UK Statutory Instrument
2008
England and Wales
The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008
Sections 38 and 39 of the Water Industry Act 1991 (“the Act”) authorise the Secretary of State to make regulations by statutory instrument setting out service standards that must be met by water undertakers, and sections 95 and 96 make similar provision in relation to sewerage undertakers. The regulations may provide for payments to be made to customers for failure to meet the prescribed standards. The power to make such standards in relation to water undertakers and sewerage undertakers whose areas are wholly or mainly in Wales was devolved to the National Assembly for Wales by the National Assembly for Wales (Transfer of Functions) Order 1999, SI 1999/672, article 2(a), Schedule 1 (as amended by the National Assembly for Wales (Transfer of Functions) Order 2000, SI 2000/253, article 4, Schedule 3(e)). By virtue of section 162 of, and paragraph 30 of Schedule 11 to, the Government of Wales Act 2006 (c. 32), functions conferred on the National Assembly for Wales are exercisable by the Welsh Ministers. Show full description Show less
At a glance
Enforced by
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Browse 42 other sections — procedural / definitional / commencement
Commencement
Extent
Interpretation
Interpretation of Part 2
Exclusions
Keeping of appointments
Complaints, account queries and requests about payment arrangements
Notice of interruption of supply
Entitlement to payment or credit where supply not restored as promised
Pressure standard
Flooding from sewers—internal flooding of buildings
Flooding from sewers—external flooding
Timing of payments
Means of payment, including where customer is in arrears
Payments not to affect other legal liabilities
Notice of rights to be given to customers
Reference of disputes to the Authority
Interpretation of Part 3
Exclusions
Keeping of appointments
Complaints, account queries and requests about payment arrangements
Notice of interruption of supply
Entitlement to payment or credit where supply not restored as promised or as required
Pressure standard
Flooding from sewers – internal flooding of buildings
Flooding from sewers – external flooding and flooding of non-domestic outbuildings
Domestic customers in arrears
Moving to measured charging for supply of water
Reading of meters
Core priority services
Water quality notices: restrictions on consumption etc. of water
Indexation
Timing etc. of payments under regulations 17C to 17H and 17IA to 17IE
Timing of payments under regulation 17I
Payments by English wholesalers to English service providers
Means of payment, including where customer is in arrears
Payments not to affect other legal liabilities
Notice of rights to be given to customers
Reference of disputes to the Authority
Review
Revocation
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
Water Services Regulation Authority
Economic regulator for the water and sewerage sectors in England and Wales. Sets price limits, monitors service quality, and enforces environmental duties. …
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