UK Statutory Instrument
2008
United Kingdom
Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008
At a glance
Enforced by
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Part 1 — Introduction
Browse 4 other sections in this Part — procedural / definitional / commencement
Commencement
Extent
Interpretation
Part 2 — Customer service standards for Welsh undertakers
Browse 14 other sections in this Part — procedural / definitional / commencement
Interpretation of Part 2
Exclusions
Keeping of appointments
Complaints, account queries and requests about payment arrangements
Notice of interruption of supply
Entitlement to payment or credit where supply not restored as promised
Pressure standard
Flooding from sewers—internal flooding of buildings
Flooding from sewers—external flooding
Timing of payments
Means of payment, including where customer is in arrears
Payments not to affect other legal liabilities
Notice of rights to be given to customers
Reference of disputes to the Authority
Part 3 — Customer service standards for English service providers and English wholesalers
Browse 23 other sections in this Part — procedural / definitional / commencement
Interpretation of Part 3
Exclusions
Keeping of appointments
Complaints, account queries and requests about payment arrangements
Notice of interruption of supply
Entitlement to payment or credit where supply not restored as promised or as required
Pressure standard
Flooding from sewers – internal flooding of buildings
Flooding from sewers – external flooding and flooding of non-domestic outbuildings
Domestic customers in arrears
Moving to measured charging for supply of water
Reading of meters
Core priority services
Water quality notices: restrictions on consumption etc. of water
Indexation
Timing etc. of payments under regulations 17C to 17H and 17IA to 17IE
Timing of payments under regulation 17I
Payments by English wholesalers to English service providers
Means of payment, including where customer is in arrears
Payments not to affect other legal liabilities
Notice of rights to be given to customers
Reference of disputes to the Authority
Review
Part 4 — Revocation
Browse 1 other section in this Part — procedural / definitional / commencement
Revocation
Official guidance
Authoritative sources published by regulators or government explaining this legislation.
- The guaranteed standards scheme summary guidance - Ofwat (opens in a new tab) from Ofwat Detailed Guidance
- Protecting customers - Ofwat (opens in a new tab) from Ofwat Detailed Guidance
- Standards of services - Ofwat (opens in a new tab) from Ofwat Detailed Guidance
Enforcement and responsible bodies
The regulators that administer or enforce this legislation.
Water Services Regulation Authority
Economic regulator for the water and sewerage sectors in England and Wales. Sets price limits, monitors service quality, and enforces environmental duties. …
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Regulators
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