Postal and courier activities cover the collection, sorting, transport and delivery of letters, parcels and packages — whether under the universal service obligation or as a private operator. On top of the universal workplace duties that bind every employer, a postal or courier operator may need a goods vehicle operator's licence and must understand the postal authorisation framework administered by Ofcom.
The goods vehicle operator's licence (O-licence) regime applies in England, Scotland and Wales. Northern Ireland has a separate operator licensing regime under the Goods Vehicles (Licensing of Operators) Act (Northern Ireland) 2010. The Ofcom postal authorisation framework under the Postal Services Act 2011 applies UK-wide.
The Health and Safety Executive enforces workplace health and safety across Great Britain. The Traffic Commissioner grants and enforces goods vehicle operator's licences. Ofcom regulates postal services. Local fire and rescue authorities enforce fire safety in sorting offices, depots and warehouses.
What you need to do
- Set up a safe operation — meet the universal workplace duties covering health and safety, fire safety, employers' liability insurance, equality and data protection.
- Meet your postal and courier regulatory duties — obtain a goods vehicle operator's licence if you operate vehicles over 3.5 tonnes, and understand the Ofcom postal authorisation and notification requirements.
- Confirm compliance — use the checklist to verify every obligation is met.
Legal basis
Primary legislation and key regulations