Journey Step 4 of 4
Worried about failing to meet Welsh language requirements?
If you are already delivering a contract and are struggling to meet Welsh language requirements, take action now:
- Tell the contracting body immediately. They would rather work with you to find a solution than discover the problem through a complaint. Early disclosure is always better than concealment
- Identify the specific gaps — is it telephone services, written correspondence, signage, or website content?
- Prepare a remediation plan with specific actions and timescales to close each gap
- Seek support from Work Welsh (staff training) or professional translation services
The contracting body remains legally responsible to the Welsh Language Commissioner. If they receive a complaint, they will pursue the issue through your contract terms. Consequences can include requiring a remediation plan, withholding payment, or in serious cases, terminating the contract.
The Commissioner takes a proportionate approach to enforcement and typically works with organisations to achieve compliance before imposing penalties. However, persistent non-compliance can result in civil penalties of up to £5,000 per breach.
Welsh language requirements for public sector contractors
Detailed guidance on compliance monitoring, enforcement consequences, and how to build sustainable Welsh language capacity.
Read the guide →