Retained EU Law SI 2004 United Kingdom

Regulation (EC) No 261/2004 (compensation and assistance to air passengers)

Read it on legislation.gov.uk (opens in a new tab)
Status
In Force
Penalty ceiling
Regulated

Does it bind you?

Business-side roles with duties under this instrument.

Operator9

Plus 1 duty on the regulator, Crown ministers and public bodies — folded into the section list below.

Other Acts binding the same actors

If a role above is yours, these are the other instruments that most often bind it.

Operator — also bound by 746 other Acts

What it requires

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

s.art004 Denied boarding Regulated
  • Call for volunteers before denying boarding and compensate passengers if denied involuntarilyOperator
s.art005 Cancellation Regulated
  • Offer assistance and compensation when you cancel a flightOperator
s.art006 Delay Regulated
  • Offer assistance to passengers on delayed flightsOperator
s.art007 Right to compensation Regulated
  • Pay compensation to passengers for denied boarding, cancellation or delayOperator
s.art008 Right to reimbursement or re-routing Regulated
  • Offer reimbursement or re-routing to entitled passengersOperator
s.art009 Right to care Regulated
  • Provide care to passengers when required (meals, accommodation, communication)Operator
s.art010 Upgrading and downgrading Regulated
  • Reimburse passengers for involuntary downgrading within 7 daysOperator
s.art011 Persons with reduced mobility or special needs Regulated
  • Prioritise passengers with reduced mobility, service dogs, and unaccompanied childrenOperator
s.art014 Obligation to inform passengers of their rights Regulated
  • Inform passengers of their rights regarding compensation and assistanceOperator
s.art016 Infringements Regulated
Other duties (1) — Crown / regulator
  • Regulator must enforce air passenger rights and handle complaintsStatutory regulator
9 other provisions — procedural and definitional
s.art001 Subject
s.art002 Definitions
s.art003 Scope
s.art012 Further compensation
s.art013 Right of redress
s.art015 Exclusion of waiver
s.art017 Report
s.art018 Repeal
s.art019 Entry into force

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.