Terms and conditions
- Ensure terms and conditions meet transparency and fairness requirements
Retained EU Law
2019
United Kingdom
Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services (Text with EEA relevance)
At a glance
What's here
9 compliance obligations
What this Act requires
Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.
Restriction, suspension and termination
- Provide written reasons and notice when restricting, suspending, or terminating a business user's access to your platform
Ranking
- Disclose ranking parameters and paid placement effects
Ancillary goods and services
- Disclose ancillary goods/services in your terms and conditions
Differentiated treatment
- Disclose differentiated treatment in your terms and conditions
Specific contractual terms
- Your online platform's terms and conditions must meet three fairness requirements
Access to data
- Describe data access in your terms and conditions
Internal complaint-handling system
- Set up a free internal complaint system for business users
Mediation
- List two or more mediators in your terms and conditions for out-of-court dispute resolution
Browse 10 other sections — procedural / definitional / commencement
Subject matter and scope
Definitions
Restrictions to offer different conditions through other means
Specialised mediators
Judicial proceedings by representative organisations or associations and by public bodies
Enforcement
Monitoring
Codes of conduct
Review
Entry into force and application
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