UK Statutory Instrument 2015 United Kingdom

Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

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At a glance

Enforced by

CMA

What's here

11 compliance obligations, 1 practical guide · 2 journeys

Who this Act binds

Business-side actors with duties under this Act, ranked by how often they appear.

  • Trader 5
  • Any Person 1

Plus 5 non-business duties on Crown ministers, regulators, local authorities or tribunals — shown collapsed under each section below.

Step-by-step journeys using this legislation

Walkthroughs that take you from a real business situation to compliance.

Relevant guidance

Practical guides for businesses affected by this Act, ordered by how closely they engage with it.

Direct — cites this Act

1 guides

Other Acts binding the same actors

For each actor bound by this Act, the other UK Acts that bind them most often. Useful for understanding the full compliance landscape facing each role.

Traders also bound by 219 other Acts (top 5 shown)
Any Person also bound by 749 other Acts (top 5 shown)

What this Act requires

Sections that create concrete duties on businesses or carry penalties. Procedural and definitional sections are folded into the “Browse other sections” expander at the bottom of each group. Click any section title to read the source text on legislation.gov.uk.

Part 1 — General

s.002

Review

Other duties (1) — Crown / regulator
  • Secretary of State must review ADR regulations every five years Crown / Minister / Government department
Browse 3 other sections in this Part — procedural / definitional / commencement

Part 2 — Competent Authorities and ADR Entities

s.010

Listing of ADR entities

Other duties (1) — Crown / regulator
  • Competent authorities must maintain and share a list of approved ADR entities Statutory regulator
s.013

Removal of approval

Other duties (1) — Crown / regulator
  • Regulator must notify ADR entities of potential approval removal Statutory regulator
s.the adr entity’s duty to cooperate

The ADR entity’s duty to cooperate

  • ADR entities must share best practices and cooperate with enforcers Trader
Browse 7 other sections in this Part — procedural / definitional / commencement
s.agreement to submit disputes to an adr entity

Agreement to submit disputes to an ADR entity

s.binding outcome requirements

Binding outcome requirements

s.consumer information regarding the odr platform

Consumer information regarding the ODR platform

s.fees payable to the financial conduct authority

Fees payable to the Financial Conduct Authority

Part 3 — Functions of the Secretary of State

Browse 2 other sections in this Part — procedural / definitional / commencement

Part 4 — Trader information requirements

Browse 1 other section in this Part — procedural / definitional / commencement
s.consumer information by online traders and online

Consumer information by online traders and online marketplaces regarding the ODR platform

Part 5 — Enterprise Act 2002

Browse 1 other section in this Part — procedural / definitional / commencement

Schedules

Browse 1 other Schedule — structural / supplementary
Read the full Act on legislation.gov.uk (opens in a new tab)

Official guidance

Authoritative sources published by regulators or government explaining this legislation.

Enforcement and responsible bodies

The regulators that administer or enforce this legislation.

CMA

Competition and Markets Authority

Promotes competitive markets and tackles unfair behaviour. Investigates mergers, enforces competition law, and has specific digital markets powers. Digital Markets Unit (DMU) …

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Browse legislation

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Regulators

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