UK Statutory Instrument SI 2009/2999 United Kingdom

The Provision of Services Regulations 2009

Read it on legislation.gov.uk (opens in a new tab)
Status
In Force
Penalty ceiling
Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Trader4 Any Person2

Plus 13 duties on the regulator, Crown ministers and public bodies — folded into the section list below.

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Trader — also bound by 825 other Acts
Companies Act 2006 243 duties
Companies Act 1985 85 duties
Any Person — also bound by 2340 other Acts

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

Part 1

INTRODUCTORY

0 of 6 sections shown
6 other sections in this Part — procedural and definitional
s.001 Citation and commencement
s.002 “Service”
s.003 “Competent authority”
s.004 Interpretation: general
s.005 General exclusions and savings
s.006 Relationship with other requirements
Part 2

DUTIES OF SERVICE PROVIDERS

5 of 6 sections shown
s.007 Duty to make contact details available Regulated
  • Make service contact details available for complaints and requestsTrader
s.008 Other information to be made available Regulated
  • Provide prescribed information to service recipientsAny Person
s.009 Information to be supplied on request etc Regulated
  • Provide pricing, conflict-of-interest info and codes of conduct when a customer asksTrader
s.010 Information about dispute resolution Regulated
  • Inform customers about alternative dispute resolution if you belong to a relevant bodyTrader
s.011 General Regulated
  • Provide clear information about your service before contract or service startTrader
1 other section in this Part — procedural and definitional
s.012 Complaints
Part 3

DUTIES OF COMPETENT AUTHORITIES IN RELATION TO PROVISION OF SERVICES IN UNITED KINGDOM

8 of 10 sections shown
s.014 Authorisation schemes Regulated
Other duties (1) — Crown / regulator
  • Competent authorities must only use authorisation schemes when strictly necessaryStatutory regulator
s.016 Duration of authorisation Regulated
  • Notify competent authority of subsidiary changes or loss of authorisation conditionsAny Person
s.017 Selection from among several candidates Regulated
Other duties (1) — Crown / regulator
  • Competent authorities must run fair and transparent selection for limited authorisationsStatutory regulator
s.018 Authorisation schemes: general requirements Regulated
Other duties (1) — Crown / regulator
  • Competent authorities must run authorisation schemes fairlyStatutory regulator
s.019 Authorisation procedures: time for dealing with application Regulated
Other duties (1) — Crown / regulator
  • Competent authorities must process authorisation applications quickly and set timelinesLocal authority
s.020 Authorisation procedures: other requirements Regulated
Other duties (1) — Crown / regulator
  • Acknowledge authorisation applications and inform applicants of rightsStatutory regulator
s.021 Prohibited requirements Regulated
Other duties (1) — Crown / regulator
  • Competent authorities must not impose certain prohibited requirements for service activitiesLocal authority
s.022 Requirements subject to evaluation Regulated
Other duties (1) — Crown / regulator
  • Regulators must justify and notify restrictions on service activitiesStatutory regulator
2 other sections in this Part — procedural and definitional
s.013 Application of this Part
s.015 Conditions for the granting of authorisation
Part 4

DUTIES OF COMPETENT AUTHORITIES IN RELATION TO PROVIDERS OF SERVICES PROVIDED FROM ANOTHER EEA STATE

0 of 6 sections shown
6 other sections in this Part — procedural and definitional
s.023 Application of this Part
s.024 Freedom to provide services
s.025 Derogations from the freedom to provide services
s.026 Derogation relating to the safety of a service
s.027 Procedure relating to derogation under regulation 26
s.028 Duty to notify Secretary of State of new requirements
Part 5

RECIPIENTS OF SERVICES

0 of 2 sections shown
2 other sections in this Part — procedural and definitional
s.029 Restrictions on use of service supplied by provider established in another EEA state
s.030 Requirements based on nationality or place of residence
Part 6

OTHER DUTIES OF COMPETENT AUTHORITIES IN RELATION TO PROVIDERS AND RECIPIENTS

3 of 5 sections shown
s.032 Electronic procedures Regulated
Other duties (1) — Crown / regulator
  • Competent authorities must enable online completion of service activity proceduresStatutory regulator
s.034 Commercial communications by regulated professions Regulated
Other duties (1) — Crown / regulator
  • Regulators must not ban commercial communications for regulated professionsStatutory regulator
s.035 Multi-disciplinary activities Regulated
Other duties (1) — Crown / regulator
  • Regulators must not force exclusive specialisation or ban joint service activitiesStatutory regulator
2 other sections in this Part — procedural and definitional
s.031 Certificates and other documents
s.033 Insurance
Part 7

PROVISION OF INFORMATION BY COMPETENT AUTHORITIES

2 of 2 sections shown
s.036 Information to be provided to the Secretary of State Regulated
Other duties (1) — Crown / regulator
  • Competent authorities must provide service regulation information to the Secretary of StateStatutory regulator
s.037 Information to be provided to providers and recipients on request Regulated
Other duties (1) — Crown / regulator
  • Competent authority must provide information on request to service providers and recipientsStatutory regulator
Part 8

ELECTRONIC ASSISTANCE FACILITY

1 of 1 section shown
s.038 Duty to provide an electronic assistance facility Regulated
Other duties (1) — Crown / regulator
  • Government must provide an electronic assistance service for businessesCrown / Minister / Government department
Part 9

ADMINISTRATIVE CO-OPERATION BETWEEN EEA STATES

0 of 6 sections shown
6 other sections in this Part — procedural and definitional
s.039 General obligations
s.040 Provision of information where provider established in UK
s.041 Provision of information where services provided in UK
s.042 Alert mechanism
s.043 Information relating to disciplinary action etc taken in relation to providers
s.044 Mutual assistance in the event of case-by-case derogations
Part 10

SUPPLEMENTARY AND MISCELLANEOUS

0 of 5 sections shown
5 other sections in this Part — procedural and definitional
s.045 Street trading
s.046 Disclosure of information under Employment Agencies Act 1973
s.047 Sex establishments
s.048 Enforcement
s.049 Licensing

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.