Overview
The UK uses a general authorisation framework rather than individual licensing for electronic communications. This means you can provide services without prior approval, but must comply with general conditions set by Ofcom.
General Conditions include
- GC A: Regulatory contacts and network security
- GC B: Contract requirements and complaints handling
- GC C: Number portability and calling line identification
- GC D: Consumer protection rules
Notification requirement
Before providing services, you should notify Ofcom (via online form). This enables Ofcom to maintain its register of providers and facilitates administration of telephone numbers.
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Review General Conditions
Review Ofcom's General Conditions to understand your obligations
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Complete notification form
Complete Ofcom's online notification form before providing services
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Implement compliant contracts
Implement compliant contracts with customers
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Set up complaints handling
Set up complaints handling procedures meeting Ofcom standards
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Apply for telephone numbers
Apply for telephone number allocations if providing voice services
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Comply with emergency call access
Comply with emergency call access requirements (999/112)
Notify Ofcom of electronic communications services (opens in a new tab)
Legal basis
Primary legislation and key regulations
Read it on legislation.gov.uk (opens in a new tab) legislation.gov.ukOfficial guidance
Refresher messaging on Silent and Abandoned Calls (opens in a new tab)
Ofcom
Electronic Communications Code: Template Notices (opens in a new tab)
Ofcom
Electronic Communications Code: rights and obligations (opens in a new tab)
Ofcom
Statement: General policy on ensuring compliance with security duties (opens in a new tab)
Ofcom