Retained EU Law SI 2007/1371 United Kingdom

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Read it on legislation.gov.uk (opens in a new tab)
Status
In Force
Penalty ceiling
Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Operator15 Any Person2

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Operator — also bound by 746 other Acts
Any Person — also bound by 2340 other Acts

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

art.38 Successive carriers Regulated
  • Successive carriers must respect luggage/vehicle contracts and remain liable for the entire routeOperator
art.40 Presumption of loss Regulated
  • Handle lost luggage according to presumption of loss rulesOperator
art.41 Compensation for loss Regulated
  • Pay compensation for lost registered luggageOperator
art.42 Compensation for damage Regulated
  • Compensate passengers for damage to registered luggageOperator
art.43 Compensation for delay in delivery Regulated
  • Pay compensation for delayed delivery of registered luggageOperator
art.44 Compensation for delay Regulated
  • Pay compensation for delay in loading or vehicle deliveryOperator
art.54 Ascertainment of partial loss or damage Regulated
  • Report loss or damage to luggage or vehiclesOperator
art.58 Extinction of right of action in case of death or personal injury Regulated
  • Acknowledge oral accident notifications from passengersOperator
art.61 Apportionment of the carriage charge Regulated
  • Pay other carriers their share of the carriage chargeOperator
art.63 Procedure for recourse Regulated
  • Sue all unsettled carriers in a single legal action for recourseOperator
s.art007 Obligation to provide information concerning discontinuation of services Regulated
  • Publicly announce decisions to discontinue railway services before they take effectAny Person
s.art008 Travel information Regulated
  • Provide travel information to passengers before and during the journeyOperator
s.art019 Right to transport Regulated
  • Offer accessible ticketing and reservations without extra charges or refusalsOperator
s.art020 Information to disabled persons and persons with reduced mobility Regulated
  • Provide accessibility information to disabled passengers and notify them of refusal reasonsOperator
s.art022 Assistance at railway stations Regulated
  • Provide free assistance to disabled passengers at staffed stationsAny Person
s.art024 Conditions on which assistance is provided Regulated
  • Cooperate to provide assistance to disabled passengersOperator
s.art029 Information to passengers about their rights Regulated
  • Inform passengers of their rights and obligationsOperator
85 other provisions — procedural and definitional
art.39 Substitute carrier
art.46 Liability in respect of other articles
art.55 Claims
art.59 Extinction of right of action arising from carriage of luggage
art.62 Right of recourse
s.annex iii para.1 Information and tickets
s.annex iii para.2 Punctuality of services, and general principles to cope with disruptions...
s.annex iii para.3 Cancellations of services
s.annex iii para.4 Cleanliness of rolling stock and station facilities (air quality in...
s.annex iii para.5 Customer satisfaction survey
s.annex iii para.6 Complaint handling, refunds and compensation for non-compliance with service quality...
s.annex iii para.7 Assistance provided to disabled persons and persons with reduced mobility....
s.art001 Subject matter
s.art002 Scope
s.art003 Definitions
s.art004 Transport contract
s.art005 Bicycles
s.art006 Exclusion of waiver and stipulation of limits
s.art009 Availability of tickets, through tickets and reservations
s.art010 Travel information and reservation systems
s.art011 Liability for passengers and luggage
s.art012 Insurance
s.art013 Advance payments
s.art014 Contestation of liability
s.art015 Liability for delays, missed connections and cancellations
s.art016 Reimbursement and re-routing
s.art017 Compensation of the ticket price
s.art018 Assistance
s.art021 Accessibility
s.art023 Assistance on board
s.art025 Compensation in respect of mobility equipment or other specific equipment
s.art026 Personal security of passengers
s.art027 Complaints
s.art028 Service quality standards
s.art030 Enforcement
s.art031 Cooperation between enforcement bodies
s.art032 Penalties
s.art033 Annexes
s.art034 Amending provisions
s.art035 Committee procedure
s.art036 Report
s.art037 Entry into force
s.s.article 10 Completion of administrative formalities
s.s.article 11 Cancellation and late running of trains. Missed connections
s.s.article 12 Acceptable articles and animals
s.s.article 13 Examination
s.s.article 14 Completion of administrative formalities
s.s.article 15 Supervision
s.s.article 16 Consignment of registered luggage
s.s.article 17 Luggage registration voucher
s.s.article 18 Registration and carriage
s.s.article 19 Payment of charges for the carriage of registered luggage
s.s.article 20 Marking of registered luggage
s.s.article 21 Right to dispose of registered luggage
s.s.article 22 Delivery
s.s.article 23 Conditions of carriage
s.s.article 24 Carriage voucher
s.s.article 25 Applicable law
s.s.article 26 Basis of liability
s.s.article 27 Damages in case of death
s.s.article 28 Damages in case of personal injury
s.s.article 29 Compensation for other bodily harm
s.s.article 30 Form and amount of damages in case of death and personal injury
s.s.article 31 Other modes of transport
s.s.article 32 Liability in case of cancellation, late running of trains or missed connections
s.s.article 33 Liability
s.s.article 34 Limit of damages in case of loss of or damage to articles
s.s.article 35 Exclusion of liability
s.s.article 36 Basis of liability
s.s.article 37 Burden of proof
s.s.article 45 Compensation for loss
s.s.article 47 Applicable law
s.s.article 48 Loss of right to invoke the limits of liability
s.s.article 49 Conversion and interest
s.s.article 50 Liability in case of nuclear incidents
s.s.article 51 Persons for whom the carrier is liable
s.s.article 52 Other actions
s.s.article 53 Special principles of liability
s.s.article 56 Carriers against whom an action may be brought
s.s.article 6 Contract of carriage
s.s.article 60 Limitation of actions
s.s.article 64 Agreements concerning recourse
s.s.article 7 Ticket
s.s.article 8 Payment and refund of the carriage charge
s.s.article 9 Right to be carried. Exclusion from carriage

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.