This learning path takes you through the regulatory framework for travel agency and tour operator businesses in order. Each step links to a guide that covers one part of your obligations. Follow them in sequence to build a complete picture.
Step 1 — Find out which regulations apply
Identify the full set of workplace and travel-specific obligations that apply to your business. Understand which regulators enforce them — the CAA for ATOL, Trading Standards and the CMA for package travel and consumer protection, HSE for workplace health and safety.
Step 2 — Set up your workplace safely
Work through the five universal duties every travel business must meet: health and safety, fire safety, employers' liability insurance, equality and data protection.
Step 3 — Meet your travel and tour operator regulatory duties
Determine whether you need an ATOL. Comply with the Package Travel Regulations if you organise or retail packages. Follow consumer protection rules on pricing and claims.
Step 4 — Confirm you have covered everything
Work through the compliance checklist to confirm every obligation is in place.