) Section 86 of the Transport Act 2000 (functions of...
s.sch012 The Financial Conduct Authority (FCA)
s.sch012 (1) Section 234I (functions of the FCA under Part 4...
s.sch012 (1) Section 234J (functions of the FCA under CA 1998)...
s.sch013 Service of documents etc
s.sch013 In section 43(3A) of the Electricity Act 1989 (functions of...
s.sch013 In section 36A(3A) of the Gas Act 1986 (functions of...
s.sch013 In Article 29(5) of the Water and Sewerage Services (Northern...
s.sch013 In Article 23(3A) of the Gas (Northern Ireland) Order 1996...
s.sch013 In Article 46(3A) of the Electricity (Northern Ireland) Order 1992...
s.sch013 Extra-territoriality of notices under CA 1998 and EA 2002
s.sch013 In Chapter 5 of Part 3 of EA 2002 (mergers:...
s.sch013 In Chapter 4 of Part 4 of EA 2002 (market...
s.sch013 In Part 1 of CA 1998, in Chapter 3 (investigation...
s.sch013 In section 61(4) of the Financial Services (Banking Reform) Act...
s.sch013 In section 62(4) of the Civil Aviation Act 2012 (functions...
s.sch013 In section 371(3) of the Communications Act 2002 (functions of...
s.sch013 In section 86(4)(b) of the Transport Act 2000 (functions of...
s.sch013 In section 234J(4) of the Financial Services and Markets Act...
s.sch013 In section 67(3A) of the Railways Act 1993 (functions of...
s.sch013 In section 31(4A) of the Water Industry Act 1991 (functions...
s.sch014 Orders and regulations under CA 1998
s.sch014 Orders and regulations under Part 3 of EA 2002
s.sch014 Orders and regulations under Part 4 of EA 2002
s.sch017 Introductory
s.sch017 Penalties for non-compliance with information notices
s.sch017 Extra-territorial application in relation to notices
s.sch017 Means of giving notices
s.sch017 Access to documents
s.sch017 Meaning of “firm”
s.sch018 Estate Agents Act 1979
s.sch018 Regulatory Enforcement and Sanctions Act 2008
s.sch018 Consumer Rights Act 2015
s.sch018 Companies Act 1985
s.sch018 Enterprise Act 2002
s.sch018 Omit Part 8 (including Schedule 13).
s.sch018 In section 238 (information), in subsection (1), in paragraph (a)...
s.sch018 In section 243 (overseas disclosures), in subsection (3)(a) for the...
s.sch018 In Schedule 14 (provisions about disclosure of information) at the...
s.sch018 In Schedule 15 (enactments conferring functions) at the appropriate place...
s.sch018 Companies Act 2006
s.sch019 Interpretation
s.sch019 General rules
s.sch019 Rules applicable to continuing conduct
s.sch019 Rules applicable to undertakings given to enforcers under the old law
s.sch019 Information notices under Schedule 5 to CRA 2015
s.sch019 Further provision
s.sch020 Stating or otherwise creating the impression that a product can...
s.sch020 Presenting rights given to consumers by law as a distinctive...
s.sch020 Using editorial content in the media to promote a product...
s.sch020 (1) Submitting, or commissioning another person to submit or write—...
s.sch020 Making a materially inaccurate claim concerning the nature and extent...
s.sch020 Claiming that the trader is about to cease trading or...
s.sch020 Claiming that products are able to facilitate winning in games...
s.sch020 (1) Falsely claiming that a product is able to—
s.sch020 Providing (including passing on) materially inaccurate information about market conditions...
s.sch020 Describing a product as “gratis”, “free”, “without charge” or similar...
s.sch020 Creating the impression that the consumer cannot leave the premises...
s.sch020 Ignoring a request from a consumer to leave or not...
s.sch020 Requiring a consumer who wishes to claim on an insurance...
s.sch020 Explicitly telling a consumer that if the consumer does not...
s.sch020 Claiming that a trader, a trader’s commercial practice, or a...
s.sch020 (1) Making an invitation to purchase products at a specified...
s.sch020 Making an invitation to purchase products at a specified price...
s.sch020 Falsely stating that a product will only be available for...
s.sch020 Falsely claiming or creating the false impression that an after-sales...
s.sch021 Administration of Justice Act 1970 (c. 31)
s.sch021 Companies Act 2006 (c. 46)
s.sch021 Regulatory Enforcement and Sanctions Act 2008 (c. 13)
s.sch021 Consumer Rights Act 2015 (c. 15)
s.sch021 Online Safety Act 2023 (c. 50)
s.sch021 Trade Descriptions Act 1968 (c. 29)
s.sch021 Hallmarking Act 1973 (c. 43)
s.sch021 Prescription and Limitation (Scotland) Act 1973 (c. 52)
s.sch021 Companies Act 1985 (c. 6)
s.sch021 Copyright, Designs and Patents Act 1988 (c. 48)
s.sch021 Trade Marks Act 1994 (c. 26)
s.sch021 Enterprise Act 2002 (c. 40)
s.sch021 Licensing Act 2003 (c. 17)
s.sch022 Utilities
s.sch022 Package holidays etc
s.sch022 Timeshares etc
s.sch022 Childcare (including school age education)
s.sch022 Gambling contracts
s.sch022 Insurance and financial services
s.sch022 Medical prescriptions etc.
s.sch022 (1) A contract for the supply of goods, services or...
s.sch022 Contracts regulated by OFCOM
s.sch022 (1) A contract for the supply of a premium rate...
s.sch022 In paragraphs 5 and 6, “OFCOM” means the Office of...
s.sch022 Rent of residential accommodation
s.sch022 Delivery of foodstuffs etc. by micro-entity
s.sch023 The information referred to in section 256(1)(a) is as follows....
s.sch023 The period within which reminder notices in relation to the...
s.sch023 A summary of— (a) the consumer’s right to cancel the...
s.sch023 The information referred to in section 256(1)(b) is as follows....
s.sch023 The information set out in Part 1 of this Schedule....
s.sch023 The main characteristics of the goods, services or digital content,...
s.sch023 (1) The identity of the trader and the identity of...
s.sch023 (1) The business address and, if different, the service address...
s.sch023 In relation to any other person on whose behalf the...
s.sch023 All additional delivery charges and any other costs or, where...
s.sch023 The arrangements for payment, delivery, performance, and the time by...
s.sch023 If section 254(2) applies to the contract—
s.sch023 The trader’s complaint handling policy.
s.sch023 The following information about any right the consumer has to...
s.sch023 A reminder of the statutory rights of the consumer under...
s.sch023 (1) The existence and conditions of after-sale customer assistance, after-sales...
s.sch023 (1) The existence of relevant codes of conduct and how...
s.sch023 The existence and the conditions of deposits or other financial...
s.sch023 (1) The functionality, including applicable technical protection measures, of digital...
s.sch023 The possibility of having recourse to an out-of-court complaint and...
s.sch023 The information referred to in section 259(1)(a) (information that must...
s.sch023 If section 254(3) applies to the contract—
s.sch023 That the consumer will become liable for the renewal payment...
s.sch023 The date (“the renewal date”) on which the consumer will...
s.sch023 The amount of the previous renewal payment for which the...
s.sch023 If the renewal payment to which the notice relates is...
s.sch023 If, having not brought the contract to an end before...
s.sch023 The amount of any payments equivalent to those mentioned in...
s.sch023 If the payments mentioned in paragraph 34 are (or may...
s.sch023 The minimum total amount for which the consumer will become...
s.sch023 The date on which the consumer will become liable for...
s.sch023 The steps that the consumer may take to bring the...
s.sch023 The frequency with which the consumer will become liable for...
s.sch023 If different to the information referred to in paragraph 4,...
s.sch023 The minimum total amount for which the consumer will become...
s.sch023 Whether the contract provides for— (a) any changes to the...
s.sch024 Regulated financial services activity
s.sch024 Arrangements for the supply of utilities
s.sch024 Contracts regulated by OFCOM
s.sch024 Contracts for prepaid passenger transport services
s.sch024 Small businesses
s.sch024 Childcare voucher schemes
s.sch024 Package holidays etc.
s.sch025 In this Schedule— “approved estate agents redress scheme” means an...
s.sch026 “Procedures”, in relation to ADR, means any rules, requirements or...
s.sch026 “Dispute” means a consumer contract dispute.
s.sch026 The following provisions have effect for the interpretation or application...
s.sch026 The accreditation criteria only apply to the ADR provider so...
s.sch027 Prescription and Limitation (Scotland) Act 1973
s.sch027 Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (SI 2015/542)
s.sch027 Limitation Act 1980
s.sch027 Foreign Limitation Periods Act 1984
s.sch027 Limitation (Northern Ireland) Order 1989 (S.I. 1989/1339 (N.I. 11))
s.sch027 Financial Services and Markets Act 2000
s.sch027 Enterprise Act 2002
s.sch027 Regulatory Enforcement and Sanctions Act 2008
s.sch027 Equality Act 2010
s.sch027 Consumer Rights Act 2015
s.sch028 Amendments to Part 3 of EA 2002
s.sch028 (1) Section 25B (duty to preserve documents relevant to investigations)...
s.sch028 In section 40A (penalties: amount), in subsection (7), after paragraph...
s.sch028 In section 110A (restriction on powers to impose penalties under...
s.sch028 In section 111 (penalties: amount) (as amended by paragraph 17...
s.sch028 (1) Section 120 (reviews of decisions under Part 3) is...
s.sch028 Amendment to Part 9 of EA 2002
s.sch028 In Schedule 14 to EA 2002 (specified functions), at the...
s.sch028 In Schedule 15 to EA 2002 (enactments conferring functions), at...
s.sch028 Amendments to CA 1998
s.sch028 (1) Section 25A (power of CMA to publish notice of...
s.sch029 The Civil Aviation Authority (CAA)
s.sch029 The Payment Systems Regulator
s.sch029 The Financial Conduct Authority (FCA)
s.sch029 The Office of Communications (OFCOM)
s.sch030 Competition Act 1980 (c. 21)
s.sch030 Electricity Act 1989 (c. 29)
s.sch030 Water Industry Act 1991 (c. 56)
s.sch030 (1) Section 14B (references under section 14: powers of investigation)...
s.sch030 (1) Section 16B (CMA’s power of veto following report: supplementary)...
s.sch030 (1) Section 17M (references under section 17K: powers of investigation)...
s.sch030 (1) Section 17Q (section 17P: supplementary) is amended as follows....
s.sch030 In Part 2 of Schedule 15 (enactments etc in respect...
s.sch030 Railways Act 1993 (c. 43)
s.sch030 (1) Section 13B (references under section 13: application of EA...
s.sch030 (1) Section 15C (sections 15A and 15B: supplementary) is amended...
s.sch030 In section 11B(1) (references under section 11: powers of investigation...
s.sch030 In section 145 (general restrictions on disclosure of information), in...
s.sch030 Schedule 4A (review of access charges by the Office of...
s.sch030 (1) Paragraph 10A (references under paragraph 9: application of EA...
s.sch030 (1) Paragraph 15 (paragraphs 13 and 14: supplementary) is amended...
s.sch030 Coal Industry Act 1994 (c. 21)
s.sch030 Greater London Authority Act 1999 (c. 29)
s.sch030 Utilities Act 2000 (c. 27)
s.sch030 Transport Act 2000 (c. 38)
s.sch030 Communications Act 2003 (c. 21)
s.sch030 Wireless Telegraphy Act 2006 (c. 36)
s.sch030 In section 11C(1) (references under section 11: further supplementary provisions),...
s.sch030 Companies Act 2006 (c. 46)
s.sch030 Legal Services Act 2007 (c. 29)
s.sch030 Postal Services Act 2011 (c. 5)
s.sch030 Civil Aviation Act 2012 (c. 19)
s.sch030 Energy (Northern Ireland) Order 2003 (S.I. 2003/419 (N.I. 6))
s.sch030 In Article 63 (general restrictions on disclosure of information), in...
s.sch030 (1) In Schedule 2 (orders altering licensable activities), paragraph 5...
s.sch030 Water Services etc. (Scotland) Act 2005 (Consequential Provisions and Modifications) Order 2005 (S.I. 2005/3172)
s.sch030 (1) Article 5 (references: powers of investigation) is amended as...
s.sch030 (1) Article 10 (Article 9: supplementary) is amended as follows....
s.sch030 In section 11D(7) (interim orders), in paragraph (d), after “penalties)”...
s.sch030 Water and Sewerage Services (Northern Ireland) Order 2006 (S.I. 2006/3336 (N.I. 21))
s.sch030 (1) Article 23 (references under Article 21: powers of investigation)...
s.sch030 (1) Article 27 (CMA’s power of veto following report: supplementary)...
s.sch030 In Article 265 (restrictions on disclosure of information), in paragraph...
s.sch030 Postal Services (Appeals to the Competition Commission) (Investigations and Extension of Time Limits) Order 2011 (S.I. 2011/2749)
s.sch030 Postal Services Act 2011 (Disclosure of Information) Order 2012 (S.I. 2012/1128)
s.sch030 Telecommunications Act 1984 (c. 12)
s.sch030 Companies Act 1985 (c. 6)
s.sch030 Airports Act 1986 (c. 31)
s.sch030 Gas Act 1986 (c. 44)
s.sch030 Water Act 1989 (c. 15)

Help complying

Guvnor’s practical routes through this instrument.

Consumer rights compliance checklist

Quick compliance check for traders selling goods, services, or digital content to consumers. Covers quality standards, remedies, distance selling, unfair terms, and …

Start using AI responsibly in your business

End-to-end learning path for businesses adopting AI: understanding the regulatory landscape, assessing obligations, setting up governance, managing specific risks around data, bias, …

AI compliance quick check

Rapid AI compliance self-assessment: identify AI systems, map to regulators, flag critical obligations, confirm key safeguards in place.

Handling customer refund disputes

When a customer demands a refund, what are your legal obligations? This guide helps you determine whether the customer is entitled to …

Understanding consumer rights law for traders

Learn your legal obligations when selling goods, services, or digital content to consumers. Covers the Consumer Rights Act 2015 quality standards, tiered …

Responding to an AI regulatory investigation

What to do when a UK regulator investigates your AI system: ICO enforcement, FCA investigation, EHRC inquiry, CMA review. Covers immediate steps, …

App store and digital platform regulation

How the Digital Markets Act and CMA regulation affects large digital platforms and app store operators. Covers Strategic Market Status, conduct requirements, …

Avoid unfair trading practices in retail

Understand unfair trading rules under the Digital Markets, Competition and Consumers Act 2024 (which replaced the CPRs 2008 from 6 April 2025). …

Handle customer complaints and disputes

Set up an effective complaint handling process and understand your obligations around Alternative Dispute Resolution (ADR). Since 6 April 2026 you must …

Prepare for CMA enforcement action

What to expect if the Competition and Markets Authority or Trading Standards investigates your business for consumer protection breaches. Covers the investigation …

Start a subscription business

Guide to setting up a recurring revenue business covering pricing tiers, payment processing, legal requirements, churn management, and customer retention.

Subscription and auto-renewal compliance

Understand the new DMCC Act 2024 rules on subscription contracts. Covers pre-contract information, renewal reminders, easy cancellation requirements, and cooling-off periods on …

33 more guides that reference this instrument

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.