| Guvnor

Enforced by: Ofcom
Status: Amended (in force with amendments)
Penalty ceiling: Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Operator7

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Operator — also bound by 746 other Acts

Regulation (EU) No 965/2012 (Air Operations) 203 duties

Commission Implementing Regulation (EU) 2018/2066 of 19 December 2018 on the monitoring and reporting of greenhouse gas emissions pursuant to Directive 2003/87/EC of the European Parliament and of the Council and amending Commission Regulation (EU) No 601/2012 (Text with EEA relevance) 121 duties

Commission Regulation (EU) No 601/2012 of 21 June 2012 on the monitoring and reporting of greenhouse gas emissions pursuant to Directive 2003/87/EC of the European Parliament and of the Council (Text with EEA relevance) (repealed) 112 duties

Space Industry Regulations 2021 76 duties

Regulation (EU) 2016/429 of the European Parliament and of the Council of 9 March 2016 on transmissible animal diseases and amending and repealing certain acts in the area of animal health (‘Animal Health Law’) (Text with EEA relevance) 66 duties

What it requires

Sections creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

Part 1

Introductory

0 of 4 sections shown

4 other sections in this Part — procedural and definitional

s.001 The Director General of Telecommunications.

s.002 Abolition of British Telecommunications’ exclusive privilege.

s.003 General duties of Secretary of State and Director.

s.004 Meaning of “telecommunication system” and related expressions.

Part 2

Provision of Telecommunication Services

7 of 61 sections shown

s.027 Standards of performance in individual cases. Regulated

Meet prescribed performance standards for individual customersOperator

s.027 Information with respect to levels of performance. Regulated

Provide performance and compensation data to Ofcom when requestedOperator

s.027 Information to be given to customers about overall performance. Regulated

Inform customers about overall performance standards and levelsOperator

s.027 Procedures for dealing with complaints. Regulated

Set up a complaint procedure for customers and get Ofcom approvalOperator

s.027 Billing disputes. Regulated

Inform customers 28 days before court action over disputed billsOperator

s.027 Deposits. Regulated

Establish deposit criteria and protect disabled customersOperator

s.027 Disconnections. Regulated

Do not disconnect a customer for genuinely disputed chargesOperator

54 other sections in this Part — procedural and definitional

s.005 Prohibition on running unlicensed systems.

s.006 Exceptions to section 5.

s.007 Power to license systems.

s.007 Licensing procedures

s.008 Special provisions applicable to certain licences.

s.009 Public telecommunication systems.

s.010 The telecommunications code.

s.011 Provisions supplementary to section 10.

s.012 Modification of licence conditions by agreement.

s.012 Agreement required for the purposes of section 12.

s.013 Licence modification references to Commission.

s.013 References under section 13: time limits

s.013 References under section 13: powers of investigation

s.014 Reports on licence modification references.

s.015 Modification of licence conditions following report.

s.016 Securing compliance with licence conditions.

s.017 Procedural requirements.

s.018 Validity and effect of orders.

s.019 Register of licences and orders.

s.020 Approval of contractors.

s.021 Register of approved contractors.

s.022 Approval etc. of apparatus.

s.023 Register of approved apparatus etc.

s.024 Approval etc. of meters.

s.025 Delegation of functions under sections 22 and 24.

s.026 Grants and loans to persons exercising certain functions.

s.027 Recognition of bodies representing consumers etc.

s.027 Overall standards of performance.

s.027 Disputes about discrimination etc. in fixing charges.

s.027 Complaints about deposits.

s.027 Enforcement of standards of performance, etc.

s.027 Definitions for sections 27A to 27K.

s.028 Information etc. to be marked on or to accompany telecommunication apparatus.

s.029 Information etc. to be given in advertisements.

s.030 Enforcement provisions.

s.031 Rating in England and Wales.

s.032 Rating in Scotland.

s.033 Rating in Northern Ireland.

s.034 Compulsory purchase of land in England and Wales.

s.035 Compulsory purchase of land in Scotland.

s.036 Compulsory purchase of land in Northern Ireland.

s.037 Entry, for exploratory purposes, on land in England and Wales.

s.038 Entry, for exploratory purposes, on land in Scotland.

s.039 Entry, for exploratory purposes, on land in Northern Ireland.

s.040 Acquisition of land by agreement.

s.041 Purchase of Duchy of Lancaster land.

s.042 Fraudulent use of telecommunication system.

s.042 Possession or supply of anything for fraudulent purpose in connection with use of telecommunication system.

s.043 Improper use of public telecommunication system.

s.044 Modification etc. of messages.

s.045 Disclosure of messages etc.

s.046 Assaults etc. on persons engaged in the business of public telecommunications operator.

s.046 Powers to make regulations.

s.046 Appeals

Part 3

Other Functions of Director

0 of 9 sections shown

9 other sections in this Part — procedural and definitional

s.047 General functions.

s.048 Publication of information and advice.

s.049 Investigation of complaints.

s.050 Functions under 1973 and 1980 Acts.

s.051 Co-ordination of functions under Part II and wireless telegraphy functions.

s.052 Power to give assistance in relation to certain proceedings.

s.053 Power to require information etc.

s.054 Power to establish advisory bodies.

s.055 Annual and other reports.

Part 4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

0 of 1 section shown

1 other section in this Part — procedural and definitional

s.056 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Part 5

Transfer of Undertaking of British Telecommunications

0 of 14 sections shown

14 other sections in this Part — procedural and definitional

s.060 Vesting of property etc. of British Telecommunications in a company nominated by the Secretary of State.

s.061 Initial Government holding in the successor company.

s.062 Conversion of certain loans transferred to the successor company.

s.063 Government investment in securities of the successor company.

s.064 Exercise of Secretary of State’s functions through nominees.

s.065 Target investment limit for Government shareholding.

s.066 Financial structure of the successor company.

s.067 Temporary restrictions on successor company’s borrowings etc.

s.068 Liability of Secretary of State in respect of liabilities vesting in successor company.

s.069 Dissolution of British Telecommunications.

s.070 Application of law in relation to offer of shares or debentures of the successor company.

s.071 Application of Trustee Investments Act 1961 in relation to investment in the successor company.

s.072 Tax provisions.

s.073 Interpretation of Part V.

Part 6

0 of 19 sections shown

19 other sections in this Part — procedural and definitional

s.074 Restriction on revocation or variation of certain wireless telegraphy licences.

s.075 Alteration of penalties and mode of trial for certain offences under the 1949 Act.

s.076 Arrest without warrant for certain offences under the 1949 Act.

s.077 Substitution of new section for section 7 of the 1967 Act.

s.078 Regulations with respect to resistance to interference.

s.079 Seizure of apparatus and other property used in committing certain offences under the 1949 Act.

s.080 Proceedings in England and Wales or Northern Ireland for forfeiture of restricted apparatus.

s.081 Proceedings in Scotland for forfeiture of restricted apparatus.

s.082 Amendments with respect to forfeiture on conviction.

s.083 Disposal of apparatus and other property seized by virtue of section 79.

s.084 Approval of wireless telegraphy apparatus etc.

s.085 Information etc. to be marked on or to accompany apparatus.

s.086 Information etc. to be given in advertisements.

s.087 Offences under section 85 or 86 due to default of third person.

s.088 Wireless telegraphy functions of Director.

s.089 Abolition of advisory committee.

s.090 Radio interference service.

s.091 Construction of references to conclusion of proceedings.

s.092 Interpretation of Part VI and minor amendments.

Part 7

Miscellaneous and Supplemental

9 of 18 sections shown

s.101 General restrictions on disclosure of information.

amended 46 times (opens in a new tab)

s.102 Offences by bodies corporate.

amended 3 times (opens in a new tab)

s.103 Summary proceedings.

amended 2 times (opens in a new tab)

s.104 Orders and schemes.

amended 4 times (opens in a new tab)

s.106 General interpretation.

amended 7 times (opens in a new tab)

s.107 Application to territorial waters and the continental shelf etc.

amended 5 times (opens in a new tab)

s.108 Extension to the Isle of Man and the Channel Islands.

amended 1 time (opens in a new tab)

s.109 Amendments, transitional provisions and repeals.

amended 5 times (opens in a new tab)

s.110 Short title, commencement and extent.

amended 2 times (opens in a new tab)

9 other sections in this Part — procedural and definitional

s.093 Grants to promote interests of disabled persons.

s.094 Directions in the interests of national security etc.

s.095 Orders under the 1973 and 1980 Acts.

s.096 Prohibitions and restrictions applying to lessees with respect to telecommunications.

s.097 Contributions by local authorities towards provision of facilities.

s.098 Use of certain conduits for telecommunication purposes.

s.099 Power of Post Office to provide telecommunication services etc.

s.100 Membership of British Telecommunications.

s.105 Financial provisions.

Schedules

0 of 196 shown

196 other schedules

s.sch001 There shall be paid to the Director such remuneration, and...

s.sch001 In the case of any such holder of the office...

s.sch001 If, when any person ceases to hold office as the...

s.sch001 . . . . . . . . . ....

s.sch001 In the House of Commons Disqualification Act 1975 in Part...

s.sch001 The Director shall have an official seal for the authentication...

s.sch001 The Documentary Evidence Act 1868 shall have effect as if...

s.sch001 Anything authorised or required by or under this Act or...

s.sch002 (1) In this code, except in so far as the...

s.sch002 (1) Subject to paragraph 3 above and the following provisions...

s.sch002 (1) Subject to the following provisions of this code, the...

s.sch002 (1) Any objection or question which, in accordance with paragraph...

s.sch002 (1) Without prejudice to the following provisions of this code,...

s.sch002 (1) Nothing in the preceding provisions of this code shall...

s.sch002 (1) Where a right conferred by or in accordance with...

s.sch002 (1) This paragraph applies where the operator has completed the...

s.sch002 (1) Where the operator has for the purposes of the...

s.sch002 (1) Where any tree overhangs any streetroad and, in doing...

s.sch002 (1) The agreement in writing of the occupier for the...

s.sch002 (1) Where any electronic communications apparatus is kept installed on,...

s.sch002 (1) Where any person is for the time being entitled...

s.sch002 Without prejudice to the preceding provisions of this code, where...

s.sch002 (1) The following provisions of this paragraph apply where a...

s.sch002 (1) Any notice required to be given by the operator...

s.sch002 Regulation 3 of the Electronic Communications and Wireless Telegraphy Regulation...

s.sch002 Article 60 of the County Courts (Northern Ireland) Order 1980...

s.sch002 (1) This code shall apply in relation to land in...

s.sch002 (1) Except in so far as provision is otherwise made...

s.sch002 (1) Subject to the following provisions of this paragraph, references...

s.sch002 (1) This paragraph applies where— (a) this code has been...

s.sch002 (1) A right conferred in accordance with paragraph 2 above...

s.sch002 (1) Anything done by the operator in exercise of a...

s.sch002 (1) Where the operator requires any person to agree for...

s.sch002 (1) The following provisions of this paragraph apply where the...

s.sch002 (1) The terms and conditions specified by virtue of sub-paragraph...

s.sch002 (1) Where— (a) it is reasonably necessary for the agreement...

s.sch002 (1) The operator shall, for the statutory purposes, have the...

s.sch003 The following subsections shall be substituted for subsection (1) of...

s.sch003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

s.sch003 The following provisions shall not apply where a person is...

s.sch004 (1) In this Schedule and in any enactment amended by...

s.sch004 In section 2(1) of the Telegraph Act 1899 (supplemental provision...

s.sch004 . . . . . . . . . ....

s.sch004 (1) (2) Any telecommunications station or office belonging to, or...

s.sch004 . . . . . . . . . ....

s.sch004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

s.sch004 . . . . . . . . . ....

s.sch004 In subsection (4) of section 194 of the Law of...

s.sch004 (1) For subsection (6) of section 1 of the Roads...

s.sch004 In section 10 of the Public Health Act 1925 (under...

s.sch004 For section 13 of the Bridges Act 1929 (which applies...

s.sch004 A requirement to do what is necessary to inform designated...

s.sch004 . . . . . . . . . ....

s.sch004 For section 71 of the Civil Defence Act (Northern Ireland)...

s.sch004 (1) The Water Act 1945 shall be amended in accordance...

s.sch004 In section 3 of the Acquisition of Land (Authorisation Procedure)...

s.sch004 . . . . . . . . . ....

s.sch004 For subsections (1) and (2) of section 41 of the...

s.sch004 (1) For section 20 of the Special Roads Act 1949...

s.sch004 In section 47 of the Coast Protection Act 1949, for...

s.sch004 (1) In the proviso to section 20(2) of the National...

s.sch004 (1) The Public Utilities Street Works Act 1950 shall be...

s.sch004 (1) The references to British Telecommunications in the following enactments...

s.sch004 . . . . . . . . . ....

s.sch004 In section 6 of the Local Government (Miscellaneous Provisions) Act...

s.sch004 Schedule 4 para.32

s.sch004 For subsection (2) of section 17 of the Lough Neagh...

s.sch004 . . . . . . . . . ....

s.sch004 (1) After section 74 of the Housing Act 1957, in...

s.sch004 (1) For section 17 of the Land Drainage (Scotland) Act...

s.sch004 In section 3 of the Local Government (Omnibus Shelters and...

s.sch004 (1) Section 45 of the Opencast Coal Act 1958 (provisions...

s.sch004 (1) The Flood Prevention (Scotland) Act 1961 shall be amended...

s.sch004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

s.sch004 In section 29B(3) of the Public Health Act 1961 (which...

s.sch004 In section 40 of the Pipe-lines Act 1962 (avoidance of...

s.sch004 (1) In section 67 of the Water Resources Act 1963...

s.sch004 For section 53 of the Harbours Act 1964 (saving for...

s.sch004 (1) In section 25 of the New Towns Act (Northern...

s.sch004 After section 57 of the Housing (Scotland) Act 1966, in...

s.sch004 (1) In section 11(5)(f) of the Countryside (Scotland) Act 1967...

s.sch004 (1) The New Towns (Scotland) Act 1968 shall be amended...

s.sch004 (1) In subsections (4) and (12) of section 41 of...

s.sch004 In section 22(1) of the Sewerage (Scotland) Act 1968 (Part...

s.sch004 In section 30 of the Foreign Enlistment Act 1870 (interpretation),...

s.sch004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

s.sch004 (1) The Roads (Scotland) Act 1970 shall be amended in...

s.sch004 For section 37 of the Harbours Act (Northern Ireland) 1970...

s.sch004 Schedule 4 para.53

s.sch004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

s.sch004 (1) The Electricity Supply (Northern Ireland) Order 1972 shall be...

s.sch004 (1) The power to make a development order under Article...

s.sch004 (1) The Director General of Fair Trading shall consult with...

s.sch004 (1) For paragraph 3 of Schedule 9 to the Drainage...

s.sch004 In article 58 of the Water and Sewerage Services (Northern...

s.sch004 . . . . . . . . . ....

s.sch004 (1) In section 16(6) of the Consumer Credit Act 1974...

s.sch004 (1) After section 36 of the Housing (Scotland) Act 1974,...

s.sch004 . . . . . . . . . ....

s.sch004 For subsection (8) of section 10 of the Scottish Development...

s.sch004 . . . . . . . . . ....

s.sch004 In section 41(1)(a) of the Restrictive Trade Practices Act 1976...

s.sch004 (1) In section 23(4) of the Land Drainage Act 1976...

s.sch004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

s.sch004 . . . . . . . . . ....

s.sch004 In section 28(1) of the Land Registration (Scotland) Act 1979...

s.sch004 In section 10(3)(a) of the Estate Agents Act 1979 (exceptions...

s.sch004 (1) In subsection (2)(a) of section 19 of the 1980...

s.sch004 (1) Schedule 4 to the Water (Scotland) Act 1980 (provisions...

s.sch004 (1) Schedule 28 to the Local Government, Planning and Land...

s.sch004 (1) The Highways Act 1980 shall be amended in accordance...

s.sch004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

s.sch004 (1) The New Towns Act 1981 shall be amended in...

s.sch004 . . . . . . . . . ....

s.sch004 (1) At the end of section 28 of the Acquisition...

s.sch004 In section 3 of the Broadcasting Act 1981 (powers of...

s.sch004 (1) After Article 159 of the Housing (Northern Ireland) Order...

s.sch004 In Article 2(2) of the Planning Blight (Compensation) (Northern Ireland)...

s.sch004 In section 48(7)(b) of the Civil Aviation Act 1982 (by...

s.sch004 In section 1 of the Cinematograph (Amendment) Act 1982 (extension...

s.sch004 (1) In the London Overground Wires etc. Act 1933—

s.sch004 (1) The enactments specified in the following Table (which penalise...

s.sch004 (1) Nothing in— (a) the London Building Acts 1930 to...

s.sch004 (1) A provision to which this paragraph applies which refers...

s.sch004 . . . . . . . . . ....

s.sch004 Nothing in a local Act passed after but in the...

s.sch005 (1) Subject to the following provisions of this paragraph, a...

s.sch005 A direction given, or having effect as if given, under...

s.sch005 Nothing done, on or after the appointed day, under, and...

s.sch005 (1) Where immediately before the appointed day British Telecommunications—

s.sch005 Nothing in this Act shall affect the operation of section...

s.sch005 Subject to paragraph 4 above and paragraph 26 below, nothing...

s.sch005 Nothing in this Act shall affect the operation of section...

s.sch005 Subject to paragraph 49 below, nothing in this Act shall...

s.sch005 Subject to paragraph 50 below, nothing in this Act shall...

s.sch005 (1) An approval issued under section 16(2) of the 1981...

s.sch005 A licence granted under section 7 of this Act to...

s.sch005 An order made under section 9(1) of this Act which...

s.sch005 An approval given under section 20(1) of this Act which...

s.sch005 An approval given, or having effect as if given, under...

s.sch005 An approval given under section 24(1) of this Act which...

s.sch005 A recognition given under section 27(1) of this Act which...

s.sch005 An order made, or having effect as if made, under...

s.sch005 A compulsory purchase order made, or having effect as if...

s.sch005 An application for a vesting order made, or having effect...

s.sch005 An authorisation given, or having effect as if given, by...

s.sch005 (1) An order made under section 17 of the 1981...

s.sch005 An order made under section 57 of this Act which...

s.sch005 A licence granted under section 58 of this Act to...

s.sch005 An undertaking given, or having effect as if given, to...

s.sch005 A direction given, or having effect as if given, to...

s.sch005 (1) For the purposes of authorising the making, in relation...

s.sch005 Where immediately before the transfer date there is in force...

s.sch005 (1) Except as otherwise provided by the foregoing provisions of...

s.sch005 (1) It is hereby declared for the avoidance of doubt...

s.sch005 (1) It shall be the duty of British Telecommunications and...

s.sch005 (1) During the transitional period it shall be the duty...

s.sch005 An order made, or having effect as if made, by...

s.sch005 (1) Notwithstanding the repeal of subsection (12) of section 6...

s.sch005 For the purpose of enabling anything which, on the transfer...

s.sch005 (1) Subject to sub-paragraph (2) below, nothing in this Act...

s.sch005 Nothing in this Act shall affect the operation of any...

s.sch005 Nothing in this Act shall affect the operation of section...

s.sch005 Where by virtue of anything done before the transfer date,...

s.sch005 (1) Section 6(2) of the Commonwealth Telegraph Act 1949 shall...

s.sch005 (1) Nothing in this Act shall affect the validity of...

s.sch005 (1) Where an asset, or the right to receive an...

s.sch005 An order under section 19 of the Local Government Act...

s.sch005 A compulsory purchase order made under section 38 or 39...

s.sch005 An order under section 6 of the Local Government (Scotland)...

s.sch005 (1) Where a distribution is proposed to be declared during...

s.sch005 An application for a vesting order made under section 40...

s.sch005 An authorisation given by British Telecommunications under section 41, 42...

s.sch005 (1) An order made under section 89 of the Post...

s.sch005 An undertaking given, or having effect as if given, under...

s.sch006 (1) For the purpose of making, in relation to agreements...

s.sch006 The excepted case stated in paragraph 16 of Schedule 5...

s.sch006 (1) The reference in paragraph 18(1) of Schedule 5 to...

s.sch006 (1) The reference in paragraph 19(1) of Schedule 5 to...

s.sch006 The first and third references in paragraph 20(2) of Schedule...

s.sch006 Nothing in this Schedule shall affect the operation of Schedule...

s.sch006 Any reference to an agreement to which Schedule 5 applies...

s.sch006 Except in a case where it falls to be modified...

s.sch006 The reference in paragraph 4 of Schedule 5 to paragraph...

s.sch006 The excepted case stated in paragraph 6 of Schedule 5...

s.sch006 (1) The reference in paragraph 8(2) of Schedule 5 to...

s.sch006 (1) The reference in paragraph 9(1) of Schedule 5 to...

s.sch006 The third reference in paragraph 10(2) of Schedule 5 to...

s.sch006 The reference in paragraph 14 of Schedule 5 to paragraph...

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.

Telecommunications Act 1984

Does it bind you?

Other Acts binding the same actors

What it requires

Introductory

Provision of Telecommunication Services

Other Functions of Director

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transfer of Undertaking of British Telecommunications

Miscellaneous and Supplemental

Schedules