UK Statutory Instrument
2000
United Kingdom
The Consumer Protection (Distance Selling) Regulations 2000
At a glance
What's here
6 compliance obligations
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Schedules
Browse 17 other Schedules — structural / supplementary
Videotext (microcomputer and television screen) with keyboard or touch screen....
Electronic mail.
Facsimile machine (fax).
Television (teleshopping).
Addressed printed matter.
Letter.
Press advertising with order form.
Catalogue.
Telephone with human intervention.
Telephone without human intervention (automatic calling machine, audiotext).
Radio.
Videophone (telephone with screen).
Investment services.
Insurance and reinsurance operations.
Banking services.
Services relating to dealings in futures or options. Such services...
Information required prior to the conclusion of the contract
- Provide required information to consumers before concluding a distance contract
Written and additional information
- Provide written information about cancellation rights and after-sales services
Services performed through the use of a means of distance communication
- Provide your business address and complaints address to consumers
Recovery of sums paid by or on behalf of the consumer on cancellation, and return of security
- Reimburse consumers and return security on cancellation of distance contract
Automatic cancellation of a related credit agreement
- Inform the creditor when a consumer cancels a distance contract
Performance
- Deliver orders within 30 days or refund the customer
Browse 24 other sections — procedural / definitional / commencement
Title, commencement and extent
Revocation
Interpretation
Contracts to which these Regulations apply
Excepted contracts
Contracts to which only part of these Regulations apply
Right to cancel
Cancellation period in the case of contracts for the supply of goods
Cancellation period in the case of contracts for the supply of services
Exceptions to the right to cancel
Repayment of credit and interest after cancellation of a related credit agreement
Restoration of goods by consumer after cancellation
Goods given in part-exchange
Effect of non-performance on related credit agreement
Payment by card
Amendments to the Unsolicited Goods and Services Act 1971
Amendments to the Unsolicited Goods and Services (Northern Ireland) Order 1976
Inertia Selling
No contracting-out
Consideration of complaints
Complaints – consideration by the CMA
Injunctions to secure compliance with these Regulations
Notification of undertakings and orders to the CMA
Publication, information and advice
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