UK Statutory Instrument 2009 United Kingdom

Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

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At a glance

Enforced by

Local Authority, CQC

What's here

9 compliance obligations, 1 practical guide · 2 journeys

Who this Act binds

Business-side actors with duties under this Act, ranked by how often they appear.

  • Any Person 5
  • Contractor 1

Plus 3 non-business duties on Crown ministers, regulators, local authorities or tribunals — shown collapsed under each section below.

Step-by-step journeys using this legislation

Walkthroughs that take you from a real business situation to compliance.

Relevant guidance

Practical guides for businesses affected by this Act, ordered by how closely they engage with it.

Mentioned in related content

1 guides

Other Acts binding the same actors

For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.

Any Person also bound by 749 other Acts (top 5 shown)
Contractors also bound by 56 other Acts (top 5 shown)

What this Act requires

Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.

s.009

Duty to co-operate

Other duties (1) — Crown / regulator
  • Public bodies must co-operate on joint health and social care complaints Local authority
s.010

Care standards complaints

Other duties (1) — Crown / regulator
  • Local authorities must forward care standards complaints to registered providers Local authority
s.011

Social care provider complaints

Other duties (1) — Crown / regulator
  • Local authorities must forward social care complaints and coordinate responses Local authority
s.016

Publicity

  • Establish and publicise a clear complaints procedure Any Person
s.017

Monitoring

  • Maintain records of all complaints, outcomes, and response times Any Person
s.018

Annual reports

  • Prepare and share an annual report on health and social care complaints Contractor
Browse 15 other sections — procedural / definitional / commencement
s.consequential and transitional provisions

CONSEQUENTIAL AND TRANSITIONAL PROVISIONS

Read the full Act on legislation.gov.uk (opens in a new tab)

Enforcement and responsible bodies

The regulators that administer or enforce this legislation.

Local Authority

Primary

Local Authority (Environmental Health / Licensing / Planning)

Local councils enforce food safety (via Environmental Health Officers), issue alcohol licences, grant planning permission, and regulate certain business activities at local …

CQC

Care Quality Commission

Independent regulator of health and social care in England. Registers, monitors, inspects and rates hospitals, care homes, GP practices, dental surgeries, and …

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Browse legislation

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Regulators

Learn more about the bodies that enforce this legislation.