Retained EU Law SI 2011/181 United Kingdom

Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)

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Status
In Force
Penalty ceiling
Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Operator10

Other Acts binding the same actors

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Operator — also bound by 746 other Acts

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

s.art004 Tickets and non-discriminatory contract conditions Regulated
  • Issue tickets and offer non-discriminatory contract termsOperator
s.art008 Immediate practical needs of passengers Regulated
  • Provide immediate assistance to passengers after an accidentOperator
s.art011 Accessibility and information Regulated
  • Establish non-discriminatory access and provide accessible information for disabled passengersOperator
s.art013 Right to assistance at designated terminals and on board buses and coaches Regulated
  • Provide free assistance to disabled passengers at terminals and on boardOperator
s.art014 Conditions under which assistance is provided Regulated
  • Cooperate to provide assistance to disabled passengers under specified conditionsOperator
s.art019 Continuation, re-routing and reimbursement Regulated
  • Offer re-routing or refund when service is delayed or cancelledOperator
s.art020 Information Regulated
  • Provide timely information to passengers about cancellations, delays and alternative connectionsOperator
s.art021 Assistance in case of cancelled or delayed departures Regulated
  • Provide assistance to passengers when bus/coach journey is delayed or cancelledOperator
s.art026 Complaints Regulated
  • Set up a complaint handling mechanism for passenger rightsOperator
s.art027 Submission of complaints Regulated
  • Respond to passenger complaints within 1 month and final reply within 3 monthsOperator
24 other provisions — procedural and definitional
s.art001 Subject matter
s.art002 Scope
s.art003 Definitions
s.art005 Other performing parties
s.art006 Exclusion of waiver
s.art007 Death or personal injury to passengers and loss of or damage to luggage
s.art009 Right to transport
s.art010 Exceptions and special conditions
s.art012 Designation of terminals
s.art015 Transmission of information to a third party
s.art016 Training
s.art017 Compensation in respect of wheelchairs and other mobility equipment
s.art018 Exemptions
s.art022 Further claims
s.art023 Exemptions
s.art024 Right to travel information
s.art025 Information on passenger rights
s.art028 National enforcement bodies
s.art029 Report on enforcement
s.art030 Cooperation between enforcement bodies
s.art031 Penalties
s.art032 Report
s.art033 Amendment to Regulation (EC) No 2006/2004
s.art034 Entry into force

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.