Successive carriers
- Successive carriers must respect luggage/vehicle contracts and remain liable for the entire route
Retained EU Law
2007
United Kingdom
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
At a glance
What's here
17 compliance obligations
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Presumption of loss
- Handle lost luggage according to presumption of loss rules
Compensation for loss
- Pay compensation for lost registered luggage
Compensation for damage
- Compensate passengers for damage to registered luggage
Compensation for delay in delivery
- Pay compensation for delayed delivery of registered luggage
Compensation for delay
- Pay compensation for delay in loading or vehicle delivery
Ascertainment of partial loss or damage
- Report loss or damage to luggage or vehicles
Extinction of right of action in case of death or personal injury
- Acknowledge oral accident notifications from passengers
Apportionment of the carriage charge
- Pay other carriers their share of the carriage charge
Procedure for recourse
- Sue all unsettled carriers in a single legal action for recourse
Obligation to provide information concerning discontinuation of services
- Publicly announce decisions to discontinue railway services before they take effect
Travel information
- Provide travel information to passengers before and during the journey
Right to transport
- Offer accessible ticketing and reservations without extra charges or refusals
Information to disabled persons and persons with reduced mobility
- Provide accessibility information to disabled passengers and notify them of refusal reasons
Assistance at railway stations
- Provide free assistance to disabled passengers at staffed stations
Conditions on which assistance is provided
- Cooperate to provide assistance to disabled passengers
Information to passengers about their rights
- Inform passengers of their rights and obligations
Browse 100 other sections — procedural / definitional / commencement
Substitute carrier
Liability in respect of other articles
Claims
Extinction of right of action arising from carriage of luggage
Right of recourse
Information and tickets
Punctuality of services, and general principles to cope with disruptions...
Cancellations of services
Cleanliness of rolling stock and station facilities (air quality in...
Customer satisfaction survey
Complaint handling, refunds and compensation for non-compliance with service quality...
Assistance provided to disabled persons and persons with reduced mobility....
Subject matter
Scope
Definitions
Transport contract
Bicycles
Exclusion of waiver and stipulation of limits
Availability of tickets, through tickets and reservations
Travel information and reservation systems
Liability for passengers and luggage
Insurance
Advance payments
Contestation of liability
Liability for delays, missed connections and cancellations
Reimbursement and re-routing
Compensation of the ticket price
Assistance
Accessibility
Assistance on board
Compensation in respect of mobility equipment or other specific equipment
Personal security of passengers
Complaints
Service quality standards
Enforcement
Cooperation between enforcement bodies
Penalties
Annexes
Amending provisions
Committee procedure
Report
Entry into force
Completion of administrative formalities
Cancellation and late running of trains. Missed connections
Acceptable articles and animals
Examination
Completion of administrative formalities
Supervision
Consignment of registered luggage
Luggage registration voucher
Registration and carriage
Payment of charges for the carriage of registered luggage
Marking of registered luggage
Right to dispose of registered luggage
Delivery
Conditions of carriage
Carriage voucher
Applicable law
Basis of liability
Damages in case of death
Damages in case of personal injury
Compensation for other bodily harm
Form and amount of damages in case of death and personal injury
Other modes of transport
Liability in case of cancellation, late running of trains or missed connections
Liability
Limit of damages in case of loss of or damage to articles
Exclusion of liability
Basis of liability
Burden of proof
Successive carriers
Substitute carrier
Presumption of loss
Compensation for loss
Compensation for damage
Compensation for delay in delivery
Compensation for delay
Compensation for loss
Liability in respect of other articles
Applicable law
Loss of right to invoke the limits of liability
Conversion and interest
Liability in case of nuclear incidents
Persons for whom the carrier is liable
Other actions
Special principles of liability
Ascertainment of partial loss or damage
Claims
Carriers against whom an action may be brought
Extinction of right of action in case of death or personal injury
Extinction of right of action arising from carriage of luggage
Contract of carriage
Limitation of actions
Apportionment of the carriage charge
Right of recourse
Procedure for recourse
Agreements concerning recourse
Ticket
Payment and refund of the carriage charge
Right to be carried. Exclusion from carriage
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