Journey Step 1 of 5

Step 1: Immediate steps after a poor rating

Step 1 of 5

Before anything else, you must comply with your legal display obligations. Your local authority will send you an official rating sticker, and you must display it in a conspicuous place at your premises. If you trade online, you must also display your rating on your website, app, or delivery platform listing.

Read your inspection report carefully. It details exactly what the inspector found and which areas scored poorly. This report is your roadmap to improvement.

Mandatory food hygiene rating display in Wales

Your legal duty to display the rating at your premises and online, including penalties for non-compliance.

Read the guide →