Work through each section to confirm your service meets its duties under the Online Safety Act 2023. The list at the end sets out what to have in place and how to get each item.
Scope and categorisation
Risk assessments
Confirm each assessment is completed, written down and scheduled for review.
- Illegal content risk assessment covering Schedule 7 priority offences
- Children's access assessment under section 36
- Children's risk assessment (if children are likely to access your service)
Content moderation and terms of service
Verify the following are in place and operational:
- Proportionate content moderation systems (automated and human)
- Clear terms of service stating prohibited content and enforcement policy
- User reporting mechanism for illegal content
- Complaints procedure with appeals process for moderation decisions
Online Safety Act duties for online services
Comprehensive guide covering all OSA duties including content moderation, terms of service, and user reporting.
Age assurance, registration and fees
If children are likely to access your service, confirm age assurance measures are in place and proportionate to risk. Verify your Ofcom registration and fee status.
- Age assurance implemented (if children can access the service)
- Ofcom registration completed (if portal open for your service type)
- Fee notification submitted (if qualifying worldwide revenue exceeds threshold)
Enforcement readiness
Confirm your service is prepared for Ofcom scrutiny.
- Senior manager named as responsible for OSA compliance
- Written records of all risk assessments, moderation actions, and complaints retained
- Records available for Ofcom inspection on request
- Annual review of all assessments and safety measures scheduled
What to have in place