Selling food online: labelling and safety requirements
Comply with distance selling rules when selling food online, including providing mandatory food information before purchase, allergen labelling …
Comply with mandatory food labelling and information requirements under UK and assimilated EU law.
You must follow food labelling rules for all pre-packed and non-prepacked food. Label all food with ingredients, allergens, and other required details. Register your food business with your local authority at least 28 days before opening.
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Implement comprehensive allergen management systems and comply with Natasha's Law PPDS labelling requirements.
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Label prepacked food correctly with all mandatory information.
The Food Information Regulations 2014 (FIR) establish the enforcement measures for assimilated Regulation (EU) No. 1169/2011, referred to as Food Information to Consumers (FIC). These regulations govern all mandatory food information that must be provided to consumers.
Since 1 January 2024, directly applicable EU legislation became assimilated law, published on legislation.gov.uk. The Food Information Regulations 2014 (SI 2014/1855) apply in England only. Wales and Northern Ireland have their own equivalent instruments (the Food Information (Wales) Regulations 2014 and the Food Information Regulations (Northern Ireland) 2014), and Scotland has the Food Information (Scotland) Regulations 2014 enforced by Food Standards Scotland. The underlying requirements derive from assimilated Regulation (EU) 1169/2011 and are aligned across all four nations.
The regulations categorise food into three types with different information requirements:
1. Prepacked food: Food put into packaging before being offered for sale, where contents cannot be altered without opening/changing packaging. Must have full ingredients list on packaging with allergens emphasised.
2. Prepacked for Direct Sale (PPDS): Food packed on the same premises from which it is sold (e.g., sandwiches made and sold in the same shop). Since October 2021 (Natasha's Law), must have name, full ingredients list with allergens emphasised, and date marking on label.
3. Non-prepacked (loose) foods: Food sold without packaging. Allergen information must be available but can be provided orally, on menus, chalkboards, or tickets. If provided orally, must display notice saying "ask staff for allergen information".
All food businesses must be able to identify and declare the 14 major allergens in their products:
Determine whether each product is prepacked, PPDS, or non-prepacked to apply correct labelling requirements.
Include all mandatory information: name, ingredients with allergens emphasized, quantity, dates, business details, nutrition declaration.
For food packed on-site, create labels with name, full ingredients list (allergens emphasized), and date marking.
Make written allergen information available (menus, signs) or ensure staff can provide accurate oral information.
If relying on oral allergen information, display clear signage stating 'Ask staff for allergen information'.
Ensure every team member can accurately identify and communicate allergen presence in all menu items.
Check labels and allergen information when recipes, suppliers, or ingredients change.