Complaints
- Establish and operate a patient complaints procedure
Northern Ireland Statutory Rule
2007
United Kingdom
General Ophthalmic Services Regulations (Northern Ireland) 2007
At a glance
What's here
16 compliance obligations
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Schedules
Co-operation with investigations
- Cooperate with Department investigations of complaints
Payments
- Submit sight test claims within 6 months and do not double-charge
Testing of Sight
- Test sight, refer if medical issue, and issue prescriptions correctly
Use of disqualified name
- Do not use the name of a disqualified ophthalmic practitioner
Telephone services
- Don't use 087, 090, 091 or 070 premium-rate numbers for patient or NHS calls
Premises at which general ophthalmic services are to be provided
- Provide ophthalmic services only at registered addresses
Provision of mobile services
- Notify Department and ensure patient request before mobile ophthalmic services
Premises and equipment
- Provide adequate premises and equipment for ophthalmic services and allow inspection
Notices
- Display approved notice and leaflet at each service location
Records
- Keep full, accurate records of sight tests and optical appliances for 7 years
Deputies
- Notify the Department if you regularly use a deputy optician
Employees
- Only employ qualified sight-testers and notify the Department
Browse 12 other Schedules — structural / supplementary
Interpretation
Complaints against ophthalmic medical practitioners
Incorporation of provisions
The Ophthalmic Committee appointed by the Agency, after consultation with...
The Chairman shall be an optician appointed by the Department....
The term of office of members of the Committee shall...
Where the place of a member becomes vacant before the...
A member of the Committee may resign his membership by...
Where any member of the Committee— (a) is absent from...
Where a person who provides any ophthalmic or other professional...
The proceedings of the Committee shall not be invalidated by...
A member of the Committee who is appointed on the...
Application for inclusion in ophthalmic list
- Notify the Department of changes to your ophthalmic list details within 14 days
Payment for services
- Notify the Agency in writing if you cannot complete ophthalmic services
Sight tests – applications
- Verify patient eligibility and record required information before sight test
Browse 20 other sections — procedural / definitional / commencement
Citation and commencement
Interpretation
Constitution of Ophthalmic Committee
Delegation of duties
Qualifications of ophthalmic medical practitioners
Approval of qualifications of ophthalmic medical practitioners
Appeals against decisions of
Ophthalmic list
Withdrawal from ophthalmic list
Removal from ophthalmic list
The Statement
Terms of Service
Payments to an ophthalmic medical practitioner or optician suspended by direction of the Tribunal
Sight Tests – eligibility
Sight test treated as a test under general ophthalmic services
School children
Cases of disability
Publication of particulars
Service of documents
Revocations and transitional provisions
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