Journeys
Step-by-step Business Journeys
Follow our guided journeys to help you through major business milestones and changes.
Start a business 1
Planning and launching a new business venture
Starting a social care provider business
Step-by-step guide to starting a social care business — from choosing your regulator through workforce requirements to financial planning.
Start journey →Comply with regulations 3
Meeting legal, safety, environmental, and sector-specific requirements
Healthcare compliance quick check
Quick compliance check for experienced healthcare providers. Covers CQC registration, professional registrations, DBS checks, medicines audit, controlled drugs register, IPC audit, fire risk assessment, DSPT submission, insurance, and policy reviews.
Start journey →Respond to a CQC investigation or enforcement action
What to do if your healthcare or social care service faces CQC enforcement action. Covers understanding the type and severity of action, immediate response steps, getting legal representation, developing an improvement plan, and the appeal process through the First-tier Tribunal.
Start journey →Respond to a medicines or controlled drugs incident
What to do when a medicines incident occurs: medication error, controlled drug discrepancy, or CD theft/loss. Covers securing the patient and evidence, internal reporting, statutory notifications to CQC, MHRA Yellow Card, police notification for CD theft, investigation, Accountable Officer responsibilities, and corrective actions.
Start journey →Looking for specific guidance?
If you know what topic you need help with, browse our guides by topic area.
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