UK Statutory Instrument SI 2000/2334 United Kingdom

The Consumer Protection (Distance Selling) Regulations 2000

Read it on legislation.gov.uk (opens in a new tab)
Status
In Force
Penalty ceiling
Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Distributor6 Any Person1

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Distributor — also bound by 182 other Acts
Any Person — also bound by 2340 other Acts

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

s.007 Information required prior to the conclusion of the contract Regulated
  • Provide required information to consumers before concluding a distance contractDistributor
s.008 Written and additional information Regulated
  • Provide written information about cancellation rights and after-sales servicesDistributor
s.009 Services performed through the use of a means of distance communication Regulated
  • Provide your business address and complaints address to consumersDistributor
s.014 Recovery of sums paid by or on behalf of the consumer on cancellation, and return of security Regulated
  • Reimburse consumers and return security on cancellation of distance contractDistributor
s.015 Automatic cancellation of a related credit agreement Regulated
  • Inform the creditor when a consumer cancels a distance contractDistributor
s.017 Restoration of goods by consumer after cancellation Regulated
  • Keep cancelled goods safe and return them when the supplier asksAny Person
s.019 Performance Regulated
  • Deliver orders within 30 days or refund the customerDistributor
23 other provisions — procedural and definitional
s.001 Title, commencement and extent
s.002 Revocation
s.003 Interpretation
s.004 Contracts to which these Regulations apply
s.005 Excepted contracts
s.006 Contracts to which only part of these Regulations apply
s.010 Right to cancel
s.011 Cancellation period in the case of contracts for the supply of goods
s.012 Cancellation period in the case of contracts for the supply of services
s.013 Exceptions to the right to cancel
s.016 Repayment of credit and interest after cancellation of a related credit agreement
s.018 Goods given in part-exchange
s.020 Effect of non-performance on related credit agreement
s.021 Payment by card
s.022 Amendments to the Unsolicited Goods and Services Act 1971
s.023 Amendments to the Unsolicited Goods and Services (Northern Ireland) Order 1976
s.024 Inertia Selling
s.025 No contracting-out
s.026 Consideration of complaints
s.026 Complaints – consideration by the CMA
s.027 Injunctions to secure compliance with these Regulations
s.028 Notification of undertakings and orders to the CMA
s.029 Publication, information and advice
Schedules

Schedules

0 of 17 shown
17 other schedules
s.sch001 Unaddressed printed matter.
s.sch001 Videotext (microcomputer and television screen) with keyboard or touch screen....
s.sch001 Electronic mail.
s.sch001 Facsimile machine (fax).
s.sch001 Television (teleshopping).
s.sch001 Addressed printed matter.
s.sch001 Letter.
s.sch001 Press advertising with order form.
s.sch001 Catalogue.
s.sch001 Telephone with human intervention.
s.sch001 Telephone without human intervention (automatic calling machine, audiotext).
s.sch001 Radio.
s.sch001 Videophone (telephone with screen).
s.sch002 Investment services.
s.sch002 Insurance and reinsurance operations.
s.sch002 Banking services.
s.sch002 Services relating to dealings in futures or options. Such services...

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.