Appointments
- Offer and keep appointments for customer premises visits Distributor
UK Statutory Instrument
2015
United Kingdom
The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015
At a glance
Enforced by
What's here
10 compliance obligations
Who this Act binds
Business-side actors with duties under this Act, ranked by how often they appear.
- Distributor 10
Other Acts binding the same actors
For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.
Distributors also bound by 177 other Acts (top 5 shown)
- The Marketing of Fruit Plant and Propagating Material (England) Regulations 2017 2017 28 duties
- The Marketing of Fruit Plant and Propagating Material (Wales) Regulations 2017 2017 26 duties
- The Marketing of Fruit Plant and Propagating Material Regulations (Northern Ireland) 2017 2017 25 duties
- Electricity Safety, Quality and Continuity Regulations 2002 2002 21 duties
- THE ELECTRICITY SAFETY, QUALITY AND CONTINUITY REGULATIONS (NORTHERN IRELAND) 2012 2012 19 duties
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Faulty meters
- Investigate and fix faulty meters within 5 working days Distributor
Faulty prepayment meters
- Respond to faulty prepayment meter reports within 3–4 hours Distributor
Investigation of smart meters not operating as intended
- Investigate customer reports of faulty smart meters within 5 working days Distributor
Reconnection
- Reconnect gas or electricity supply within 24 hours after payment or repayment plan Distributor
Provision of a final bill
- Issue final bill within 6 weeks when customer leaves Distributor
Credit balances
- Refund outstanding credit balances within 10 working days of final bill Distributor
Distributed payments
- Pass on distributed payments to customers within 10 working days Distributor
Suppliers’ payment obligations
- Pay £40 compensation for missed service standards within 10 working days Distributor
Statement of obligations
- Maintain and provide a statement of performance standards Distributor
Browse 27 other sections — procedural / definitional / commencement
Citation, commencement, transitional and savings provisions
Determination of disputes
General interpretation
Timetable for the determination of individual disputes
Procedure for the determination of individual disputes
Determination of multiple disputes
Timetable for determination of multiple disputes
Identification of erroneous transfers
Investigation of erroneous transfers
Resolution of erroneous transfers
Obligation to complete a supplier transfer
Avoidance of erroneous transfers
Procedure for the determination of multiple disputes
Written statements
Production of documents and other evidence
Exemptions and limitations to supplier payment obligations
Oral hearings
Customer representatives for multiple disputes
Dispute resolution
Collection of information in multiple disputes
Amendment of the Gas (Standards of Performance) Regulations 2005
Payments to customers
Amendment of the Gas (Standards of Performance) (Amendment) Regulations 2008
Set-off
Amendment of the Electricity (Standards of Performance) Regulations 2015
Costs
Interpretation
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
Office of Gas and Electricity Markets
Regulates gas and electricity markets in Great Britain. Issues licences for generation, transmission, distribution, and supply. Protects consumers and promotes competition. Also …
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Browse legislation
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Regulators
Learn more about the bodies that enforce this legislation.