Journeys
Step-by-step Business Journeys
Follow our guided journeys to help you through major business milestones and changes.
Start a business 4
Planning and launching a new business venture
Start a financial services business
Launch an FCA-regulated financial services business with proper authorisation
Start journey →Start a fintech business
Launch a financial technology business requiring FCA authorisation
Start journey →Start offering consumer credit to customers
End-to-end learning path for businesses new to consumer credit. Covers understanding FCA regulation, obtaining authorisation, setting up pre-contract disclosures and affordability assessments, complying with advertising rules, and verifying ongoing compliance under the Consumer Duty.
Start journey →Understanding consumer rights law for traders
Learn your legal obligations when selling goods, services, or digital content to consumers. Covers the Consumer Rights Act 2015 quality standards, tiered remedies, distance selling rules, unfair contract terms, and enforcement penalties.
Start journey →Comply with regulations 7
Meeting legal, safety, environmental, and sector-specific requirements
Consumer credit compliance quick-check
Quick compliance check for experienced consumer credit firms. Covers FCA permissions, fee payments, credit advertising, pre-contract disclosures, Consumer Duty obligations, complaints handling, and upcoming BNPL regulation.
Start journey →Consumer rights compliance checklist
Quick compliance check for traders selling goods, services, or digital content to consumers. Covers quality standards, remedies, distance selling, unfair terms, and enforcement readiness.
Start journey →Handle Section 75 claims from customers
What to do when a customer makes a Section 75 connected lender liability claim. Covers validating the claim against the GBP 100 to GBP 30,000 threshold, investigating supplier breach or misrepresentation, responding within the 8-week complaints deadline, FOS escalation, and recovering costs from the supplier.
Start journey →Handling customer refund disputes
When a customer demands a refund, what are your legal obligations? This guide helps you determine whether the customer is entitled to a refund, what remedy to offer, and how to process it correctly under the Consumer Rights Act 2015.
Start journey →Meet anti-money laundering requirements
Essential guide to AML compliance for UK businesses in regulated sectors. Covers registration with supervisors, customer due diligence, suspicious activity reporting, appointing an MLRO, record keeping, staff training, and penalties for non-compliance.
Start journey →Prepare your BNPL business for FCA regulation
Preparation guide for Buy Now Pay Later providers and merchants ahead of FCA regulation from 15 July 2026. Covers what is changing, whether you need FCA authorisation or credit broking permission, affordability assessment setup, advertising compliance, pre-contract disclosure, and complaints handling through the Financial Ombudsman Service.
Start journey →Respond to FCA enforcement action or investigation
What to do if the FCA contacts your consumer credit firm about enforcement action, a skilled person review, or formal investigation. Covers identifying the type of action, immediate steps, compliance review, and preparing your response.
Start journey →Looking for specific guidance?
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