| Guvnor

Enforced by: Ofwat
Status: In Force

What it defines

Regulations creating concrete business duties or carrying penalties, grouped as the instrument is structured. Titles link to the source text — blue means you’re leaving for legislation.gov.uk.

Part 1

Introduction

0 of 4 sections shown

4 other sections in this Part — procedural and definitional

s.001 Citation

s.002 Commencement

s.003 Extent

s.004 Interpretation

Part 2

Customer service standards for Welsh undertakers

0 of 14 sections shown

14 other sections in this Part — procedural and definitional

s.004 Interpretation of Part 2

s.005 Exclusions

s.006 Keeping of appointments

s.007 Complaints, account queries and requests about payment arrangements

s.008 Notice of interruption of supply

s.009 Entitlement to payment or credit where supply not restored as promised

s.010 Pressure standard

s.011 Flooding from sewers—internal flooding of buildings

s.012 Flooding from sewers—external flooding

s.013 Timing of payments

s.014 Means of payment, including where customer is in arrears

s.015 Payments not to affect other legal liabilities

s.016 Notice of rights to be given to customers

s.017 Reference of disputes to the Authority

Part 3

Customer service standards for English service providers and English wholesalers

0 of 23 sections shown

23 other sections in this Part — procedural and definitional

s.017 Interpretation of Part 3

s.017 Exclusions

s.017 Keeping of appointments

s.017 Complaints, account queries and requests about payment arrangements

s.017 Notice of interruption of supply

s.017 Entitlement to payment or credit where supply not restored as promised or as required

s.017 Pressure standard

s.017 Flooding from sewers – internal flooding of buildings

s.017 Flooding from sewers – external flooding and flooding of non-domestic outbuildings

s.017 Domestic customers in arrears

s.017 Moving to measured charging for supply of water

s.017 Reading of meters

s.017 Core priority services

s.017 Water quality notices: restrictions on consumption etc. of water

s.017 Indexation

s.017 Timing etc. of payments under regulations 17C to 17H and 17IA to 17IE

s.017 Timing of payments under regulation 17I

s.017 Payments by English wholesalers to English service providers

s.017 Means of payment, including where customer is in arrears

s.017 Payments not to affect other legal liabilities

s.017 Notice of rights to be given to customers

s.017 Reference of disputes to the Authority

s.017 Review

Part 4

Revocation

0 of 1 section shown

1 other section in this Part — procedural and definitional

s.018 Revocation

Duty extraction and severity labels are Guvnor’s analysis of the instrument, not the instrument itself. Always verify against the linked source text.