Journeys
Step-by-step Business Journeys
Follow our guided journeys to help you through major business milestones and changes.
Start a business 4
Planning and launching a new business venture
Start a fintech business
Launch a financial technology business requiring FCA authorisation
Start journey →Start a tech business
Launch a software, digital services, or technology startup
Start journey →Start selling online legally
Everything you need to know before launching an online shop. Covers distance selling regulations, pre-contract information, cancellation rights, refund obligations, website compliance, consumer rights for goods and digital content, and enforcement.
Start journey →Understanding consumer rights law for traders
Learn your legal obligations when selling goods, services, or digital content to consumers. Covers the Consumer Rights Act 2015 quality standards, tiered remedies, distance selling rules, unfair contract terms, and enforcement penalties.
Start journey →Comply with regulations 7
Meeting legal, safety, environmental, and sector-specific requirements
Comply with the Online Safety Act from scratch
A complete learning path for platform operators new to the Online Safety Act 2023. Covers understanding the Act, determining scope and platform category, conducting risk assessments, protecting children, implementing content moderation, writing compliant terms of service, setting up complaints procedures, implementing age assurance, and registering with Ofcom.
Start journey →Consumer rights compliance checklist
Quick compliance check for traders selling goods, services, or digital content to consumers. Covers quality standards, remedies, distance selling, unfair terms, and enforcement readiness.
Start journey →Export controlled goods and dual-use items
Compliance-critical guidance for exporting military items, dual-use technology, or goods subject to sanctions - with penalties up to 10 years imprisonment
Start journey →Handling customer refund disputes
When a customer demands a refund, what are your legal obligations? This guide helps you determine whether the customer is entitled to a refund, what remedy to offer, and how to process it correctly under the Consumer Rights Act 2015.
Start journey →Online Safety Act compliance quick check
Rapid compliance self-assessment for experienced operators: confirm scope, verify risk assessments, check content moderation, terms of service, complaints, age assurance, and Ofcom registration status.
Start journey →Respond to an Ofcom investigation
What to do when Ofcom takes enforcement action against your online service under the Online Safety Act 2023. Covers identifying the type of action, evidence preservation, senior manager criminal liability, responding to notices, penalty mitigation, and seeking legal advice.
Start journey →Run a tech business
Ongoing compliance, operations, and growth guidance for established UK tech and software businesses
Start journey →Grow my business 1
Expanding operations, reaching new customers, and scaling up
Grow your tech business
Scale your tech business - funding, international expansion, investment, and preparing for exit
Start journey →Looking for specific guidance?
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